Major Faults. System fault for single customer with a work-around – i.e.: degraded system or functional performance. Coverage: 24x7 A broadcast message will be sent by the Party or Parties which will be implementing the corrective measure (Data Pool or the Global Registry) to the other party within 60 minutes of the fault verification and every 4 hours thereafter until resolution is reached.
Major Faults. A fault is categorised as ”major” if the Customer’s solution is interrupted or its quality impaired such that the Cust- omer is cut off from using the service’s most basic functions. ”Major faults” include the following: • The connection is interrupted • It is not possible to call to and from the Customer’s connection (telephony services) • It is not possible to retrieve/send any form of data from the Customer’s connection (internet and data services) • Router failures where all users, applications or services are down.
Major Faults. Deviation from the expected number of major faults Bonus to be paid (EUR) Per Trainset 5 -9 faults less 10 or more faults less
Major Faults. In case more faults are recorded than the expected number of major faults as stated in clause 17.1,either for the Primary Delivery or any subsequent Trainset Option Delivery, NT is entitled to the below amounts: Deviation from the expected number of major faults Amount to be paid (EUR) per Trainset 15-19 extra faults 20-24 extra faults 25-34 extra faults 35-49 extra faults 50 or more extra faults
