NOC Capabilities Sample Clauses

NOC Capabilities. As part of Supplier’s description of the primary NOC’s capabilities, please provide the following information:  The geographic location of the proposed NOC/NOCs.  The approximate number of NOC technical staff that are on-duty during normal business hours and those that are on-duty during evenings and weekends. Specify whether any of the NOC staff are dedicated to a particular account or, if shared, the percentage shared across accounts.  Describe whether the NOC will be supporting Level 2 through Level 3 trouble tickets, or whether the trouble ticket will be routed to other Supplier NOC locations if escalation is required. If trouble tickets are routed to other NOCs, describe where these other NOCs are located and the escalation procedures.
Sample 1
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NOC Capabilities. Yes CenturyLink maintains force to load models that align the number of staff to the workload. The force to load models are based on a number of factors; including the number of customer-facing ports, to determine the appropriate number of Staff at given days of the week and hours of the day. The IP NOC is based in Minneapolis, MN and Wake Forest, NC. The NROC (Network Repair Operations Center) is based in Littleton, CO and provides Support for voice (traditional and VoIP), broadband and narrowband private line services. Both NOC’s support through Level 3 tickets and are supported by a LEC (local exchange carrier) Management team that is based in Arlington, VA and Littleton, CO. They are also supported by a Core Network group that is based in Minneapolis, MN and Arlington VA. The NOC does collaborate with these groups and engage specialized service assurance support frequently. Systems are integrated and allow trouble tickets to be shared and/or integrated in a way that provides a full view to repair activities, even if the repair is in another organization.
Sample 1

Related to NOC Capabilities

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