Logging a Case. 8.4.1 The following information is required to be supplied by the Customer when logging a support request:
Logging a Case. As a Techcare Support customer you can log a technical query by calling 00000 000000 or emailing xxxxxxxxxxx@xxxxxxxxxxxxx.xx.xx. +00 (0)0000 000000 xxxxxxxxxxx@xxxxxxxxxxxxx.xx.xx Man and Machine Helpdesk The SLA clock starts when a request for Technical Support is entered on our Case handling system. For all requests that are logged within normal service hours, the clock starts immediately. For Support requests made outside normal services hours, the SLA clock will start at 9am on the next working day. If any further information becomes available while your Case is open e.g. if the problem occurs more often, becomes critical, or if the problem is resolved, please advise the TechCare Support team.
