INVOICING QUERIES Sample Clauses

INVOICING QUERIES. The Supplier shall comply with the procedure and timeframes specified in the Customer Contract when resolving an Invoicing Query to the Contracted Customer’s satisfaction.
Sample 1Sample 2Sample 3See All (4)
AutoNDA by SimpleDocs
INVOICING QUERIES. The Supplier shall comply with the procedure and timeframes specified in the Customer Contract when resolving an Invoicing Query to the Customer’s satisfaction. GENERAL CUSTOMER QUERIES The Supplier shall comply with the applicable Key Performance Indicators and the Customer Contract when dealing with a Customer enquiry which is not an Invoicing Query. In accordance with the applicable Key Performance Indicator, if a Customer makes a Query, and the Supplier does not resolve the Query to the Customer’s satisfaction within five (5) Working Days of receiving the Query from the Customer, then the Supplier shall include details of the Query in the weekly Performance Report provided to the Authority in accordance with Schedule 6. CUSTOMER COMPLAINTS If a Customer makes a Complaint, the Supplier shall acknowledge and progress such Complaint in accordance with the applicable Key Performance Indicators, and the procedures set out in the Customer Contract. In accordance with the applicable Key Performance Indicator, if a Customer makes a Complaint, then the Supplier shall: notify the Authority of the Complaint within one (1) Working Day of receipt of the Complaint; and provide the Authority with a report which describes the Complaint and the steps being taken or that will be taken by the Supplier to resolve the Complaint, each Working Day until the Complaint is resolved to the relevant Customer’s satisfaction, and the Authority shall be entitled to liaise with the Supplier and the Customer and to participate in the resolution of the Complaint. The Parties acknowledge and agree that, if a Complaint is not resolved to the Customer’s satisfaction within the required timescale stipulated in the applicable Key Performance Indicators, or the Supplier’s estimated timescale for the resolution of the Complaint is not acceptable to the Authority, then the Authority may refer the Complaint to the escalation procedure in the relevant Customer Contract.
Sample 1Sample 2

Related to INVOICING QUERIES

  • Electronic Invoicing (eInvoicing The Contractor may supply electronic invoices in lieu of paper-based invoices for those transactions processed through MFMP. Contractor may establish electronic invoicing within ninety (90) days of written request to the Department. Electronic invoices shall be submitted to the Customer through the Ariba Network (AN) in one of three mechanisms as listed below. The Contractor will work with the MFMP management team to obtain specific requirements for the eInvoicing.

  • Invoicing Except as may be prohibited by Applicable Laws, Supplier will implement an electronic invoicing process upon request by DXC and at Supplier’s sole expense, to submit invoices electronically to DXC or DXC’s third-party service provider in the electronic format specified by DXC or such third-party service provider. Supplier acknowledges and agrees that use of such process may entail disclosure of information to the service provider about the purchasing relationship between DXC and the Supplier, provided that such service provider is bound by DXC to confidentiality obligations as to Supplier’s information substantially similar to those provided under these terms. If Supplier fails to implement the electronic invoicing process within a reasonable time (not to exceed ninety (90) days) after DXC’s request, DXC may withhold payment on any invoice not received electronically until such time as Supplier submits the invoice electronically.

  • CONTRACT INVOICING a. Invoicing. Contractor and the dealers/distributors/resellers designated by the Contractor, if any, shall provide complete and accurate billing invoices to each Authorized User in order to receive payment. Billing invoices submitted to an Authorized User must contain all information required by the Contract and the State Comptroller or other appropriate fiscal officer. Submission of an invoice and payment thereof shall not preclude the Commissioner from requesting reimbursement or demanding a price adjustment in any case where the Product delivered is found to deviate from the terms and conditions of the Contract or where the billing was inaccurate. Contractor shall provide, upon request of the Commissioner, any and all information necessary to verify the accuracy of the xxxxxxxx. Such information shall be provided in a commercially reasonable manner as requested by the Commissioner. The Commissioner may direct the Contractor to provide the information to the State Comptroller or to any Authorized User of the Contract.

  • INVOICING INSTRUCTIONS The A-E will provide an invoice on the A-E’s letterhead. Each invoice will have a unique number and will include the following information:

  • Local Interconnection Data Exchange for Billing 7.7.1 There are certain types of calls or types of Interconnection that require exchange of Billing records between the Parties, including, for example, alternate billed and Toll Free Service calls. The Parties agree that all call types must be routed between the networks, accounted for, and settled among the Parties. Certain calls will be handled via the Parties' respective operator service platforms. The Parties agree to utilize, where possible and appropriate, existing accounting and settlement systems to xxxx, exchange records and settle revenue.

  • INVOICING REQUIREMENTS A. Upon acceptance of work by the Service Coordinator, the Contractor shall submit the invoice (and supporting documents where applicable) to the appropriate County department per the issued Delivery Order within thirty (30) calendar days of the acceptance. At minimum, all invoice shall contain the following information: • Correct Delivery Order number • Description of work performed to include the manufacturer name, original make and model number(s) of parts and equipment installed. • Start and ending date of the work • Location of the work • Total labor categorized per the Bid Response Form and rounded to the nearest (30) minutes • Itemized list of materials used according to the original manufacturer’s part name and part number. ▪ Unit price and quantity shall be provided on the invoice for each part • Applicable sales tax for materials purchased should be listed separately • Markdown/mark-ups for material shall be listed as a line item on the invoice. • Approved shipping charges shall be listed separately • Permit and special equipment rental cost for reimbursement (if applicable) • Invoice total

  • INVOICING PROCEDURES Payments shall be made to the Contractor based upon invoices submitted by the Contractor, provided such invoices have been approved by the Authorized Representative. Payments will be made to the Contractor within thirty (30) days, or within a mutually agreed upon period after County has received complete invoices from the Contractor. The County reserves the right to require such additional documentation, including monthly activity reports detailing the Contractor’s activities and services rendered, as the County deems appropriate to support the payments to the Contractor. The signature of an officer of the Contractor shall appear on all invoices certifying that the invoice has been examined and found to be correct.

  • INVOICING PROCEDURE The Customer shall pay all sums properly due and payable to the Supplier in cleared funds within thirty (30) days of receipt of a Valid Invoice, submitted to the address specified by the Customer in paragraph 65.6 of this Call Off Schedule 3 and in accordance with the provisions of this Call Off Contract. The Supplier shall ensure that each invoice (whether submitted electronically through a purchase-to-pay (P2P) automated system (or similar) or in a paper form, as the Customer may specify (but, in respect of paper form, subject to paragraph 7.3 below)): contains: all appropriate references, including the unique order reference number set out in the Call Off Order Form; and a detailed breakdown of the Delivered Services, including the Milestone(s) (if any) and Deliverable(s) within this Call Off Contract to which the Delivered Services relate, against the applicable due and payable Call Off Contract Charges; and shows separately: not used; the VAT added to the due and payable Call Off Contract Charges in accordance with Clause 23.2.1 of this Call Off Contract (VAT) and the tax point date relating to the rate of VAT shown; and is exclusive of any Management Charge (and the Supplier shall not attempt to increase the Call Off Contract Charges or otherwise recover from the Customer as a surcharge the Management Charge levied on it by the Authority); and it is supported by any other documentation reasonably required by the Customer to substantiate that the invoice is a Valid Invoice. If the Customer is a Central Government Body, the Customer’s right to request paper form invoicing shall be subject to procurement policy note 11/15 (available at xxxxx://xxx.xxx.xx/government/uploads/system/uploads/attachment_data/file/437471/PPN_e-invoicing.pdf)), which sets out the policy in respect of unstructured electronic invoices submitted by the Supplier to the Customer (as may be amended from time to time). The Supplier shall accept the Government Procurement Card as a means of payment for the Services where such card is agreed with the Customer to be a suitable means of payment. The Supplier shall be solely liable to pay any merchant fee levied for using the Government Procurement Card and shall not be entitled to recover this charge from the Customer. All payments due by one Party to the other shall be made within thirty (30) days of receipt of a Valid Invoice unless otherwise specified in this Call Off Contract, in cleared funds, to such bank or building society account as the recipient Party may from time to time direct. The Supplier shall submit invoices directly to the Customer’s billing address set out in the Call Off Order Form.

  • Electronic invoicing The WAWF system provides the method to electronically process vendor payment requests and receiving reports, as authorized by Defense Federal Acquisition Regulation Supplement (DFARS) 252.232- 7003, Electronic Submission of Payment Requests and Receiving Reports.

  • Monthly Data Download Not later than fifteen (15) days after the end of each month, beginning with the month in which the Commencement Date occurs and ending with the Final Shared-Loss Month, Assuming Institution shall provide Receiver:

Time is Money Join Law Insider Premium to draft better contracts faster.