Common use of Network Availability Credit Clause in Contracts

Network Availability Credit. If you believe that Rogers has failed to meet the committed Network Availability percentage set out in Table 1, you must contact your Rogers sales representative and apply for credit. Upon Rogers’ verification that the actual Network Availability in the specific month was less than the committed Network Availability for reasons other than Acceptable Downtime, Rogers will issue a Service Credit as specified in Table 1. TABLE 1: Network Availability SLA Committed Network Availability Service Credit Greater than or equal to 99.99% 10% of the monthly recurring charges for the affected Operator Connect SIP Session(s).

Network Availability Credit. If you believe that Rogers has failed to meet the committed Network Availability percentage set out in Table 14, you must contact your Rogers sales representative and apply for a credit. Upon Rogers’ verification that the actual Network Availability in the specific month was less than the committed Network Availability for reasons other than Acceptable Downtime, Rogers will issue a Service Credit as specified in Table 14. TABLE 14: Network Availability SLA Committed Network Availability Service Credit Greater than or equal to 99.99% 10% of the monthly recurring SIP Services charges for the affected Operator Connect SIP Session(s).

Network Availability Credit. If you believe that Rogers has failed to meet the committed Network Availability percentage set out in Table 14, you must contact your Rogers sales representative and apply for credit. Upon Rogers’ verification that the actual Network Availability in the specific month was less than the committed Network Availability for reasons other than Acceptable Downtime, Rogers will issue a Service Credit as specified in Table 14. TABLE 14: Network Availability SLA Committed Network Availability Service Credit Greater than or equal to 99.99% 10% of the monthly recurring SIP Trunking Services charges for the affected Operator Connect SIP Session(s).