Monitoring and Measuring Tools and Processes. Riskonnect shall implement measurement and monitoring tools and produce the metrics and reports necessary to measure its performance against any of the Service Levels and shall deliver to County such reports in accordance with the frequency set forth in Schedule A. Upon request in connection with an audit, and at no additional charge to the County, Riskonnect shall provide the County or its designees with information and access to tools and procedures used to produce such metrics.
Monitoring and Measuring Tools and Processes. Contractor shall implement measurement and monitoring tools and produce the metrics and reports necessary to measure its performance against any of the Service Levels and shall deliver to County such reports in accordance with the frequency set forth in Schedule A. Upon request in connection with an audit, and at no additional charge to the County, Contractor shall provide the County or its designees with information and access to tools and procedures used to produce such metrics.
Monitoring and Measuring Tools and Processes. Vendor shall implement automated measurement and monitoring tools and produce the metrics and reports necessary to measure its performance against any of the Service Levels and shall deliver to Client such reports in accordance with the frequency set forth in Schedule 4. Upon request in connection with an audit, and at no additional charge to the Client, Vendor shall provide the Client or its designees with only such information and access to tools to enable Client to produce such metrics which are relevant to the Services, and do not access or contain data pertaining to any other customer of Vendor or its Subcontractors.
Monitoring and Measuring Tools and Processes. Provider shall implement measurement and monitoring tools and produce the metrics and reports necessary to measure its performance against any of the Service Levels and shall deliver to Client such reports in accordance with the frequency set forth in Schedule 4. Upon request in connection with an audit, and at no additional charge to Client, Provider shall provide Client or its designees with information and access to tools and procedures used to produce such metrics.
Monitoring and Measuring Tools and Processes. Vendor shall implement measurement and monitoring tools and produce the metrics and reports necessary to measure its performance against any of the Service Levels and shall deliver to VITA such reports in accordance with the frequency set forth in Schedule 3.12. Upon request in connection with an audit, and at no additional charge to the Commonwealth, Vendor shall provide the Commonwealth or its designees with information and access to tools and procedures used to produce such metrics.
Monitoring and Measuring Tools and Processes. The Contractor shall implement measurement and monitoring tools and produce the metrics and reports necessary to measure its performance against any of the SLRs and shall deliver to the County such reports in accordance with the frequency set forth in Attachment J – Prime Government Solutions Service Level Agreement. Upon request in connection with an audit, and at no additional charge to the County, the Contractor shall provide the County or its designees with information and access to tools and procedures used to produce such metrics. Root Cause Analysis, Predictive Analysis and Resolution:
