LIABILITY & REFUNDS. 15.1. You must notify Paynetics in writing of any unauthorised or incorrectly executed payments on your Card or Account without undue delay after becoming aware of such unauthorised or incorrectly executed payment and in any case no later than two months from the date the payment was debited to your Account/Card. You can notify us of such unauthorised or incorrectly executed payments by contacting the Customer Relations Centre (see clause 21 for details). You shall be considered to be informed of an unauthorised or incorrectly executed payment as from the moment of accessing the relevant statement on the App. Paynetics shall not be held liable for any unauthorised or incorrectly executed payment transactions under this Article 15 where Paynetics has not received a notice within two months from the date when your Account/Card was debited.
LIABILITY & REFUNDS. 12.1. You must notify Paynetics in writing of any unauthorised or incorrectly executed payments on the Account and/or the Card without undue delay after becoming aware of such unauthorised or incorrectly executed payment and in any case no later than 13 months from the date the payment was debited to the Account. You can notify us of such unauthorised or incorrectly executed payments by contacting the Customer Relations Centre (see clause 18 for details).
