Common use of Non-Emergency Support After Hours Clause in Contracts

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency M&S outside of Support Hours may purchase services for ‘Custom Support Services’. Such support must be scheduled and is subject to DI’s resource availability and shall be provided subject to a separate, SOW entered into between the parties.

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency M&S Maintenance and Support Services outside of Support Hours may purchase services Professional Services hours for ‘Custom Support Services’. Such support must be scheduled and is subject to DI’s resource availability and shall be provided subject to a separate, SOW Professional Services agreement entered into between the partiesParties.

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency M&S Maintenance and Support Services outside of Support Hours may purchase services Professional Services for ‘“Custom Support Services’”. Such support Custom Support Services must be scheduled and is are subject to DI’s resource availability and shall be provided subject to a separate, SOW PS Agreement entered into between the partiesParties.

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency M&S Maintenance and Support Services outside of Support Hours may purchase services for ‘“Custom Support Services’”. Such support Custom Support Services must be scheduled and is are subject to DI’s resource availability and shall be provided subject to a separate, SOW separate statement of work entered into between the partiesParties.

Non-Emergency Support After Hours. Customers requesting that DI provide non-Emergency M&S Maintenance and Support Services outside of Support Hours may purchase services Professional Services for ‘Custom Support Services’. Such support Customer Support Services must be scheduled and is subject to DI’s resource availability and shall be provided subject to a separate, SOW PS Agreement entered into between the partiesParties.