Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement entered into between the Parties.
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Samples: Agreement for Instrument Manager™ (Subscription) Maintenance and Support Services, Maintenance and Support Services Agreement, General Terms and Conditions
Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services M&S outside of Support Hours may purchase Professional Services services for “‘Custom Support Services”’. Custom Support Services Such support must be scheduled and are is subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement SOW entered into between the Partiesparties.
Appears in 2 contracts
Samples: General Terms and Conditions, General Terms and Conditions
Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services hours for “‘Custom Support Services”’. Custom Support Services Such support must be scheduled and are is subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement Professional Services agreement entered into between the Parties.
Appears in 1 contract
Samples: Subscription Services Agreement
Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “‘Custom Support Services”’. Custom Customer Support Services must be scheduled and are is subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement entered into between the Parties.
Appears in 1 contract
Samples: Master Agreement
Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement separate statement of work entered into between the Parties.
Appears in 1 contract
Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency Maintenance and Support Services outside of Support Hours may purchase Professional Services for “Custom Support Services”. Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement Professional Services agreement entered into between the Parties.
Appears in 1 contract