Operational Metrics. The Seller and the State shall reach agreement on operational metrics and document said metrics in the Service Level Agreement. Examples include but are not limited to: a) Advance notice and change control for major upgrades and system changes b) System availability/uptime guarantee/agreed-upon maintenance downtime c) Recovery Time Objective/Recovery Point Objective d) Security Vulnerability Scanning
Appears in 6 contracts
Samples: Express Products List Purchase Agreement, Express Products List Purchase Agreement, Express Products List Purchase Agreement
