Message Tracking. For 95% of all emails processed, the following will be available for review in the Message Center within 5 minutes of receipt of an email: Detailed SMTP logs; and all emails that are quarantined (including those that failed a content filtering rule, were classified as spam or were infected with a virus). • If more than 5% of email logs or quarantined emails processed in any calendar month are not available for review within 5 minutes when the Customer is using the portal, Customer may be eligible for a Service Credit equal to 1 day for each email log or quarantined email that did not meet this SLA, subject to a maximum credit of 5 days in any 1 month.
Appears in 4 contracts
Samples: Services Agreements, Service Level Agreement, Service Level Agreement
