Common use of Issue Resolution Process Clause in Contracts

Issue Resolution Process. The Issue Resolution Process must be carried out in a timely manner, starting with an Issue Report, prepared by the Party which invoked the process, setting out: name of the originator; date the issue was first raised; description of the issue (including any relevant evidence and history of similar problems); the implications of the issue, its severity and the degree of urgency; an estimate of the current and potential cost of the issue; and work being undertaken to resolve the issue. Within 10 working days of invoking the process, the Party which invoked the process will share the Issue Report with the other Party, who may add any additional comments to it before it is submitted to the NOMS Commissioning and Commercial Sub-Committee. If a resolution is not achieved at the NOMS Commissioning and Commercial Sub-Committee, the matter will be referred to the NOMS Executive Management Committee for a final and binding decision. For the avoidance of doubt, the rights and responsibilities of the Parties shall not cease due to any issue. Any operational disputes that arise between the NPS and CRCs should be managed and resolved at the lowest appropriate level. If a dispute is not resolved at this level it may be escalated through line management and resolved in accordance with the Services Agreement Dispute Resolution Procedure under clause 41 of the Services Agreement where it is appropriate to do so. A copy of the Services Agreement can be found at: xxx.xxxxxxx.xxx.xx/xxxxxxxxxxxx-xxxxxxxxxxxxxx/xxxxxxxxxxx. Where it is considering the appropriateness of the Disputes Resolution Procedure to resolve a dispute, the NPS shall first seek advice and guidance from the Commissioning Authority.

Issue Resolution Process. The Issue Resolution Process must be carried out in a timely manner, starting with an Issue Report, prepared by the Party which invoked the process, setting out: name of the originator; date the issue was first raised; description of the issue (including any relevant evidence and history of similar problems); the implications of the issue, its severity and the degree of urgency; an estimate of the current and potential cost of the issue; and work being undertaken to resolve the issue. Within 10 working days of invoking the process, the Party which invoked the process will share the Issue Report with the other Party, who may add any additional comments to it before it is submitted to the NOMS Commissioning and Commercial Sub-Committee. If a resolution is not achieved at the NOMS Commissioning and Commercial Sub-Committee, the matter will be referred to the NOMS Executive Management Committee for a final and binding decision. For the avoidance of doubt, the rights and responsibilities of the Parties shall not cease due to any issue. Any operational disputes that arise between the NPS and CRCs should be managed and resolved at the lowest appropriate level. If a dispute is not resolved at this level it may be escalated through line management and resolved in accordance with the Services Agreement Dispute Resolution Procedure under clause 41 of the Services Agreement where it is appropriate to do so. A copy of the Services Agreement can be found at: xxx.xxxxxxx.xxx.xx/xxxxxxxxxxxx-xxxxxxxxxxxxxx/xxxxxxxxxxx. Where it is considering the appropriateness of the Disputes Resolution Procedure to resolve a dispute, the NPS shall first seek advice and guidance from the Commissioning Authority. This section describes the process by which material changes to this SLA are agreed by the NPS and the Commissioning Authority.

Issue Resolution Process. 7.6.1 The Issue Resolution Process must be carried out in a timely manner, starting with an Issue Report, prepared by the Party party which invoked the process, setting out:  name of the originator; originator  date the issue was first raised; raised  description of the issue (including any relevant evidence and history of similar problems); )  the implications of the issue, its severity and the degree of urgency; urgency  an estimate of the current and potential cost of the issue; and issue  work being undertaken to resolve the issue. 7.6.2 Within 10 working days of invoking the process, the Party party which invoked the process will share the Issue Report with the other Partyparty, who may add any additional comments to it before it is submitted to the NOMS Commissioning and Commercial Contract Management Sub-Committee. . 7.6.3 If a resolution is not achieved at the NOMS Commissioning and Commercial Contract Management Sub-Committee, the matter will be referred to the NOMS Executive Management Committee for a final and binding decision. . 7.6.4 For the avoidance of doubt, the rights and responsibilities of the Parties parties shall not cease due to any issue. . 7.6.5 Any operational disputes that arise between the NPS and CRCs should be managed and resolved at the lowest appropriate level, through dialogue between the Deputy Directors of Probation and the relevant Contract Management Teams. If a dispute is not resolved at this level it may be escalated through line management and resolved in accordance with the Amended and Restated Services Agreement Dispute Resolution Procedure under clause 41 of the Services Agreement where it is appropriate to do so. A copy of the Services Agreement can be found at: xxx.xxxxxxx.xxx.xx/xxxxxxxxxxxx-xxxxxxxxxxxxxx/xxxxxxxxxxx. Where it is considering the appropriateness of the Disputes Resolution Procedure to resolve a dispute, the NPS shall first seek advice and guidance from the Commissioning Authority.

Issue Resolution Process. 7.6.1 The Issue Resolution Process must be carried out in a timely manner, starting with an Issue Report, prepared by the Party party which invoked the process, setting out:  name of the originator; originator  date the issue was first raised; raised  description of the issue (including any relevant evidence and history of similar problems); )  the implications of the issue, its severity and the degree of urgency; urgency  an estimate of the current and potential cost of the issue; and  work being undertaken to resolve the issue. 7.6.2 Within 10 working days of invoking the process, the Party party which invoked the process will share the Issue Report with the other Partyparty, who may add any additional comments to it before it is submitted to the NOMS Commissioning and Commercial Contract Management Sub-Committee. . 7.6.3 If a resolution is not achieved at the NOMS Commissioning and Commercial Contract Management Sub-Committee, the matter will be referred to the NOMS Executive Management Committee for a final and binding decision. . 7.6.4 For the avoidance of doubt, the rights and responsibilities of the Parties parties shall not cease due to any issue. . 7.6.5 Any operational disputes that arise between the NPS and CRCs should be managed and resolved at the lowest appropriate level, through dialogue between the Deputy Director of Probation and the relevant Contract Management Teams. If a dispute is not resolved at this level it may be escalated through line management and resolved in accordance with the Amended and Restated Services Agreement Dispute Resolution Procedure under clause 41 of the Services Agreement where it is appropriate to do so. A copy of the Services Agreement can be found at: xxx.xxxxxxx.xxx.xx/xxxxxxxxxxxx-xxxxxxxxxxxxxx/xxxxxxxxxxx. Where it is considering the appropriateness of the Disputes Resolution Procedure to resolve a dispute, the NPS shall first seek advice and guidance from the Commissioning Authority.