Common use of Issuance of Member Materials Clause in Contracts

Issuance of Member Materials. The ID card, new member letter, and request postcard shall be mailed within 10 business days of receiving the 834C enrollment file, except during state cutoff when plans have the option to follow the 834 file loading process as specified by ODM. a. The MCP may mail ODM prior-approved postcards to new members in lieu of mailing printed advance directives, directories, and member handbooks. At a minimum, the postcards shall advise members to call the MCP or return the postcards to request a printed advance directive, provider directory, and/or member handbook. b. If the MCP does not use an ODM prior-approved postcard, the MCP shall mail printed advance directives, provider directories, and member handbooks to all new members, within 5 calendar days of receiving the 834C. c. If requested, a printed advance directive, provider directory, and member handbook shall be sent to a member within seven calendar days of the request. d. The MCP shall designate two MCP staff members to receive a copy of the new member materials on a monthly basis in order to monitor the timely receipt of these materials. At least one of the staff members shall receive the materials at their home address. e. The MCP ID card shall contain pharmacy information, as prescribed by ODM.

Issuance of Member Materials. The ID card, new member letter, and request postcard card shall be mailed sent within 10 business days seventy-two hours of receiving the 834C enrollment file, except during state cutoff when plans have the option to follow the 834 file loading process as specified by ODM.stated in the 834 companion guide. The new member letter and request postcard shall be mailed within 5 calendar days of the MCP receiving the 834C. a. The MCP may mail ODM prior-approved postcards to new members in lieu of mailing printed advance directives, directories, and member handbooks. At a minimum, the postcards shall advise members to call the MCP or return the postcards to request a printed advance directive, provider directory, and/or member handbook. b. If the MCP does not use an ODM prior-approved postcard, the MCP shall mail printed advance directives, provider directories, and member handbooks to all new members, within 5 calendar days of receiving the 834C. c. If requested, a printed advance directive, provider directory, and member handbook shall be sent to a member within seven calendar days of the request. d. The MCP shall designate two MCP staff members to receive a copy of the new member materials on a monthly basis in order to monitor the timely receipt of these materials. At least one of the staff members shall receive the materials at their home address. e. The MCP ID card shall contain pharmacy information, as prescribed by ODM.