Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps services. Using these lists and their own internally generated lists, HMOs will contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Appears in 1 contract
Samples: Contract for Services (Centene Corp)
Member Outreach. HMO must provide an outreach outreach-unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps services. Using these lists and their own internally generated lists, HMOs will contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Appears in 1 contract
Samples: Contract for Services (Centene Corp)
Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps services. Using these lists and their own internally generated lists, HMOs will contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Appears in 1 contract
Samples: Contract for Services (Centene Corp)
Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps THStep services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps services. Using these lists and their own internally generated lists, HMOs will contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Appears in 1 contract
Member Outreach. HMO must provide an outreach unit that works with Members to ensure they receive prompt services and are effectively informed about available THSteps services. Each month HMO must retrieve from the Enrollment Broker BBS a list of Members who are due and overdue THSteps servicesservices from the TexMedCentral HMO Library. Using these lists and their own internally generated lists, HMOs will contact Members and encourage Members who are periodically due or overdue a THSteps service to obtain the service as soon as possible. HMO outreach staff must coordinate with TDH THSteps outreach staff to ensure that Members have access to the Medical Transportation Program, and that any coordination with other agencies is maintained.
Appears in 1 contract