Issue Resolution. (a) S&SC addresses incidents based on the severity of the incident. S&SC shall use reasonable efforts to respond to Customer within the timeframes specified herein. S&SC shall consider Customer input when assigning a severity level to individual incidents.
Appears in 20 contracts
Samples: Itrack Terms, Raymond Iwarehouse Real, Iwarehouse Telematics System Terms
Issue Resolution. (a) S&SC addresses incidents based on the severity of the incident. S&SC shall use commercially reasonable efforts to respond to Customer within the timeframes specified herein, acknowledging receipt of the incident notification and confirming that S&SC has developed an action plan to accomplish incident resolution as defined below. S&SC shall consider Customer input when assigning a severity level to individual incidents.
Appears in 3 contracts
Samples: Intelligent Warehouse Solutions Terms, Intelligent Warehouse Solutions Terms, Itrack Terms
