Logging a Case Sample Clauses

Logging a Case. 8.4.1 The following information is required to be supplied by the Customer when logging a support request:
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Logging a Case. ‌ As a Techcare Support customer you can log a technical query by calling 00000 000000 or emailing xxxxxxxxxxx@xxxxxxxxxxxxx.xx.xx. +00 (0)0000 000000 xxxxxxxxxxx@xxxxxxxxxxxxx.xx.xx Man and Machine Helpdesk The SLA clock starts when a request for Technical Support is entered on our Case handling system. For all requests that are logged within normal service hours, the clock starts immediately. For Support requests made outside normal services hours, the SLA clock will start at 9am on the next working day. If any further information becomes available while your Case is open e.g. if the problem occurs more often, becomes critical, or if the problem is resolved, please advise the TechCare Support team.‌

Related to Logging a Case

  • Sub-processing 11.1 The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the sub-processor which imposes the same obligations on the sub-processor as are imposed on the data importer under the Clauses. Where the sub-processor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the sub-processor's obligations under such agreement.

  • Interconnection Customer Payments Not Taxable The Parties intend that all payments or property transfers made by the Interconnection Customer to the Participating TO for the installation of the Participating TO's Interconnection Facilities and the Network Upgrades shall be non-taxable, either as contributions to capital, or as a refundable advance, in accordance with the Internal Revenue Code and any applicable state income tax laws and shall not be taxable as contributions in aid of construction or otherwise under the Internal Revenue Code and any applicable state income tax laws.

  • Dark Fiber Transport Dark Fiber Transport is defined as Dedicated Transport that consists of unactivated optical interoffice transmission facilities without attached signal regeneration, multiplexing, aggregation or other electronics. Except as set forth in Section 6.9.1 below, BellSouth shall not be required to provide access to Dark Fiber Transport Entrance Facilities pursuant to this Agreement.

  • Signaling Link Transport 9.2.1 Signaling Link Transport is a set of two or four dedicated 56 kbps transmission paths between Global Connection-designated Signaling Points of Interconnection that provide appropriate physical diversity.

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If CBB chooses to subtend a Verizon access Tandem, CBB’s NPA/NXX must be assigned by CBB to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG.

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