OBTAINING SUPPORT. A Customer requesting that DI provide Maintenance and Support Services for the Software shall contact DI during the times and in the manner set forth in the Exhibit, attached to this Schedule by reference, for the specific Software license type (e.g. On-Premises or Cloud-Based Solution). Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error.
OBTAINING SUPPORT. To receive Support, you must provide Red Hat with sufficient information to validate your entitlement to the relevant Support. Certain Support is provided only during Red Hat’s local standard business hours. You may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described at xxxxx://xxxxxx.xxxxxx.xxx/support/offerings/production/contacts based on the number of Standard and Premium Software Subscriptions you have purchased (other than for Academic Edition Customers with Campus Wide Subscriptions which are based on the number of FTEs).
OBTAINING SUPPORT. A Customer requesting that DI provide M&S for the Software shall contact DI during the times and in the manner set forth below. While M&S is Active (“Active” being defined as M&S being valid and in effect and Customer having paid the applicable M&S Fees due) DI shall provide M&S to Customer and Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error.
OBTAINING SUPPORT. To receive Support, you must provide Red Hat with sufficient information to validate your entitlement to the relevant Support. Certain Support is provided only during Red Hat’s local standard business hours. You may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described at xxxxx://xxxxxx.xxxxxx.xxx/support/offerings/production/conta cts . (e) Erhalt von Support. Wenn Sie Support wünschen, müssen Sie Red Hat genügend Informationen zur Verfügung stellen, um Ihren Anspruch auf den jeweiligen Support zu verifizieren. Bestimmte Arten von Support erfolgen nur während der normalen örtlichen Geschäftszeiten von Red Hat. Sie können Red Hat über die von Ihnen benannten Support-Ansprechpartner kontaktieren. Sie können maximal die Anzahl von Ansprechpartnern benennen, die auf xxxxx://xxxxxx.xxxxxx.xxx/support/offerings/production/contacts beschrieben ist.
OBTAINING SUPPORT. A Customer requesting that DI provide Maintenance and Support Services for the Software shall contact DI during the times and in the manner set forth below. DI shall provide Maintenance and Support Services to Customer and Customer shall provide DI with (a) an accurate description of the Software Error; (b) the steps necessary to reproduce the Software Error; (c) if required, the data being processed at the time of the Software Error and associated log files; and (d) the severity of the Software Error, including the circumstances that lead to the Software Error. Region Support Hours Technical Support Contact North America 9:00 am – 5:00 pm EST/EDT Monday – Friday My DI, My Community* xxxxxxxxxxxx-xxxxxxx@xxxxxxxxxxxxxxx.xxx +0 000 000 0000 Note(s): * My DI, My Community may be accessed via xxxxxxx.xxxxxxxxxxxxxxx.xxx.
