Common use of LAYER 2 SERVICE PROVISIONING SERVICE LEVELS Clause in Contracts

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this Appendix, the LFC will provision the Layer 2 Services as follows: (a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection: (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (d) Bandwidth upgrade of Layer 2 services: A bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the LFC). (f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (g) RF Overlay (Service Provider): An RF overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider). (h) RF Overlay (End User): Provided that the necessary RF overlay service has previously been provisioned for the relevant Service Provider, an RF overlay service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). 2.2 Any time period during which: (a) any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service; or (b) the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service, will be added to the periods specified in clauses 2.1(a), 2.1(b), 2.1(c), 2.1(d), 2.1(e), 2.1(f) 2.1(g) and 2.1(h) of this Appendix, as applicable.

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this Appendix, the LFC will provision the Layer 2 Services as follows: (a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection: (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (d) Bandwidth upgrade of Layer 2 services: A bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or Provider(or such later date as agreed between the Service Provider and the LFC). (f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order from the Service Provider (or Provider(or such later date as agreed between the Service Provider and the relevant End User). (g) RF Overlay (Service Provider): An RF overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which Provider(which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider). (h) RF Overlay (End User): Provided that the necessary RF overlay service has previously been provisioned for the relevant Service Provider, an RF overlay service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). 2.2 Any time period during which: (a) any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service; or (b) the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service, will be added to the periods specified in clauses 2.1(a), 2.1(b), 2.1(c), 2.1(d), 2.1(e), 2.1(f) 2.1(g) and 2.1(h) of this Appendix, as applicable.

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 clauses 1.4 and 2.3 of this Appendix, the LFC will provision the Standard Install for the Layer 2 Services as follows: (a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection: (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require). (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require). (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require). (d) Bandwidth upgrade of Layer 2 services: A bandwidth Bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider). (e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the LFCLFC or between the LFC and the Service Provider). (f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises Premises, or in the case of an MDU, the relevant End User Tenancy, is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider). (g) RF Overlay (Service Provider): An RF overlay Overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider and agreed between the LFC and the Service Provider). (h) RF Overlay (End User): ): 2.2 Provided that the necessary RF overlay Overlay service has previously been provisioned for the relevant Service Provider, an RF overlay Overlay service must be provisioned for an End User (provided that the relevant Premises Premises, or in the case of an MDU, the relevant End User Tenancy, is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider). 2.2 2.3 Any time period during whichperiod: (a) during which any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth Bandwidth upgrade, multicast service or RF overlay Overlay service; or (b) during which the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth Bandwidth upgrade, multicast service or RF overlay Overlay service; or (c) which reflects any minimum notice requirements or access constraints contained in any existing arrangements referred to in clause 12.2(b) of the General Terms and which contain the permissions or consents that are relied upon, will be added to the periods specified in clauses 2.1(a), 2.1(b), 2.1(c), 2.1(d), 2.1(e), 2.1(f) 2.1(g) and 2.1(hto (h) of this Appendix, Appendix (inclusive) as applicable.

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this Appendix, the LFC will provision the Layer 2 Services as follows: (a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection: (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (d) Bandwidth upgrade of Layer 2 services: A bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the LFC). (f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (g) RF Overlay (Service Provider): An RF overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider). (h) RF Overlay (End User): Provided that the necessary RF overlay service has previously been provisioned for the relevant Service Provider, an RF overlay service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). 2.2 Any time period during which: (a) any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service; or (b) the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service, will be added to the periods specified in clauses 2.1(a), 2.1(b), 2.1(c), 2.1(d), 2.1(e), 2.1(f) 2.1(g) and 2.1(h) of this Appendix, as applicable.

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this AppendixAnnexure, the LFC Company will provision the Standard Installation for the Layer 2 Services as follows: (a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection: (i) Individual (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC business days of a properly completed order from being received by the Service Provider Company (or such later date as agreed between the Service Provider Access Seeker and the relevant End User). (ii) Aggregate (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (i) Individual (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC business days of a properly completed order from being received by the Service Provider Company (or such later date as agreed between the Service Provider Access Seeker and the relevant End User). (ii) Aggregate (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (i) Individual (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC business days of a properly completed order from being received by the Service Provider Company (or such later date as agreed between the Service Provider Access Seeker and the relevant End User). (ii) Aggregate (d) Bandwidth upgrade of Layer 2 services: : (i) Individual (ii) Aggregate (e) Multicast (Access Seeker): (i) A bandwidth upgrade of Layer 2 services multicast service must be provisioned for an Access Seeker within one Business Day of 3 months from the Company’s receipt by the LFC of a properly completed order from the Service Provider an Access Seeker (or such later date as agreed between the Service Provider Access Seeker and the relevant End User). (e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the LFCCompany). (f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (g) RF Overlay (Service Provider): An RF overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider). (h) RF Overlay (End User): Provided that the necessary RF overlay service has previously been provisioned for the relevant Service Provider, an RF overlay service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). 2.2 Any time period during which: (a) any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service; or (b) the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service, will be added to the periods specified in clauses 2.1(a), 2.1(b), 2.1(c), 2.1(d), 2.1(e), 2.1(f) 2.1(g) and 2.1(h) of this Appendix, as applicable.):

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this Appendix, the LFC will provision the Standard Install for the Layer 2 Services as follows: (a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection: (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require). (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require). (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require). (d) Bandwidth upgrade of Layer 2 services: A bandwidth Bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider). (e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the LFCLFC or between the LFC and the Service Provider). (f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider). (g) RF Overlay (Service Provider): An RF overlay Overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider and agreed between the LFC and the Service Provider). (h) RF Overlay (End User): Provided that the necessary RF overlay Overlay service has previously been provisioned for the relevant Service Provider, an RF overlay Overlay service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End UserUser or between the LFC and the Service Provider). 2.2 Any time period during whichperiod: (a) during which any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth Bandwidth upgrade, multicast service or RF overlay Overlay service; or (b) during which the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth Bandwidth upgrade, multicast service or RF overlay Overlay service; or (c) which reflects any minimum notice requirements or access constraints contained in any existing arrangements referred to in clause 12.2(b) of the General Terms and which contain the permissions or consents that are relied upon, will be added to the periods specified in clauses 2.1(a), 2.1(b2.1 (b), 2.1(c2.1 (c), 2.1(d2.1 (d), 2.1(e2.1 (e), 2.1(f2.1 (f) 2.1(g2.1 (g) and 2.1(h2.1 (h) of this Appendix, as applicable.

LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this Appendix, the LFC will provision the Layer 2 Services as follows: (a) Residential and Business - Layer 2 services: services (excluding NBAPs): Layer 2 services ordered in relation to a Residential or Business Connection: (A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already ConnectedConnected and that Connection has remained intact and the Layer 2 service is capable of remote activation) are to be provisioned within three one Business Days Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between requested by the Service Provider); or (C) for Layer 2 Services to a Premises which are not capable of remote activation or where the Service Provider and has requested a truck roll, the Layer 2 Service will be completed on the date agreed with the Service Provider or the relevant End UserUser (as applicable). (b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection: (A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection: (A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or (B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises NBAP is already Connected, and that Connection has remained intact and the Layer-2 service is capable of remote activation)) are to be provisioned within five one Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between requested by the Service Provider and the relevant End UserProvider). (dC) for Layer 2 Services to an NBAP which are not capable of remote activation or where the Service Provider has requested a truck roll, the Layer 2 Service will be completed on the date agreed with the Service Provider or the relevant End User (as applicable). (c) Bandwidth upgrade of Layer 2 services: A bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order Service Request from the Service Provider (or such later date as agreed between requested by the Service Provider and or the relevant End User). (ed) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months 30 business days of receipt by the LFC of a properly completed order Service Request from the Service Provider (or such later date as agreed between the Service Provider and the LFC). (fe) Multicast (End User): Provided that the necessary multicast service has previously been provisioned for the relevant Service Provider, a multicast service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 1 Business Day of receipt by the LFC of a properly completed order Service Request from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). (gf) RF Overlay (Service Provider): An RF overlay service must be provisioned for a Service Provider within the period agreed between the LFC and the relevant Service Provider (which must be no more than 60 Business Days (unless a longer period is specifically requested by the Service Provider)). (hg) RF Overlay (End User): Provided that the necessary RF overlay service has previously been provisioned for the relevant Service Provider, an RF overlay service must be provisioned for an End User (provided that the relevant Premises is already Connected) within 4 Business Days of receipt by the LFC of a properly completed order Service Request from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User). 2.2 Any time period during which: (a) any Force Majeure Event prevents provisioning of a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service; or (b) the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to provision a Layer 2 Service, bandwidth upgrade, multicast service or RF overlay service, will be added to the periods specified in clauses 2.1(a), 2.1(b), 2.1(c), 2.1(d), 2.1(e), 2.1(f) 2.1(g) and 2.1(h) of this Appendix, as applicable.