Notification of Possible Nonconformity. Upon receiving notification of a problem with the Covered Equipment (defined in Section 7) or Licensed Software (defined in Section 7), either through remote monitoring, a telephone call or e-mail from Company or another reporting method SONIFI makes available to Company, SONIFI will begin diagnosis of the cause of the problem as soon as reasonably possible, taking into consideration the availability of service personnel and the existence of a Force Majeure Event. When possible, the diagnosis and/or repair will be completed by the TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide the Company’s designated employee or representative with the information necessary to resolve the problem.
Notification of Possible Nonconformity. Upon receiving notification of a problem with the Headend Equipment, the In-Room Equipment or Licensed Software, either through remote monitoring or a telephone call or e- mail from Company or another reporting method SONIFI makes available to Company, SONIFI will begin diagnosis of the cause of the problem as soon a reasonably possible, taking into consideration the availability of service personnel and/or the existence of a Force Majeure Event. When possible, the diagnosis, Update and/or repair will be completed by TAC without SONIFI service personnel being dispatched to the Premises. Additionally, SONIFI, if technically feasible and commercially reasonable to do so, will provide Company’s designated employee or representative with the information necessary to resolve the problem. In no event shall SONIFI be required to dispatch service personnel to the Premises for a problem not the result of a failure of or defect in Headend Equipment, In-Room Equipment or Licensed Software, regardless of whether such problem is discovered or reported during or after the Limited Warranty Period.
