Common use of Issue Resolution Clause in Contracts

Issue Resolution. 2 A. XXXXXXXXXX agrees that for resolution of issues between COUNTY and CONTRACTOR, 3 with respect to the implementation and operation of the Contract or COUNTY’s P&P regarding services 4 described herein, the following sequential steps will be followed: 5 1. CONTRACTOR shall routinely utilize all communication processes and methods with 6 ADMINISTRATOR including, but not limited to, telephone, email, and fax communication, written 7 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 operation of the Contract or COUNTY’s P&P regarding services described herein. 9 2. XXXXXXXXXX agrees that if the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to ADMINISTRATOR setting forth, in specific terms, the existence and nature 11 of any unresolved matter or concern related to the purposes and obligations of the Contract. 12 ADMINISTRATOR shall be given fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice described above to COUNTY’s Director of Behavioral Health, or designee, 18 for final resolution. 19 B. The rights and remedies provided by this Paragraph are in addition to those provided by law to 20 either party. 21 C. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 Resolution Paragraph of this Exhibit A to the Contract. 23

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 13 For resolution of issues between COUNTY CONTRACTOR and CONTRACTOR, 3 ADMINISTRATOR with respect to the 14 implementation and operation of the this Contract or COUNTY’s P&P policies and procedures regarding services 4 15 described herein, the following sequential steps will be followedshall apply: 5 1. 16 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 17 ADMINISTRATOR program and administrative staff including, but not limited to, telephonetelephone contact, email18 electronic mail (e-mail), and fax communicationFAX, written 7 correspondence and meetings, to resolve any issues or problems 19 regarding the implementation and 8 operation of the this Contract or COUNTY’s P&P policies and procedures 20 regarding services described herein. 9 2. XXXXXXXXXX agrees that if 21 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 22 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 23 concern related to the purposes and obligations of the this Contract. 12 ADMINISTRATOR shall be given have fifteen 24 (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that , 25 provided, however, by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if 26 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 27 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 28 described above to COUNTYADMINISTRATOR’s Director of Behavioral Health, or designee, 18 Health Care for final resolution. 19 B. 29 D. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 30 either party. 21 C. CONTRACTOR and 31 X. XXXXXXXXXX AND ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 32 Resolution Paragraph of this Exhibit A to the Contract. 2333

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 5 For resolution of issues between CONTRACTOR and COUNTY and CONTRACTOR, 3 with respect to the implementation 6 and operation of the Contract or COUNTY’s P&P COUNT s policies and procedures (P&Ps) regarding services 4 7 described herein, the following sequential steps will be followedshall apply: 5 1. 8 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR including9 ADMINISTRATOR, including but not limited to, telephonetelephone contact, emailelectronic mail (e-mail), and fax communicationFAX, 10 written 7 correspondence correspondence, and meetings, to resolve any issues or problems regarding the implementation 11 and 8 operation of the Contract or COUNTY’s P&P Ps regarding services described herein. 9 2. XXXXXXXXXX agrees that if 12 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 13 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 14 concern related to the purposes and obligations of the Contract. 12 ADMINISTRATOR shall be given have fifteen 15 (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that , 16 provided, however, by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if 17 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement 18 statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 19 described above to COUNTY’s Director of Behavioral Healthh, or designee, 18 for final resolution. 19 B. 20 D. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 21 either party. 21 C. CONTRACTOR 22 X. XXXXXXXXXX and ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 23 Resolution Paragraph of this Exhibit A to the Contract. 2324

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 13 For resolution of issues between COUNTY CONTRACTOR and CONTRACTOR, 3 ADMINISTRATOR with respect to the 14 implementation and operation of the this Contract or COUNTY’s P&P policies and procedures regarding services 4 15 described herein, the following sequential steps will be followedshall apply: 5 1. 16 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 17 ADMINISTRATOR program and administrative staff including, but not limited to, telephonetelephone contact, email18 electronic mail (e-mail), and fax communicationFAX, written 7 correspondence and meetings, to resolve any issues or problems 19 regarding the implementation and 8 operation of the this Contract or COUNTY’s P&P policies and procedures 20 regarding services described herein. 9 2. XXXXXXXXXX agrees that if 21 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 22 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 23 concern related to the purposes and obligations of the this Contract. 12 ADMINISTRATOR shall be given have fifteen 24 (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that , 25 provided, however, by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if 26 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 27 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 28 described above to COUNTYADMINISTRATOR’s Director of Behavioral Health, or designee, 18 Health Care for final resolution. 19 B. 29 D. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 30 either party. 21 C. 31 E. CONTRACTOR and AND ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 32 Resolution Paragraph of this Exhibit A to the Contract. 2333

Issue Resolution. 2 A. XXXXXXXXXX agrees that for For resolution of issues between CONTRACTOR and COUNTY and CONTRACTOR, 3 with respect to the implementation 3 and operation of the Contract Agreement or COUNTY’s P&P P&P’s regarding services 4 described herein, the 4 following sequential steps will be followedshall apply: 5 1. A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR including, but not limited to, telephonetelephone contact, email, and fax communicationfacsimile machine, written 7 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 operation of the Contract Agreement or COUNTY’s P&P P&P’s regarding services described herein. 9 2. XXXXXXXXXX agrees that if B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 10 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 11 concern related to the purposes and obligations of the ContractAgreement. 12 ADMINISTRATOR shall be given have 12 fifteen (15) calendar business days following such notice to obtain resolution 13 of any issue(s) identified in this 13 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 14 calendar days. 15 3. XXXXXXXXXX agrees that if C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement 16 statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 17 described above to COUNTY’s Director of Behavioral Health, or designee, 18 Health for final resolution. 19 B. 18 D. The rights and remedies provided by this Paragraph are in addition to those provided by law to 20 19 either party. 21 C. 20 E. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 21 Resolution Paragraph of this Exhibit A to the ContractAgreement. 2322

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 9 For resolution of issues between CONTRACTOR and COUNTY and CONTRACTOR, 3 with respect to the implementation 10 and operation of the Contract Agreement or COUNTY’s P&P P&P’s regarding services 4 described herein, the following 11 sequential steps will be followedshall apply: 5 1. 12 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 13 ADMINISTRATOR including, but not limited to, telephonetelephone contact, email, and fax communicationfacsimile machine, written 7 14 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 15 operation of the Contract Agreement or COUNTY’s P&P P&P’s regarding services described herein. 9 2. XXXXXXXXXX agrees that if 16 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 17 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 18 concern related to the purposes and obligations of the ContractAgreement. 12 ADMINISTRATOR shall be given have 19 fifteen (15) calendar business days following such notice to obtain resolution 13 of any issue(s) identified in this 20 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 21 calendar days. 15 3. XXXXXXXXXX agrees that if 22 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 23 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 24 described above to COUNTY’s Director of Behavioral Health, or designee, 18 Mental Health for final resolution. 19 B. 25 D. The rights and remedies provided by this Paragraph are in addition to those provided by law to 20 26 either party. 21 C. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 Resolution Paragraph of this Exhibit A to the Contract. 23

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 13 For resolution of issues between CONTRACTOR and COUNTY and CONTRACTOR, 3 with respect to the implementation 14 and operation of the Contract Agreement or COUNTY’s P&P P&P’s regarding services 4 described herein, the 15 following sequential steps will be followedshall apply: 5 1. 16 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR including17 ADMINISTRATOR, but not limited to, telephonetelephone contact, email, and fax communicationFAX, written 7 correspondence correspondence, and meetings, 18 to resolve any issues or problems regarding the implementation and 8 operation of the Contract Agreement or 19 COUNTY’s P&P P&P’s regarding services described herein.. 20 // 9 2. XXXXXXXXXX agrees that if 21 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 22 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 23 concern related to the purposes and obligations of the ContractAgreement. 12 ADMINISTRATOR shall be given have 24 fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this 25 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 26 calendar days. 15 3. XXXXXXXXXX agrees that if 27 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement 28 statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 29 described above to COUNTY’s Director of Behavioral Health, or designee, 18 for final resolution. 19 B. 30 D. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 31 either party. 21 C. 32 E. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 33 Resolution Paragraph of this Exhibit A to the ContractAgreement. 2334

Issue Resolution. 2 29 A. XXXXXXXXXX agrees that for For resolution of issues between CONTRACTOR and COUNTY and CONTRACTOR, 3 with respect to the 30 implementation and operation of the Contract this Agreement or COUNTY’s P&P policies and procedures regarding 31 services 4 described herein, the following sequential steps will be followedshall apply: 5 32 1. CONTRACTOR shall routinely utilize all informal communication processes and methods 33 with 6 ADMINISTRATOR COUNTY program and administrative staff including, but not limited to, telephonetelephone contact, email, and fax communication34 Facsimile Machine (FAX), written 7 correspondence and meetings, to resolve any issues or problems 35 regarding the implementation and 8 operation of the Contract this Agreement or COUNTY’s P&P policies and procedures 36 regarding services described herein. 9 37 2. XXXXXXXXXX agrees that if If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 1 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 2 concern related to the purposes and obligations of the Contractthis Agreement. 12 ADMINISTRATOR shall be given have 3 fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this 4 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 5 calendar days. 15 6 3. XXXXXXXXXX agrees that if If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 7 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 8 described above to COUNTY’s Director of Behavioral Health, or designee, 18 Health Care for final resolution. 19 9 B. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 10 either party. 21 C. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 Resolution Paragraph of this Exhibit A to the Contract. 2311

Issue Resolution. 2 A. XXXXXXXXXX CONTRACTOR agrees that for resolution of issues between COUNTY and CONTRACTOR, 3 with respect to the implementation and operation of the Contract Agreement or COUNTY’s P&P regarding services 4 described herein, the following sequential steps will be followed: 5 1. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR including, but not limited to, telephone, email, and fax communication, written 7 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 operation of the Contract Agreement or COUNTY’s P&P regarding services described herein. 9 2. XXXXXXXXXX CONTRACTOR agrees that if the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to ADMINISTRATOR setting forth, in specific terms, the existence and nature 11 of any unresolved matter or concern related to the purposes and obligations of the ContractAgreement. 12 ADMINISTRATOR shall be given fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice described above to COUNTY’s Director of Behavioral Health, or designee, 18 for final resolution. 19 B. The rights and remedies provided by this Paragraph are in addition to those provided by law to 20 either party. 21 C. CONTRACTOR X. XXXXXXXXXX and ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 Resolution Paragraph of this Exhibit A BA to the Contract. 23Agreement.

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 31 For resolution of issues between CONTRACTOR and COUNTY and CONTRACTOR, 3 with respect to the implementation 32 and operation of the Contract this Agreement or COUNTY’s P&P policies and procedures regarding services 4 described 33 herein, the following sequential steps will be followedshall apply: 5 1. 34 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR 35 COUNTY program and administrative staff including, but not limited to, telephonetelephone contact, emailelectronic 36 mail (e-mail), and fax communicationfacsimile machine (FAX), written 7 correspondence and meetings, to resolve any issues or 37 problems regarding the implementation and 8 operation of the Contract this Agreement or COUNTY’s P&P policies and 1 procedures regarding services described herein. 9 2. XXXXXXXXXX agrees that if 2 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 3 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 4 concern related to the purposes and obligations of the Contractthis Agreement. 12 ADMINISTRATOR shall be given have 5 fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this 6 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 7 calendar days. 15 3. XXXXXXXXXX agrees that if 8 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 9 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 10 described above to COUNTY’s Director of Behavioral Health, or designee, 18 Health Care for final resolution. 19 B. 11 D. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 12 either party. 21 C. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 Resolution Paragraph of this Exhibit A to the Contract. 2313

Issue Resolution. 2 A. XXXXXXXXXX agrees that for 20 For resolution of issues between COUNTY CONTRACTOR and CONTRACTOR, 3 ADMINISTRATOR with respect to the 21 implementation and operation of the Contract this Agreement or COUNTY’s P&P policies and procedures regarding 22 services 4 described herein, the following sequential steps will be followedshall apply: 5 1. 23 A. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR 24 ADMINISTRAOR program and administrative staff including, but not limited to, telephonetelephone contact, email25 electronic mail (e-mail), and fax communicationFAX, written 7 correspondence and meetings, to resolve any issues or problems 26 regarding the implementation and 8 operation of the Contract this Agreement or COUNTY’s P&P policies and procedures 27 regarding services described herein. 9 2. XXXXXXXXXX agrees that if 28 B. If the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 29 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 30 concern related to the purposes and obligations of the Contractthis Agreement. 12 ADMINISTRATOR shall be given have 31 fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this 32 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 33 calendar days. 15 3. XXXXXXXXXX agrees that if 34 C. If the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 35 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 36 described above to COUNTYADMINISTRATOR’s Director of Behavioral Health, or designee, 18 Health Care for final resolution.. 37 // 19 B. 1 D. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 2 either party. 21 C. 3 E. CONTRACTOR and AND ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 4 Resolution Paragraph of this Exhibit A to the ContractAgreement. 235

Issue Resolution. 2 A. XXXXXXXXXX agrees that for resolution of issues between COUNTY and CONTRACTOR, 3 with respect to the implementation and operation of the Contract Agreement or COUNTY’s P&P regarding services 4 described herein, the following sequential steps will be followed: 5 1. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR including, but not limited to, telephone, email, and fax communication, written 7 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 operation of the Contract Agreement or COUNTY’s P&P regarding services described herein. 9 2. XXXXXXXXXX CONTRACTOR agrees that if the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to ADMINISTRATOR setting forth, in specific terms, the existence and nature 11 of any unresolved matter or concern related to the purposes and obligations of the ContractAgreement. 12 ADMINISTRATOR shall be given fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice described above to COUNTY’s Director of Behavioral Health, or designee, 18 for final resolution. 19 B. The rights and remedies provided by this Paragraph are in addition to those provided by law to 20 either party. 21 C. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 Resolution Paragraph of this Exhibit A BA to the Contract. 23Agreement.

Issue Resolution. 2 A. XXXXXXXXXX CONTRACTOR agrees that for resolution of issues between COUNTY and CONTRACTOR, 3 with respect to the implementation and operation of the Contract Agreement or COUNTY’s P&P regarding services 4 described herein, the following sequential steps will be followed: 5 1. CONTRACTOR shall routinely utilize all informal communication processes and methods with 6 ADMINISTRATOR including, but not limited to, telephone, email, and fax communication, written 7 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 operation of the Contract Agreement or COUNTYADMINISTRATOR’s P&P regarding services described herein. 9 2. XXXXXXXXXX CONTRACTOR agrees that if the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to ADMINISTRATOR setting forth, in specific terms, the existence and nature 11 of any unresolved matter or concern related to the purposes and obligations of the ContractAgreement. 12 ADMINISTRATOR shall be given fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. XXXXXXXXXX agrees that by mutual consent this period of 14 time may be extended to thirty (30) calendar days. 15 3. XXXXXXXXXX agrees that if the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice described above to COUNTY’s Director of Behavioral Health, or designee, 18 for final resolution. 19 B. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 either party. 21 C. CONTRACTOR X. XXXXXXXXXX and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 Resolution Paragraph of this Exhibit A to the Contract. 23Agreement.

Issue Resolution. 2 8 A. XXXXXXXXXX agrees that for For resolution of issues between COUNTY CONTRACTOR and CONTRACTOR, 3 ADMINISTRATOR with respect to the 9 implementation and operation of the Contract this Agreement or COUNTY’s P&P policies and procedures regarding 10 services 4 described herein, the following sequential steps will be followedshall apply: 5 11 1. CONTRACTOR shall routinely utilize all informal communication processes and methods 12 with 6 ADMINISTRATOR program and administrative staff including, but not limited to, telephonetelephone 13 contact, emailelectronic mail (e-mail), and fax communicationFAX, written 7 correspondence and meetings, to resolve any issues or 14 problems regarding the implementation and 8 operation of the Contract this Agreement or COUNTY’s P&P policies and 15 procedures regarding services described herein. 9 16 2. XXXXXXXXXX agrees that if If the parties Parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to 17 ADMINISTRATOR setting forth, forth in specific terms, terms the existence and nature 11 of any unresolved matter or 18 concern related to the purposes and obligations of the Contractthis Agreement. 12 ADMINISTRATOR shall be given have 19 fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this 20 manner. XXXXXXXXXX agrees that , provided, however, by mutual consent this period of 14 time may be extended to thirty (30) 21 calendar days. 15 22 3. XXXXXXXXXX agrees that if If the parties Parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written 23 Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice 24 described above above, or forty-five (45) calendar days if the period of time in Section II.A.2. was extended by 25 mutual consent, to COUNTYADMINISTRATOR’s Director of Behavioral Health, or designee, 18 Health Care for final resolution. 19 26 B. The rights and remedies provided by this Paragraph paragraph are in addition to those provided by law to 20 27 either party. 21 28 C. CONTRACTOR and AND ADMINISTRATOR may mutually agree, in writing writing, to modify the Issue 22 29 Resolution Paragraph of this Exhibit A to the ContractAgreement. 2330