Common use of Maintenance of Services Clause in Contracts

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality will be ALLTEL’s single point of contact for all repair calls on behalf of Quality’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality on a reciprocal basis will refer all misdirected repair calls that Quality receives for ALLTEL customers to ALLTEL 4.6 Quality will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality with written escalation procedures for maintenance resolution to be followed if, in Quality’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to Quality, and not to Quality’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Customer premises shall be accomplished by ALLTEL pursuant to a request received from Quality. 4.13 When an ALLTEL employee visits the premises of a Quality local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact Quality’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality EZ Phone will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality EZ Phone or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality EZ Phone shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality EZ Phone will be ALLTEL’s single point of contact for all repair calls on behalf of QualityEZ Phone’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality EZ Phone customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality EZ Phone.. EZ Phone on a reciprocal basis will refer all misdirected repair calls that Quality EZ Phone receives for ALLTEL customers to ALLTEL 4.6 Quality EZ Phone will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality EZ Phone will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality EZ Phone at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality EZ Phone shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality EZ Phone for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality EZ Phone with written escalation procedures for maintenance resolution to be followed if, in Quality’s EZ Phone's judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityEZ Phone, and not to QualityEZ Phone’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality EZ Phone Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityEZ Phone. 4.13 When an ALLTEL employee visits the premises of a Quality EZ Phone local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality EZ Phone local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityEZ Phone’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality EZ Phone in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Tel-America will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Tel-America or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Tel-America shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Tel-America will be ALLTEL’s single point of contact for all repair calls on behalf of QualityTel- America’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Tel-America customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality Tel-America.. Tel-America on a reciprocal basis will refer all misdirected repair calls that Quality Tel-America receives for ALLTEL customers to ALLTEL 4.6 Quality Tel-America will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Tel-America will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Tel-America at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Tel-America shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Tel-America for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Tel-America with written escalation procedures for maintenance resolution to be followed if, in Quality’s Tel-America's judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityTel- America, and not to QualityTel-America’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Tel-America Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityTel-America. 4.13 When an ALLTEL employee visits the premises of a Quality Tel-America local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Tel-America local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityTel-America’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Tel-America in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Metro Teleconnect will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Metro Teleconnect or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Metro Teleconnect shall promptly notify ALLTEL of any situations that arise that may result in a service problemserviceproblem. 4.5 Quality Metro Teleconnect will be ALLTEL’s single point of contact for all repair calls on behalf of QualityMetro Teleconnect’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Metro Teleconnect customers will be given a recording (or live statement) directing them to call the number designated by QualityMetro Teleconnect. Quality Metro Teleconnect on a reciprocal basis will refer all misdirected repair calls that Quality Metro Teleconnect receives for ALLTEL customers to ALLTEL 4.6 Quality Metro Teleconnect will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Metro Teleconnect will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Metro Teleconnect at the same level of service as provided to ALLTEL's ’s customers. 4.7 For all repair requests, Quality Metro Teleconnect shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Metro Teleconnect for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Metro Teleconnect with written escalation procedures for maintenance resolution to be followed if, in QualityMetro Teleconnect’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to Quality, Metro Teleconnect. and not to QualityMetro Teleconnect’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Metro Teleconnect Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityMetro Teleconnect. 4.13 When an ALLTEL employee visits the premises of a Quality Metro Teleconnect local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Metro Teleconnect local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityMetro Teleconnect’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Metro Teleconnect in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Budget Phone will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Budget Phone or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Budget Phone shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Budget Phone will be ALLTEL’s single point of contact for all repair calls on behalf of QualityBudget Phone’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Budget Phone customers will be given a recording (or live statement) directing them to call the number designated by QualityBudget Phone. Quality Budget Phone on a reciprocal basis will refer all misdirected repair calls that Quality Budget Phone receives for ALLTEL customers to ALLTEL 4.6 Quality Budget Phone will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Budget Phone will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Budget Phone at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Budget Phone shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Budget Phone for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Budget Phone with written escalation procedures for maintenance resolution to be followed if, in QualityBudget Phone’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityBudget Phone, and not to QualityBudget Phone’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Budget Phone Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityBudget Phone. 4.13 When an ALLTEL employee visits the premises of a Quality Budget Phone local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Budget Phone local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityBudget Phone’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Budget Phone in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Phone-Link will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Phone-Link or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Phone-Link shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Phone-Link will be ALLTEL’s single point of contact for all repair calls on behalf of QualityPhone- Link’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Phone-Link customers will be given a recording (or live statement) directing them to call the number designated by QualityPhone-Link. Quality Phone-Link on a reciprocal basis will refer all misdirected repair calls that Quality Phone-Link receives for ALLTEL customers to ALLTEL 4.6 Quality Phone-Link will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Phone-Link will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Phone-Link at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Phone-Link shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Phone-Link for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Phone-Link with written escalation procedures for maintenance resolution to be followed if, in QualityPhone-Link’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityPhone- Link, and not to QualityPhone-Link’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Phone-Link Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityPhone-Link. 4.13 When an ALLTEL employee visits the premises of a Quality Phone-Link local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Phone-Link local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityPhone-Link’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Phone-Link in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality FLATEL will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality FLATEL or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality FLATEL shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality FLATEL will be ALLTELXXXXXX’s single point of contact for all repair calls on behalf of QualityFLATEL’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality FLATEL customers will be given a recording (or live statement) directing them to call the number designated by QualityFLATEL. Quality FLATEL on a reciprocal basis will refer all misdirected repair calls that Quality FLATEL receives for ALLTEL customers to ALLTEL 4.6 Quality FLATEL will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality FLATEL will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality FLATEL at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality FLATEL shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality bill FLATEL for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality FLATEL with written escalation procedures for maintenance resolution to be followed if, in QualityFLATEL’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityFLATEL, and not to QualityFLATEL’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality FLATEL Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityFLATEL. 4.13 When an ALLTEL employee visits the premises of a Quality FLATEL local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality FLATEL local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityFLATEL’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality FLATEL in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality EZ Phone will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality EZ Phone or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality EZ Phone shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality EZ Phone will be ALLTELXXXXXX’s single point of contact for all repair calls on behalf of QualityEZ Phone’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality EZ Phone customers will be given a recording (or live statement) directing them to call the number designated by QualityEZ Phone. Quality EZ Phone on a reciprocal basis will refer all misdirected repair calls that Quality EZ Phone receives for ALLTEL customers to ALLTEL 4.6 Quality EZ Phone will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality EZ Phone will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality EZ Phone at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality EZ Phone shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality bill EZ Phone for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality EZ Phone with written escalation procedures for maintenance resolution to be followed if, in QualityEZ Phone’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityEZ Phone, and not to QualityEZ Phone’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality EZ Phone Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityEZ Phone. 4.13 When an ALLTEL employee visits the premises of a Quality EZ Phone local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality EZ Phone local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityEZ Phone’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality EZ Phone in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Smoke Signal will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Smoke Signal or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Smoke Signal shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Smoke Signal will be ALLTEL’s single point of contact for all repair calls on behalf of QualitySmoke Signal’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Smoke Signal customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality Smoke Signal.. Smoke Signal on a reciprocal basis will refer all misdirected repair calls that Quality Smoke Signal receives for ALLTEL customers to ALLTEL 4.6 Quality Smoke Signal will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Smoke Signal will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Smoke Signal at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Smoke Signal shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Smoke Signal for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Smoke Signal with written escalation procedures for maintenance resolution to be followed if, in QualitySmoke Signal’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualitySmoke Signal, and not to QualitySmoke Signal’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Smoke Signal Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualitySmoke Signal. 4.13 When an ALLTEL employee visits the premises of a Quality Smoke Signal local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Smoke Signal local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualitySmoke Signal’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Smoke Signal in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality FLATEL will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality FLATEL or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality FLATEL shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality FLATEL will be ALLTEL’s single point of contact for all repair calls on behalf of QualityFLATEL’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality FLATEL customers will be given a recording (or live statement) directing them to call the number designated by QualityFLATEL. Quality FLATEL on a reciprocal basis will refer all misdirected repair calls that Quality FLATEL receives for ALLTEL customers to ALLTEL 4.6 Quality FLATEL will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality FLATEL will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality FLATEL at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality FLATEL shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality FLATEL for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality FLATEL with written escalation procedures for maintenance resolution to be followed if, in QualityFLATEL’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityFLATEL, and not to QualityFLATEL’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality FLATEL Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityFLATEL. 4.13 When an ALLTEL employee visits the premises of a Quality FLATEL local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality FLATEL local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityFLATEL’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality FLATEL in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality NOW will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality NOW or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality NOW shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality NOW will be ALLTEL’s single point of contact for all repair calls on behalf of QualityNOW’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality NOW customers will be given a recording (or live statement) directing them to call the number designated by QualityNOW. Quality NOW on a reciprocal basis will refer all misdirected repair calls that Quality NOW receives for ALLTEL customers to ALLTEL 4.6 Quality NOW will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality NOW will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality NOW at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality NOW shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality bill NOW for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality NOW with written escalation procedures for maintenance resolution to be followed if, in QualityNOW’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityNOW, and not to QualityNOW’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality NOW Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityNOW. 4.13 When an ALLTEL employee visits the premises of a Quality NOW local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality NOW local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityNOW’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality NOW in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Comm South will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Comm South or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Comm South shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Comm South will be ALLTEL’s single point of contact for all repair calls on behalf of QualityComm South’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Comm South customers will be given a recording (or live statement) directing them to call the number designated by QualityComm South. Quality Comm South on a reciprocal basis will refer all misdirected repair calls that Quality Comm South receives for ALLTEL customers to ALLTEL 4.6 Quality Comm South will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Comm South will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Comm South at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Comm South shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Comm South for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Comm South with written escalation procedures for maintenance resolution to be followed if, in QualityComm South’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityComm South, and not to QualityComm South’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Comm South Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityComm South. 4.13 When an ALLTEL employee visits the premises of a Quality Comm South local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Comm South local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityComm South’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Comm South in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Networks City will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Networks City or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Networks City shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Networks City will be ALLTEL’s single point of contact for all repair calls on behalf of QualityNetworks City’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Networks City customers will be given a recording (or live statement) directing them to call the number designated by QualityNetworks City. Quality Networks City on a reciprocal basis will refer all misdirected repair calls that Quality Networks City receives for ALLTEL customers to ALLTEL 4.6 Quality Networks City will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Networks City will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Networks City at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Networks City shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Networks City for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Networks City with written escalation procedures for maintenance resolution to be followed if, in QualityNetworks City’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityNetworks City, and not to QualityNetworks City’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Networks City Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityNetworks City. 4.13 When an ALLTEL employee visits the premises of a Quality Networks City local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Networks City local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityNetworks City’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Networks City in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Universal Telecom will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Universal Telecom or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Universal Telecom shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Universal Telecom will be ALLTEL’s single point of contact for all repair calls on behalf of Quality’s Universal Telecom's end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Universal Telecom customers will be given a recording (or live statement) directing them to call the number designated by QualityUniversal Telecom. Quality Universal Telecom on a reciprocal basis will refer all misdirected repair calls that Quality Universal Telecom receives for ALLTEL customers to ALLTEL 4.6 Quality Universal Telecom will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Universal Telecom will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Universal Telecom at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Universal Telecom shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Universal Telecom for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Universal Telecom with written escalation procedures for maintenance resolution to be followed if, in Quality’s Universal Telecom's judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityUniversal Telecom, and not to Quality’s Universal Telecom's end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Customer premises shall be accomplished by ALLTEL pursuant to a request received from Quality. 4.13 When an ALLTEL employee visits the premises of a Quality local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact Quality’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality DPI- Teleconnect will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality DPI-Teleconnect or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality DPI-Teleconnect shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality DPI-Teleconnect will be ALLTEL’s single point of contact for all repair calls on behalf of QualityDPI- Teleconnect’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality DPI-Teleconnect customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality DPI-Teleconnect.. DPI-Teleconnect on a reciprocal basis will refer all misdirected repair calls that Quality DPI-Teleconnect receives for ALLTEL customers to ALLTEL 4.6 Quality DPI-Teleconnect will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality DPI-Teleconnect will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality DPI- Teleconnect at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality DPI-Teleconnect shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality DPI-Teleconnect for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality DPI-Teleconnect with written escalation procedures for maintenance resolution to be followed if, in QualityDPI-Teleconnect’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityDPI- Teleconnect, and not to QualityDPI-Teleconnect’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality DPI-Teleconnect Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityDPI-Teleconnect. 4.13 When an ALLTEL employee visits the premises of a Quality DPI-Teleconnect local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality DPI-Teleconnect local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityDPI-Teleconnect’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality DPI-Teleconnect in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Universal Telecom will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Universal Telecom or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Universal Telecom shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Universal Telecom will be ALLTEL’s single point of contact for all repair calls on behalf of QualityUniversal Telecom’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Universal Telecom customers will be given a recording (or live statement) directing them to call the number designated by QualityUniversal Telecom. Quality Universal Telecom on a reciprocal basis will refer all misdirected repair calls that Quality Universal Telecom receives for ALLTEL customers to ALLTEL 4.6 Quality Universal Telecom will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Universal Telecom will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Universal Telecom at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Universal Telecom shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Universal Telecom for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Universal Telecom with written escalation procedures for maintenance resolution to be followed if, in Quality’s Universal Telecom's judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityUniversal Telecom, and not to QualityUniversal Telecom’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Universal Telecom Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityUniversal Telecom. 4.13 When an ALLTEL employee visits the premises of a Quality Universal Telecom local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Universal Telecom local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityUniversal Telecom’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Universal Telecom in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s Alltel's facilities and equipment provided by ALLTEL Alltel shall be maintained by ALLTELXXxxx. 4.2 ALLTEL Alltel will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL Alltel in serving its end user customers. ALLTEL Alltel technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL Alltel customers; trouble calls from Quality Granite will receive response time and priorities that are at least equal to that of ALLTEL Alltel customers. 4.3 Quality Granite or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTELAlltel, other than by connection or disconnection to any interface means used, without the written consent of ALLTELAlltel. 4.4 Quality Granite shall promptly notify ALLTEL Alltel of any situations that arise that may result in a service problem. 4.5 Quality Granite will be ALLTEL’s Xxxxxx's single point of contact for all repair calls on behalf of Quality’s Xxxxxxx's end users with respect to Resale Services. All misdirected repair calls to ALLTEL Alltel from Quality Granite customers will be given a recording (or live statement) directing them to call the number designated by QualityXxxxxxx. Quality Granite TelecommunicationsL, LC 10/31/2005 Attachme2n:Rt esale Pag2e7 Granite on a reciprocal basis will refer all misdirected repair calls that Quality Granite receives for ALLTEL Alltel customers to ALLTELAlltel 4.6 Quality Granite will contact the appropriate ALLTEL Alltel repair center in accordance with procedures established by ALLTELXxxxxx. Quality Granite will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality at the same level of service as provided to ALLTEL's customersAlltel via Alltel Express. 4.7 For all repair requests, Quality Granite shall adhere to ALLTEL’s prescreening Alltel's presereening guidelines prior to referring the trouble to ALLTELAlltel. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL Alltel will xxxx Quality bill Granite for handling troubles that are found not to be in ALLTEL’s Alltel's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL Alltel charges to its retail customers for the same services. 4.10 ALLTEL Alltel will provide Quality Granite with written escalation procedures for maintenance resolution to be followed if, in Quality’s Granite's judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL Alltel management personnel who are responsible for maintenance issues. 4.11 ALLTEL Alltel Maintenance of Service Charges, when applicable, will be billed by ALLTEL Alltel to QualityGranite, and not to Quality’s end-user customers.and 4.12 Dispatching of ALLTEL Alltel technicians to Quality Granite Customer premises shall be accomplished by ALLTEL AUtel pursuant to a request received from Quality.fTom Granite, 4.13 When an ALLTEL Alltel employee visits the premises of a Quality Granite local customer, the ALLTEL Alltel employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “"their local service provider”". Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL Alltel was on their premises acting on behalf of “their of"their local service provider”". 4.14 If trouble cannot be cleared without access to Quality Granite local customer’s 's premises and the customer is not at home, the ALLTEL Alltel technician will leave at the customer’s 's premises a non-branded “"no access” " card requesting the customer to call “"their local service provider” " for rescheduling rescfieduling of repair. 4.15 ALLTEL Alltel reserves the rightfight, but is not required, to contact Quality’s Xxxxxxx's customers for any lawful purpose. 4.16 ALLTEL Xxxxxx will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Granite in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality NOS will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality NOS or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality NOS shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality NOS will be ALLTEL’s single point of contact for all repair calls on behalf of QualityNOS’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality NOS customers will be given a recording (or live statement) directing them to call the number designated by QualityNOS. Quality NOS on a reciprocal basis will refer all misdirected repair calls that Quality NOS receives for ALLTEL customers to ALLTEL 4.6 Quality NOS will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality NOS will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality NOS at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality NOS shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality NOS for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality NOS with written escalation procedures for maintenance resolution to be followed if, in QualityNOS’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityNOS, and not to QualityNOS’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality NOS Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityNOS. 4.13 When an ALLTEL employee visits the premises of a Quality NOS local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality NOS local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityNOS’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality NOS in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Cat will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Cat or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Cat shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Cat will be ALLTEL’s single point of contact for all repair calls on behalf of QualityCat’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Cat customers will be given a recording (or live statement) directing them to call the number designated by QualityCat. Quality Cat on a reciprocal basis will refer all misdirected repair calls that Quality Cat receives for ALLTEL customers to ALLTEL 4.6 Quality Cat will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Cat will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality Cat at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality Cat shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality Cat for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Cat with written escalation procedures for maintenance resolution to be followed if, in QualityCat’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityCat, and not to QualityCat’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Cat Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityCat. 4.13 When an ALLTEL employee visits the premises of a Quality Cat local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Cat local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityCat’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Cat in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality KMC will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality KMC or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality KMC shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality KMC will be ALLTEL’s single point of contact for all repair calls on behalf of QualityKMC’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality KMC customers will be given a recording (or live statement) directing them to call the number designated by Quality. Quality KMC.. KMC on a reciprocal basis will refer all misdirected repair calls that Quality KMC receives for ALLTEL customers to ALLTEL 4.6 Quality KMC will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality KMC will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality KMC at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality KMC shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality bill KMC for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality KMC with written escalation procedures for maintenance resolution to be followed if, in QualityKMC’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityKMC, and not to QualityKMC’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality KMC Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityKMC. 4.13 When an ALLTEL employee visits the premises of a Quality KMC local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality KMC local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityKMC’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality KMC in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality First Choice will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality First Choice or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality First Choice shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality First Choice will be ALLTEL’s single point of contact for all repair calls on behalf of QualityFirst Choice’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality First Choice customers will be given a recording (or live statement) directing them to call the number designated by QualityFirst Choice. Quality First Choice on a reciprocal basis will refer all misdirected repair calls that Quality First Choice receives for ALLTEL customers to ALLTEL 4.6 Quality First Choice will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality First Choice will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality First Choice at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality First Choice shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality First Choice for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality First Choice with written escalation procedures for maintenance resolution to be followed if, in QualityFirst Choice’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityFirst Choice, and not to QualityFirst Choice’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Customer premises shall be accomplished by ALLTEL pursuant to a request received from Quality. 4.13 When an ALLTEL employee visits the premises of a Quality local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact Quality’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality A-Tech will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality A-Tech or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality A-Tech shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality A-Tech will be ALLTEL’s single point of contact for all repair calls on behalf of QualityA-Tech’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality A-Tech customers will be given a recording (or live statement) directing them to call the number designated by QualityA-Tech. Quality A-Tech on a reciprocal basis will refer all misdirected repair calls that Quality A- Tech receives for ALLTEL customers to ALLTEL 4.6 Quality A-Tech will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality A-Tech will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality A-Tech at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality A-Tech shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality A-Tech for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality A-Tech with written escalation procedures for maintenance resolution to be followed if, in QualityA-Tech’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityA- Tech, and not to QualityA-Tech’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality A-Tech Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityA-Tech. 4.13 When an ALLTEL employee visits the premises of a Quality A-Tech local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality A-Tech local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityA-Tech’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality A-Tech in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality EZ Talk will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality EZ Talk or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality EZ Talk shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality EZ Talk will be ALLTELXXXXXX’s single point of contact for all repair calls on behalf of QualityEZ Talk’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality EZ Talk customers will be given a recording (or live statement) directing them to call the number designated by QualityEZ Talk. Quality EZ Talk on a reciprocal basis will refer all misdirected repair calls that Quality EZ Talk receives for ALLTEL customers to ALLTEL 4.6 Quality EZ Talk will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality EZ Talk will refer repair calls to ALLTEL by telephone. ALLTEL will attempt to answer its telephone and begin taking information from Quality EZ Talk at the same level of service as provided to ALLTEL's customers. 4.7 For all repair requests, Quality EZ Talk shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality bill EZ Talk for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality EZ Talk with written escalation procedures for maintenance resolution to be followed if, in QualityEZ Talk’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityEZ Talk, and not to QualityEZ Talk’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality EZ Talk Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityEZ Talk. 4.13 When an ALLTEL employee visits the premises of a Quality EZ Talk local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality EZ Talk local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityEZ Talk’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality EZ Talk in order to identify any new circuit failure performance problems.

Maintenance of Services. ‌ 4.1 ALLTEL’s facilities and equipment provided by ALLTEL shall be maintained by ALLTEL. 4.2 ALLTEL will attempt to provide maintenance for all Resale Services ordered under this Agreement at levels equal to the maintenance provided by ALLTEL in serving its end user customers. ALLTEL technicians will attempt to provide repair service on Resale Services that is at least equal in quality to that provided to ALLTEL customers; trouble calls from Quality Networks City will receive response time and priorities that are at least equal to that of ALLTEL customers. 4.3 Quality Networks City or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by ALLTEL, other than by connection or disconnection to any interface means used, without the written consent of ALLTEL. 4.4 Quality Networks City shall promptly notify ALLTEL of any situations that arise that may result in a service problem. 4.5 Quality Networks City will be ALLTELXXXXXX’s single point of contact for all repair calls on behalf of QualityNetworks City’s end users with respect to Resale Services. All misdirected repair calls to ALLTEL from Quality Networks City customers will be given a recording (or live statement) directing them to call the number designated by QualityNetworks City. Quality Networks City on a reciprocal basis will refer all misdirected repair calls that Quality Networks City receives for ALLTEL customers to ALLTEL 4.6 Quality Networks City will contact the appropriate ALLTEL repair center in accordance with procedures established by ALLTEL. Quality Networks City will refer repair calls to ALLTEL by telephone. via ALLTEL will attempt to answer its telephone and begin taking information from Quality at the same level of service as provided to ALLTEL's customersExpress. 4.7 For all repair requests, Quality Networks City shall adhere to ALLTEL’s prescreening guidelines prior to referring the trouble to ALLTEL. 4.8 For purposes of this Section, Resale Services is considered restored or a trouble resolved when the quality of Resale Services is equal to that provided before the outage or the trouble occurred. 4.9 ALLTEL will xxxx Quality bill Networks City for handling troubles that are found not to be in ALLTEL’s network pursuant to its standard time and material charges. The standard time and material charges will be no more than what ALLTEL charges to its retail customers for the same services. 4.10 ALLTEL will provide Quality Networks City with written escalation procedures for maintenance resolution to be followed if, in QualityNetworks City’s judgment, any individual trouble ticket or tickets are not resolved in a timely manner. The escalation procedures to be provided thereunder shall include names and telephone numbers of ALLTEL management personnel who are responsible for maintenance issues. 4.11 ALLTEL Maintenance of Service Charges, when applicable, will be billed by ALLTEL to QualityNetworks City, and not to QualityNetworks City’s end-user customers. 4.12 Dispatching of ALLTEL technicians to Quality Networks City Customer premises shall be accomplished by ALLTEL pursuant to a request received from QualityNetworks City. 4.13 When an ALLTEL employee visits the premises of a Quality Networks City local customer, the ALLTEL employee will inform the customer or occupant, directly or indirectly, that he or she is there acting on behalf of “their local service provider”. Materials left at the customer premises premises (e.g.e. g., a door hanger notifying the customer of the service visit) must also inform the customer that ALLTEL was on their premises acting on behalf of “their local service provider”. 4.14 If trouble cannot be cleared without access to Quality Networks City local customer’s premises and the customer is not at home, the ALLTEL technician will leave at the customer’s premises a non-non- branded “no access” card requesting the customer to call “their local service provider” for rescheduling of repair. 4.15 ALLTEL reserves the right, but is not required, to contact QualityNetworks City’s customers for any lawful purpose. 4.16 ALLTEL will perform testing (including trouble shooting to isolate any problems) of Resale Services purchased by Quality Networks City in order to identify any new circuit failure performance problems.