TRANSITION OBJECTIVES Sample Clauses

TRANSITION OBJECTIVES. The principal transition objectives are:
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TRANSITION OBJECTIVES. Following are the objectives for the DIR DCS Multisourcing Service Integrator (MSI) Transition Project. For purposes of this document, references to the Transition Project or Transition Plan refer to the combined and integrated transition project plans of the MSI and SCPs to deliver the DCS Integrated Transition Project Plan.
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TRANSITION OBJECTIVES. The key objectives of Transition are:  To take over Services from the Incumbent Service Provider within six (6) months of the Effective Date and with minimal impact on the performance of the operations.  Ensure that the Service Provider steady state team has sufficient knowledge, documentation and resources to manage the operations at Commencement  Implement the Service Management tools and solutions to facilitate effective Service Management at Commencement The Service Provider will achieve these objectives by dividing the Transition into two phases (Phase I and Phase II). During Phase I, the Service Provider will focus its attention on activities that will enable the Service Provider to take over support of the environment at Commencement while ensuring no degradation of service to DIR and DIR Customers. Activities include acquiring sufficient knowledge and deploying the appropriate number of resources to ensure a seamless Transition of service from the Incumbent Service Provider to the Service Provider. Where possible, the Service Provider will improve operations documentations, including run books and Technical Recovery Guides (TRGs) and deploy its Service Management tools during Phase I to enable response to events before being alerted about the events by DIR or DIR Customers. These tools will be dormant until Commencement, unless approved by DIR. Section 4.0 of this document provides more detail about the activities the Service Provider plans to perform during this phase. During Phase II, the Service Provider will accomplish the activities that were not required in order to Transition services from the Incumbent Service Provider. In cases where the Service Provider was unable to install its Service Management tools during Phase I, the Service Provider will install them during Phase II. The Service Provider understands that some systems may not have the capacity to accept additional tools. In this case, the Service Provider will manage the systems as they are managed by the Incumbent Service Provider. Section 4.0 of this document provides more detail about the activities the Service Provider plans to perform during this phase. Major Transition activities include the following:  Staffing appropriately for Transition and Commencement support  Performing knowledge transfer from the Incumbent Service Provider  Performing knowledge transfer from DIR Customers for areas In-Scope for the Service Provider that the Incumbent Service Provider is not perfo...
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TRANSITION OBJECTIVES. The following are key Service Provider Transition objectives:  Complete Print-Mail hardware Refresh and described in Exhibit 19-A  Support MSI and SCP Transition activities as needed  Support MSI Asset Management Transition activities and specifically Print-Mail wall to wall inventory activities  Complete one time Critical Deliverables as defined in Exhibit 3  Support Cross Functional Transition with key areas being chargeback, and training on MSI tools and processes  Complete SMM to reflect changes to operating environment and Services  Establish roles and responsibilities in Governance as described in Exhibit 6  Update Disaster Recovery Plans and Technical Recovery Guides
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TRANSITION OBJECTIVES. (a) The objectives of this clause 14 are to:
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Related to TRANSITION OBJECTIVES

  • Performance Objectives 4.1 The Performance Plan (Annexure A) sets out-

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

  • Development Milestones In addition to its obligations under Paragraph 7.1, LICENSEE specifically commits to achieving the following development milestones in its diligence activities under this AGREEMENT: (a) (b).

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • Objectives The objectives of this Agreement are to:

  • Targets a) Seller’s supplier diversity spending target for Work supporting the construction of the Project prior to the Commercial Operation Date is ____ percent (___%) as measured relative to Seller’s total expenditures on construction of the Project prior to the Commercial Operation Date, and;

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

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