Support Request definition

Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

Support Request means a request from the Customer made by telephone or via the Support Portal, in relation to an Incident.

Support Request has the meaning set forth in Section 3.4(a).

Examples of Support Request in a sentence

• The Customer will: a) ensure that the System is available for maintenance during the agreed access times; b) provide Komatsu with any information not otherwise available to Komatsu, that may be necessary for the Resolution of the Support Request; c) provide access to internal computer systems to allow the System to be upgraded, repaired, installed or other works required to be carried out by Komatsu; d) provide SQL Server on site for hosting reporting and database software; and e) provide WLAN network.

• With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Supplier will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Supplier support personnel, including, as applicable, the Supplier Service Manager and Supplier’s management or engineering personnel, as appropriate.

• SL 2 Support Request will be identified as a Fault or communication Fault and will be remedied at SL 2.

• The Customer will: a) ensure that the System is available for maintenance during the Business Hours; b) provide Komatsu with any information not otherwise available to Komatsu, that may be necessary for the Resolution of the Support Request; c) provide access to internal computer systems to allow the System to be upgraded, repaired, installed or other works required to be carried out by Komatsu; d) provide SQL Server on site for hosting reporting and database software; and e) provide WLAN network.

• Service Level Description of Service Level Request Action and Resolution Support Request will be referred to the relevant Third Party Vendor for telemetry support.

More Definitions of Support Request

Support Request means initiation of a request during Support‌

Support Request means a request communicated by Customer to EnterpriseDB using the designated procedure to report an Error and to request a correction of such Error.

Support Request means an Incident reported by the CUSTOMER to QUMU Customer Support Services.

Support Request means a Customer request made to Tanium in accordance these Support Services Terms and Conditions.

Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized End User, such as any answered phone call, answered email, or answered chat.

Support Request or “Support Requests” means the official log for assistance with Sage. Each Support Request will be assigned a unique reference number to track the Resolution Process.

Support Request means a request issued by the Licensee to the Licensor requesting Support of any kind to be performed.