Common use of OFFICE HOURS AND TELEPHONE AVAILABILITY Clause in Contracts

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (b) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (c) Comcast will not be required to perform surveys to measure compliance with the telephone answering standards above unless a historical record of Complaints indicates a clear failure to comply. If the Township determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a), that there is a clear failure to comply with the telephone answering requirements above, the Township shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months and report to the Township the results of such monthly average measurements.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (b) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (c) Comcast will not be required to perform surveys to measure compliance with the telephone answering standards above unless a historical record of Complaints indicates a clear failure to comply. If the Township Borough determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a), that there is a clear failure to comply with the telephone answering requirements above, the Township Borough shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months and report to the Township Borough the results of such monthly average measurements.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) In accordance with applicable law, Comcast customer service centers will shall be conveniently located and open at least during Normal Business Hours. Comcast shall maintain options for equipment return and exchange, as well as xxxx payment, within the County for the term of this Franchise. (b) Comcast shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (bc) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the timetime under Normal Operating Conditions, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (cd) Comcast will shall not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards requirements above unless a historical record of written Complaints indicates a clear failure to comply. If the Township County determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a)Comcast, that there is a clear failure to comply with the telephone answering requirements above, the Township County shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months ninety (90) days and report to the Township the results of such monthly average measurementsCounty with its results.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast Service Electric shall maintain a business office that is conveniently located and shall be open during Normal Business Hours. (b) Service Electric shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber customer telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (bc) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber customer representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber customer shall receive a busy signal less than three percent (3%) percent of the time. (cd) Comcast will not If an historical record of Complaints indicates a clear failure to comply, Service Electric may be required to perform surveys to measure compliance with the telephone answering standards above unless a historical record of Complaints indicates a clear failure to complyrequirements above. If the Township determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast Service Electric in accordance with Sections 4.5 and/or 5.7(a5.8(a), that there is a clear failure to comply with the telephone answering requirements above, the Township shall notify Comcast Service Electric in writing that it must measure its compliance with these requirements for the next three months ninety (90) days and report to the Township the results of such monthly average measurementswith its results.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll toll-free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (b) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representativetime, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (c) Comcast will not be required to perform surveys to measure compliance with the telephone answering standards above unless a If an historical record of Complaints indicates a clear failure to comply, Comcast may be required to measure compliance with the telephone answering requirements above. If the Township County determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a), that there is a clear failure to comply with the telephone answering requirements above, the Township County shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months ninety (90) days and report to the Township County with its results. (d) Comcast shall maintain options for xxxx payment and equipment return conveniently located to the results of such monthly average measurementsCounty. Comcast shall not be required to maintain an office location in the County.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast Mediacom shall maintain a business office that is located within twenty (20) miles from the Cable System serving the Town and shall be open during Normal Business Hours as listed on Subscribers' bills. Mediacom shall provide and maintain a local or toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber customer telephone inquiries during Normal Business Hours, including scheduling service calls or arranging for pick up of equipment. If, in the sole discretion of Mediacom, a customer inquiry requires the attention of a supervisor or above, Mediacom shall use best efforts to contact the customer as promptly as possible though in no instance shall such time period exceed three (3) business days. If after this initial contact Mediacom determines that more time is needed to resolve the issue, the customer will be informed of such need. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (b) Under Normal Operating Conditions and during Normal Xxxxx' Business Hours, telephone answering time by a Subscriber customer representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under The term "Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time" is defined in Section 14 "Definitions. (c) Comcast will not be required to perform surveys to measure compliance with the telephone answering standards above unless a historical record of Complaints indicates a clear failure to comply. If the Township determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a), that there is a clear failure to comply with the telephone answering requirements above, the Township shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months and report to the Township the results of such monthly average measurements."

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast shall provide and maintain a toll toll-free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (b) Under Normal Operating Conditions and during Normal Business Hours:, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (c) Comcast will shall not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards requirements above unless a historical record of written Complaints indicates a clear failure to comply. If the Township Town determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a)Comcast, that there is a clear failure to comply with the telephone answering requirements above, the Township Town shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months ninety (90) days and report to the Township the results of such monthly average measurementsTown with its results.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) Comcast Grantee shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (b) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (c) Comcast Grantee will not be required to perform surveys to measure compliance with the telephone answering standards above unless a historical record of Complaints indicates a clear failure to comply. If the Township determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast Grantee in accordance with Sections 4.5 and/or 5.7(a), that there is a clear failure to comply with the telephone answering requirements above, the Township shall notify Comcast Grantee in writing that it must measure its compliance with these requirements for the next three months and report to the Township the results of such monthly average measurements.

OFFICE HOURS AND TELEPHONE AVAILABILITY. (a) In accordance with applicable law, Comcast customer service centers will shall be conveniently located and open at least during Normal Business Hours. Comcast shall maintain options for equipment return and exchange, as well as bill payment, within the County for the term of this Franchise. (b) Comcast shall provide and maintain a toll free telephone access line that will be available to Subscribers twenty-four (24) hours a day, seven (7) days a week. Trained representatives shall respond to Subscriber telephone inquiries during Normal Business Hours. After Normal Business Hours, the access line may be answered by a service or an automated response system. Inquiries received after Normal Business Hours must be responded to by a trained company representative on the next business day. (bc) Under Normal Operating Conditions and during Normal Business Hours, telephone answering time by a Subscriber representative, including wait time, shall not exceed thirty (30) seconds after when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the timetime under Normal Operating Conditions, measured on a quarterly basis. Under Normal Operating Conditions, the Subscriber shall receive a busy signal less than three percent (3%) of the time. (cd) Comcast will shall not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards requirements above unless a historical record of written Complaints indicates a clear failure to comply. If the Township County determines, after receiving Complaints itself and/or receiving a record of Complaints made to Comcast in accordance with Sections 4.5 and/or 5.7(a)Comcast, that there is a clear failure to comply with the telephone answering requirements above, the Township County shall notify Comcast in writing that it must measure its compliance with these requirements for the next three months ninety (90) days and report to the Township the results of such monthly average measurementsCounty with its results.