Network Management Operations, Staffing and Dispatch Sample Clauses

Network Management Operations, Staffing and Dispatch. 1.1 PathNet will operate a network monitoring center that will be staffed 24 hours a day, 7 days a week to handle all problem and trouble reports and to monitor the system. Both alarm and performance information shall be monitored and logged. In many cases, equipment degradation can be detected and corrected before causing any operational problems for customer circuits. Under most circumstances, system problems or degradation will be noted and corrective action started before Texaco or the customer calls with problems. 1.2 PathNet's network monitoring system will collect performance data (errored seconds, severely errored seconds, frame loss, failed seconds, etc.) consistent with the manufacturer's specifications and issue periodic reports. Corrective action is required any time system performance degrades to or below maintenance limits described in Schedule O. 1.3 PathNet's network monitoring personnel will also coordinate corrective maintenance efforts by PathNet's field personnel. In the event of a system outage, PathNet shall dispatch personnel as soon as practical, with the proper tools and spare equipment, to restore service. PathNet will supply all resources within its control to support service restoration. The maintenance contractor's field technicians and supervisors will correct system problems with PathNet's technical support if required. 1.4 In the event of system jeopardy. PathNet shall dispatch field personnel as soon as the problem is diagnosed. System jeopardy is defined as any failure that could result in an Outage of a DS-l. Examples are any failure in a radio that caused traffic to be switched to the protection radio channel, any failure in the protection radio channel that makes it unavailable for traffic, failure of any 1 x N protected modules in radio or multiplex equipment. 1.5 For other problems or failures that do not place the system in jeopardy, PathNet will notify Texaco field personnel as defined in this schedule.
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