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Common use of Obtaining Warranty Service Clause in Contracts

Obtaining Warranty Service. Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions: 1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use the contact information on the Warranty Card to verify that your location is covered by On-Site service. In areas where On-Site service is not available, Acer offers Carry-In service or Fetch-Repair & Return. 2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service Providers and the Acer Authorized Service Centers in your country. 3. Before contacting Acer, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions. 4. Please call the Acer technical support number on your Warranty Card for the country you are located in. Acer will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.), Acer will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Xxxx will then issue you a Repair Authorization Number (“Case ID Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis. 5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer or Acer-authorized technician will be dispatched for repair. Acer may require you to use Fetch-Repair & Return or Carry-in service, if the Acer or Acer-authorized technician in his or her reasonable discretion determines that your site is not reasonably accessible or safe for the warranty repairs to be carried out. 6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, is performed at Acer Authorized Service Centers. If you chose this service option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair service is completed. 7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, Acer will collect and return your product located within 80 Km radius of a main centre, to an Acer Authorized Service Provider as identified by Acer personnel at the time the Case ID Number is issued. If you are opting for Fetch-Repair & Return service, you will be informed by Acer personnel on when the courier will collect your system. Acer will return the repaired Product at Acer’s cost within a 80 Km radius of a main centre. If you do not use the freight forwarding services made available to by Acer, you will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into an authorized repair centre. 8. If available, you should use the original shipping and packing materials and include a description of the symptoms giving rise to your warranty claims. The Case ID Number must be placed on the exterior shipping container. If the original packing material is not available you need to provide packaging that will protect the unit during shipment. Acer will not accept any liability for damages during shipment. 9. You must provide Acer with proof of place and date of purchase. (i.e., you must include a copy of the original sales receipt shipped with the Product).

Appears in 4 contracts

Samples: Limited Product Warranty, Limited Product Warranty, Limited Product Warranty

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Obtaining Warranty Service. Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions: 1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use the contact information on the Warranty Card to verify that your location is covered by On-Site service. In areas where On-Site service is not available, Acer offers Carry-In service or Fetch-Repair & Return. 2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service Providers and the Acer Authorized Service Centers in your country. 3. Before contacting Acer, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions. 4. Please call the Acer technical support number on your Warranty Card for the country you are located in. Acer will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.), Acer will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Xxxx Acer will then issue you a Repair Authorization Number (“Case ID Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis. 5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer or Acer-authorized technician will be dispatched for repair. Acer may require you to use Fetch-Repair & Return or Carry-in service, if the Acer or Acer-authorized technician in his or her reasonable discretion determines that your site is not reasonably accessible or safe for the warranty repairs to be carried out. 6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, is performed at Acer Authorized Service Centers. If you chose this service option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair service is completed. 7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, Acer will collect and return your product located within 80 Km radius of a main centre, to an Acer Authorized Service Provider as identified by Acer personnel at the time the Case ID Number is issued. If you are opting for Fetch-Repair & Return service, you will be informed by Acer personnel on when the courier will collect your system. Acer will return the repaired Product at Acer’s cost within a 80 Km radius of a main centre. If you do not use the freight forwarding services made available to by Acer, you will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into an authorized repair centre. 8. If available, you should use the original shipping and packing materials and include a description of the symptoms giving rise to your warranty claims. The Case ID Number must be placed on the exterior shipping container. If the original packing material is not available you need to provide packaging that will protect the unit during shipment. Acer will not accept any liability for damages during shipment. 9. You must provide Acer with proof of place and date of purchase. (i.e., you must include a copy of the original sales receipt shipped with the Product).

Appears in 4 contracts

Samples: Limited Product Warranty, Limited Product Warranty, Limited Product Warranty

Obtaining Warranty Service. Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions: 1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use the contact information on the Warranty Card to verify that your location is covered by On-Site service. In areas where On-Site service is not available, Acer offers Carry-In service or Fetch-Repair & Return. 2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service Providers and the Acer Authorized Service Centers in your country. 3. Before contacting Acer, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions. 4. Please call the Acer technical support number on your Warranty Card for the country you are located in. Acer will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.), Acer will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Xxxx Acer will then issue you a Repair Authorization Number (“Case ID Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis. 5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer or Acer-authorized technician will be dispatched for repair. Acer may require you to use Fetch-Repair & Return or Carry-in service, if the Acer or Acer-authorized technician in his or her reasonable discretion determines that your site is not reasonably accessible or safe for the warranty repairs to be carried out. 6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, is performed at Acer Authorized Service Centers. If you chose this service option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair service is completed. 7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, Acer will collect and return your product located within 80 Km radius of a main centre, to an Acer Authorized Service Provider as identified by Acer personnel at the time the Case ID Number is issued. If you are opting for Fetch-Repair & Return service, you will be informed by Acer personnel on when the courier will collect your system. Acer will return the repaired Product at Acer’s cost within a 80 Km radius of a main centre. If you do not use the freight forwarding services made available to by Acer, you will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into an authorized repair centre. 8. If available, you should use the original shipping and packing materials and include a description of the symptoms giving rise to your warranty claims. The Case ID Number must be placed on the exterior shipping container. Client must ensure that the unit is packed in protective packaging. If the original packing material is not available you need to provide packaging that will protect the unit during shipment. Acer will not accept any liability for damages during shipment. 9. You must provide Acer with proof of place and date of purchase. (i.e., you must include a copy of the original sales receipt shipped with the Product).

Appears in 2 contracts

Samples: Limited Product Warranty, Limited Product Warranty

Obtaining Warranty Service. Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions: 1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use the contact information on the Warranty Card to verify that your location is covered by On-Site service. In areas where On-Site service is not available, Acer AOPEN offers Carry-In service or Fetch-Repair & Return. 2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service Providers and the Acer AOPEN Authorized Service Centers in your country. 3. Before contacting AcerAOPEN, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions. 4. Please call the Acer AOPEN technical support number on your Warranty Card for the country you are located in. Acer AOPEN will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer AOPEN determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.), Acer will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Xxxx will then issue you a Repair Authorization Number (“Case ID Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis. 5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer or Acer-authorized technician will be dispatched for repair. Acer may require you to use Fetch-Repair & Return or Carry-in service, if the Acer or Acer-authorized technician in his or her reasonable discretion determines that your site is not reasonably accessible or safe for the warranty repairs to be carried out. 6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, is performed at Acer Authorized Service Centers. If you chose this service option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair service is completed. 7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, Acer will collect and return your product located within 80 Km radius of a main centre, to an Acer Authorized Service Provider as identified by Acer personnel at the time the Case ID Number is issued. If you are opting for Fetch-Repair & Return service, you will be informed by Acer personnel on when the courier will collect your system. Acer will return the repaired Product at Acer’s cost within a 80 Km radius of a main centre. If you do not use the freight forwarding services made available to by Acer, you will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into an authorized repair centre. 8. If available, you should use the original shipping and packing materials and include a description of the symptoms giving rise to your warranty claims. The Case ID Number must be placed on the exterior shipping container. If the original packing material is not available you need to provide packaging that will protect the unit during shipment. Acer will not accept any liability for damages during shipment. 9. You must provide Acer with proof of place and date of purchase. (i.e., you must include a copy of the original sales receipt shipped with the Product).,

Appears in 1 contract

Samples: Limited Product Warranty

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Obtaining Warranty Service. Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Fetch-Repair & Return warranty service with respect to your Product as determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions: 1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the warranty period specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use the contact information on the Warranty Card to verify that your location is covered by On-Site service. In areas where On-Site service is not available, Acer AOPEN offers Carry-In service or Fetch-Repair & Return. 2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service Providers and the Acer AOPEN Authorized Service Centers in your country. 3. Before contacting AcerAOPEN, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions. 4. Please call the Acer AOPEN technical support number on your Warranty Card for the country you are located in. Acer AOPEN will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer AOPEN determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.), Acer AOPEN will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Xxxx AOPEN will then issue you a Repair Authorization Number (“Case ID Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis. 5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer AOPEN or AcerAOPEN-authorized technician will be dispatched for repair. Acer AOPEN may require you to use Fetch-Fetch- Repair & Return or Carry-in service, if the Acer AOPEN or AcerAOPEN-authorized technician in his or her reasonable discretion determines that your site is not reasonably accessible or safe for the warranty repairs to be carried out. 6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, is performed at Acer AOPEN Authorized Service Centers. If you chose this service option, the Product will be held for pick - up by you at the Acer AOPEN Authorized Service Centers after the repair service is completed. 7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, Acer AOPEN will collect and return your product located within 80 Km radius of a main centre, to an Acer AOPEN Authorized Service Provider as identified by Acer AOPEN personnel at the time the Case ID Number is issued. If you are opting for Fetch-Repair & Return service, you will be informed by Acer AOPEN personnel on when the courier will collect your system. Acer AOPEN will return the repaired Product at AcerAOPEN’s cost within a 80 Km radius of a main centre. If you do not use the freight forwarding services made available to by AcerAOPEN, you will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into an authorized repair centre. 8. If available, you should use the original shipping and packing materials and include a description of the symptoms giving rise to your warranty claims. The Case ID Number must be placed on the exterior shipping container. If the original packing material is not available you need to provide packaging that will protect the unit during shipment. Acer AOPEN will not accept any liability for damages during shipment. 9. You must provide Acer AOPEN with proof of place and date of purchase. (i.e., you must include a copy of the original sales receipt shipped with the Product).

Appears in 1 contract

Samples: Limited Product Warranty

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