Maintenance Level. The parameters of Maintenance Services, including the times during which and time-frames in which Supplier shall respond to a request for Maintenance Services. The available Maintenance Levels shall be as defined in Exhibit D hereto. The actual Maintenance Level for a unit of Product shall be set forth in the executed order for Maintenance of that Product referencing this Contract.
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Samples: Hardware and Maintenance Contract
Maintenance Level. The defined parameters of Maintenance Services, including the times during which and time-frames in which Supplier Contractor shall respond to a request for Maintenance Services. The available Maintenance Levels shall be as defined in Exhibit D heretothe Statement of Work or Change Order issued hereunder. The actual Maintenance Level for a unit of Product software or product shall be set forth in the executed order Change Order or Statement of Work for Maintenance of that Product software or product referencing this Contract.
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Samples: Software as a Service Contract
Maintenance Level. The parameters of Maintenance Services, including the times during which and time-frames in which Supplier shall respond to a request for Maintenance Services. The available Maintenance Levels shall be as defined in Exhibit D heretothe Contract. The actual Maintenance Level for a unit of Product or Software shall be set forth in the executed order or SOW for Maintenance of that Product or Software referencing this Contract.
Appears in 1 contract
Samples: Statewide Printer/Wide Format Device Information Technology Contract
Maintenance Level. The defined parameters of Maintenance Services, including the times during which which, and time-time- frames in which which, Supplier shall respond to a request for Maintenance Services. The available Maintenance Levels shall be are defined in this Contract or as defined in Exhibit D heretoany order issued pursuant to this Contract. The actual Maintenance Level for a unit of Software or Product shall will be set forth in the executed signed order for Maintenance Services of that Software or Product referencing this Contract.
Appears in 1 contract
Maintenance Level. The defined parameters of Maintenance Services, including the times during which which, and time-time- frames in which which, Supplier shall respond to a request for Maintenance Services. The available Maintenance Levels shall be are defined in Exhibit F to this Contract or as defined in Exhibit D heretoany Statement of Work or order issued pursuant to this Contract. The actual Maintenance Level for a unit of Software or Product shall will be set forth in the executed signed order or Statement of Work for Maintenance Services of that Software or Product referencing this Contract.
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Maintenance Level. The defined parameters of Maintenance Services, including the times during which which, and time-time- frames in which which, Supplier shall respond to a request for Maintenance Services. The available Maintenance Levels shall be are defined in Exhibit A to this Contract or as defined in Exhibit D heretoany Statement of Work or order issued pursuant to this Contract. The actual Maintenance Level for a unit of Software or Product shall will be set forth in the executed signed order or Statement of Work for Maintenance Services of that Software or Product referencing this Contract.
Appears in 1 contract
Samples: It Services Agreement