Non-Scheduled Interpreter Requests. For any emergency situation that is not a scheduled appointment, DCF Personnel shall make an interpreter available as soon as possible, but in no case later than two (2) hours from the time the Customer, Companion or DCF Personnel requests an interpreter, whichever is earlier. If the situation is not an emergency, DCF Personnel shall offer to schedule an appointment (and provide an interpreter where necessary for effective communication) as convenient to the Customer or Companion, at least by the next business day.
