Common use of Objectives of Service Level Agreements Clause in Contracts

Objectives of Service Level Agreements. ● To create an environment which is conducive to a cooperative relationship between CUSTOMER and DISTRIBUTOR to ensure the effective support for ZEVENET SL. ● To document the responsibilities of all parties taking part in the agreement. ● To ensure that CUSTOMER achieves the provision of a high quality of service. ● To define the commencement of the agreement, its initial term and the provision for reviews. ● To define in detail the service to be delivered by DISTRIBUTOR and the level of service which can be expected by CUSTOMER, thereby reducing the risk of misunderstandings. ● To institute a formal system of objective service level monitoring ensuring that reviews of the agreement are based on factual data. ● To provide a common understanding of service requirements/capabilities and of the principles involved in the measurement of service levels. ● To provide for all parties to the Service Level Agreement a single, easily referenced document which caters for all objectives as listed above.