Common use of Outage Time Clause in Contracts

Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port is unable to transmit traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by: (A) Failure of any component not included in the subsection 2.2 above (B) Failure of Customer-provided local access facilities used to access the Network (C) Scheduled maintenance from 12:00 a.m. (midnight) – 6:00 a.m., local time at site (D) Failure of any components beyond the Network side of a network-to-network interface (“NNI”) (E) Failure of any components EPB Fiber Optics cannot correct because Customer fails to respond to requests for access to customer’s facilities or are otherwise inaccessible (F) Troubles resolved as “No Trouble Found” (G) Force majeure events under the Agreement (H) Customer’s negligence or willful misconduct or the negligence or willful misconduct of others using services under the Agreement; or (I) Lateral Exchange Network Service.

Outage Time. Excluding Outages outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port port is unable to transmit traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 sixty (60) seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by: (A) a. Failure of any component not included in the subsection 2.2 above3.3; (B) b. Failure of Customer-provided local access facilities used to access the Vendor Network; (C) c. Scheduled maintenance from 12:00 a.m. (midnight) – 6:00 a.m., until 6:00 a. m. local time at on site; (D) d. Failure of any components beyond the Network network side of a network-to-network interface (“NNI”); (E) e. Failure of any components EPB Fiber Optics cannot correct because Customer fails to respond to requests for access to customer’s facilities or are otherwise inaccessible; (F) f. Troubles resolved as “No Trouble Found” (G) g. Force majeure events under the Agreement; or (H) h. Customer’s negligence or willful misconduct or the negligence or willful misconduct of others using services under the Agreement; or (I) Lateral Exchange Network Service.

Outage Time. Excluding Outages outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port port is unable to transmit traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 sixty (60) seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by: (A) Failure of any component not included in the subsection 2.2 3.3 above; (B) Failure of Customer-provided local access facilities used to access the Vendor Network; (C) Scheduled maintenance from 12:00 a.m. (midnight) – until 6:00 a.m., a.m. local time at on site; (D) Failure of any components beyond the Network network side of a network-to-to- network interface (“NNI”); (E) Failure of any components EPB Fiber Optics cannot correct because Customer fails to respond to requests for access to customer’s facilities or are otherwise inaccessible; (F) Troubles resolved as “No Trouble Found” (G) Force majeure events under the Agreement; or (H) Customer’s negligence or willful misconduct or the negligence or willful misconduct of others using services under the Agreement; or (I) Lateral Exchange Network Service.

Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port is unable to transmit or receive IP traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by: (A) Failure of any component not included in the subsection 2.2 above (B) Failure of Customer-provided local access facilities used to access the IP Network (C) Scheduled maintenance from 12:00 a.m. (midnight) – 6:00 a.m., local time at site (D) Failure of any components beyond the Network IP side of a network-to-network interface (“NNI”) (E) Failure of any components EPB Fiber Optics cannot correct because Customer fails to respond to requests for access to or customer’s facilities or are otherwise inaccessible (F) Troubles resolved as “No Trouble Found” (G) Force majeure events under the Agreement (H) Customer’s negligence or willful misconduct or the negligence or willful misconduct of others using services under the Agreement; or (I) Lateral Exchange Network Service.