Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of a discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service feedback reports will be provided by the CUSTOMER to the DISTRIBUTOR via email to xxxxx@xxxxxxx.xxx or ZVNCentral Support Portal.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service level monitoring will be performed by CUSTOMER. Reports will be produced as and when required and forwarded to the DISTRIBUTOR contact. Service level monitoring and reporting is performed on response time for faults, as specified in the following sections of this agreement.
Service Level Monitoring. In the event of a discrepancy between actual and targeted service levels, both the client and Dynamic are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service level monitoring is performed by Dynamic. Upon request from the client, service level monitoring can be provided to the client on a monthly report. This report can include the following information: Overview of server hardware performance including RAM and CPU utilisation. Uptime monitoring results including any specific outages. Average page load times and slow query logs (this will be available in the future). Additional service level monitoring covering the response times of support requests can be produced on a quarterly basis. At any time the client can access the history of their support tickets via the Dynamic Helpdesk System. Please see Sections 2, 3 and 4 for more information on service levels and support processes.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information on the service provided can be made available to customers and support areas. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by ITMS. Service level monitoring will be performed by ITMS on a daily basis and reports produced and reviewed on a monthly basis. Service level monitoring and reporting is performed on response times to incidents, as specified in Section 3.5 of this agreement.
Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information on the service provided can be made available to customers and support areas. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by ITMS. Service level monitoring will be performed by ITMSon a daily basis and reports produced and reviewed on a monthly basis. Quarterly reports will be produced and forwarded to the IT Governance Committee for monitoring Service level monitoring and reporting is performed on response times to incidents, as specified in Section 3.5 of this agreement.
Service Level Monitoring. 19.4.1 The Concessionaire shall implement within two (2) months of the Commencement Date and maintain at all times thereafter a system of continuous monitoring of the Airport Services either through the use of an internet platform to receive comments from users (which shall be accessible to the Contracting Authority at all times) or by another method or methods (in each case as reasonably required by the Contracting Authority). The Contracting Authority shall be entitled at any time to review the results of such monitoring.
Service Level Monitoring. 3.4.1 The Supplier will continue to use the SDMP and JPMT BSC, as explained in Para 3.2.1.20 above, as the means by which it will monitor the level of services provided to the Customer against the outputs detailed within this SLA and its Annexes. As part of the SDMP the 3 Customer Foci will be able to select a small number of service level outputs to be monitored each month and these will be in addition to those selected by the Supplier.
3.4.2 The SDR will show whether KT service levels and other selected service levels are being achieved. It will also provide the customer with visibility of any service level failures that may have occurred during the reported month and have been reported through the Suppliers own formal Service Level Failure Reporting system. The SDR will include details of the corrective action taken.
3.4.3 The Customer Focus will report to the Supplier any user dissatisfaction of which they are made aware. Whenever possible, the Customer and Supplier will jointly investigate whether these complaints have any foundation and where justified, instigate remedial measures, such as a change proposal to improve the service. However, it may not always be appropriate and practicable for the Customer to be involved in such investigations. In such cases, the Customer will be kept informed of the outcome. The Customer will not be liable for charges for rectification of failures to an existing service.
3.4.4 In addition to the information provided to the Customer through the SDMP post visit report and the SDR, or other such reports, the Supplier will notify the Customer of any service delivery issues that it becomes aware of and which are likely to have an impact on the users of the service.
Service Level Monitoring. 4.1 Service level monitoring of the Services to be provided by SYNERGIZENOW under the Service Schedule will be performed by SYNERGIZENOW.
4.2 Service level monitoring and reporting is performed on response times for faults, as specified in Section 10 of this SLA.
4.3 Actual levels of Service provided by SYNERGIZENOW under the Service Schedule are to be compared by both SYNERGIZENOW and Customer with agreed target levels on a regular basis. In the event of a discrepancy between actual and targeted service levels, both SYNERGIZENOW and Customer shall cooperate in good faith to identify and resolve the reason(s) for any discrepancies in close co-operation.
Service Level Monitoring. Containing the percentage of attainment of the service objectives established in the corresponding Service Level Agreements, the list of incidents from the prior period, communication of general maintenance actions for the period. The documentation that the Vendor must prepare shall be: • The Report on the Level of Service attained, which shall specify the values attained since the last meeting for the indicators specified in the Service Level Agreement. • The Calendar of Production Changes, which shall specify all changes to components that affect the service that will take place during the period until the next meeting. • The Incident Management Report, which will provide information regarding incidents that have occurred since the last meeting and that affect the service covered by this document. The definitive reporting forms shall be obtained after an interim 3-month period during which they shall be customized to the requirements of the Service.
Service Level Monitoring. The BFO will monitor the performance of ALLIANZ PARTNERS against the Service Levels. The performance will be reviewed and discussed on a quarterly basis following the start of the insurance year in a format to be agreed between both parties.
