Common use of Issue Resolution Clause in Contracts

Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract or COUNTY’s policies and procedures regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract or COUNTY’s policies and procedures regarding services described herein. B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contract. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days. C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATOR’s Director of Behavioral Health Care for final resolution. D. The rights and remedies provided by this paragraph are in addition to those provided by law to either party. E. CONTRACTOR AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 to the Contract.

Appears in 5 contracts

Samples: Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services, Master Agreement for Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services, Master Agreement for Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services

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Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract Agreement or COUNTY’s policies and procedures regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract Agreement or COUNTY’s policies and procedures regarding services described herein. B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this ContractAgreement. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days. C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATOR’s Director of Behavioral Health Care for final resolution. D. The rights and remedies provided by this paragraph are in addition to those provided by law to either party. E. CONTRACTOR AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 A to the ContractAgreement.

Appears in 2 contracts

Samples: Master Agreement for Adult Mental Health Inpatient Services, Master Agreement for Adult Mental Health Inpatient Services

Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR COUNTY with respect to the implementation and operation of this Contract the Agreement or COUNTY’s policies and procedures P&P’s regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAXfacsimile machine, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract the Agreement or COUNTY’s policies and procedures P&P’s regarding services described herein. B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contractthe Agreement. ADMINISTRATOR shall have fifteen (15) calendar business days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days. C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATORCOUNTY’s Director of Behavioral Health Care for final resolution. D. The rights and remedies provided by this paragraph Paragraph are in addition to those provided by law to either party. E. CONTRACTOR AND and ADMINISTRATOR may mutually agree, in writing, writing to modify the Issue Resolution Paragraph of this Exhibit A-1 B to the ContractAgreement.

Appears in 1 contract

Samples: Agreement for Provision of Mental Health Inpatient Services

Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR COUNTY with respect to the implementation and operation of this Contract the Agreement or COUNTY’s policies and procedures P&P’s regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAXfacsimile machine, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract the Agreement or COUNTY’s policies and procedures P&P’s regarding services described herein. B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contractthe Agreement. ADMINISTRATOR shall have fifteen (15) calendar business days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days. C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATORCOUNTY’s Director of Behavioral Health Care for final resolution. D. The rights and remedies provided by this paragraph Paragraph are in addition to those provided by law to either party. E. CONTRACTOR AND and ADMINISTRATOR may mutually agree, in writing, writing to modify the Issue Resolution Paragraph of this Exhibit A-1 A to the ContractAgreement.

Appears in 1 contract

Samples: Agreement for Provision of Mental Health Inpatient Services

Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract Agreement or COUNTY’s policies and procedures regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract Agreement or COUNTY’s policies and procedures regarding services described herein. B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this ContractAgreement. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days. C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATOR’s Director of Behavioral Health Care for final resolution. D. The rights and remedies provided by this paragraph are in addition to those provided by law to either party. E. CONTRACTOR X. XXXXXXXXXX AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 A to the ContractAgreement.

Appears in 1 contract

Samples: Master Agreement for Adult Mental Health Inpatient Services

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Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract thisthe Agreement or COUNTYADMINISTRATOR’s policies and procedures regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative ADMINISTRATOR’s staff including, but not limited to, telephone contact, electronic mail facsimile machine (e-mailFAX), FAXwritten correspondence, written correspondence secure electronic communication and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract thisthe Agreement or COUNTYADMINISTRATOR’s policies and procedures regarding services described herein. B. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contractthisthe Agreement. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days. C. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above above, to ADMINISTRATOR’s Director of Behavioral Public Health Care for final resolution. D. The rights and remedies provided by this paragraph are in addition to those provided by law to either party. E. CONTRACTOR AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 to the Contract.. // //

Appears in 1 contract

Samples: Agreement for Provision of Public Health Medical Services

Issue Resolution. For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract or COUNTY’s policies and procedures regarding services described herein, the following sequential steps shall apply: A. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract or COUNTY’s policies and procedures regarding services described herein. B. If the parties Parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contract. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days.. DocuSign Envelope ID: 5E249B17-6EC5-45D7-9D28-E8AC76B69FCA C. If the parties Parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATOR’s Director of Behavioral Health Care for final resolution. D. The rights and remedies provided by this paragraph are in addition to those provided by law to either partyParty. E. CONTRACTOR AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 to the Contract.

Appears in 1 contract

Samples: Master Agreement for Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services

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