Operational procedures and guidelines. 3.1. Any member of staff may log faults and requests via the online helpdesk. All requests logged on the online helpdesk are processed according to the response criteria in section 4.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Operational procedures and guidelines. 3.1. Any member of staff may log faults and requests via the online helpdesk. All requests logged on the online helpdesk are processed according to the response criteria in section 4.
Appears in 3 contracts
Samples: Level Agreement, Service Level Agreement, www.simplicit.org.uk
