OPERATIONAL COORDINATION. MCI will be responsible for all aspects of routing Customer Service Calls to RMH’s Centers. For customer service, MCI will provide to RMH schedules for staffing requirements by Work Hour, with the staffing requirements to be modified as necessary by MCI. For telemarketing service, MCI will provide staffing requirements on a Cycle basis, with the staffing requirements to be modified as necessary by MCI.
Appears in 2 contracts
Samples: Call Center Services Agreement, Call Center Services Agreement (RMH Teleservices Inc)
OPERATIONAL COORDINATION. MCI will be responsible for all aspects ------------------------- of routing Customer Service Calls to RMH’s 's Centers. For customer service, MCI will provide to RMH schedules for staffing requirements by Work Hour, with the staffing requirements to be modified as necessary by MCI. For telemarketing service, MCI will provide staffing requirements on a Cycle basis, with the staffing requirements to be modified as necessary by MCI.
Appears in 2 contracts
Samples: Call Center Services Agreement (RMH Teleservices Inc), Call Center Services Agreement (RMH Teleservices Inc)