Late Rescheduling. Where Customer requests Professional Services to be rescheduled within ten (10) or fewer business days prior to the delivery of onsite Professional Services, Vertafore shall be entitled to invoice and Customer agrees to pay a one-time reschedule fee of five thousand dollars ($5,000 USD) per scheduled onsite Vertafore resource which shall be in addition to the applicable Charges.
Late Rescheduling. Where Customer requests Professional Services to be rescheduled after resources have been assigned by Vertafore, Customer must provide at least four (4) weeks advance written notice prior to the start date of the Professional Services by email to the project manager and account representative. Vertafore will take all reasonable efforts to re-assign resources in the case of rescheduling by Customer. If Customer fails to provide such timely notice, Customer shall be assessed a penalty for resources that are not able to be re-assigned prior to the original agreed start date. The penalty shall not exceed fifty percent (50%) of the expected fees limited to resources that cannot be re-assigned during the time period that falls inside of the required four (4) week notice period.
Late Rescheduling. Rescheduling requests made within 24 hours of the scheduled service will be treated as cancellations and may incur the same fees as outlined in the cancellation policy.
