Monthly Service Credit Clause Samples
A Monthly Service Credit clause defines the compensation or credit a customer receives if a service provider fails to meet agreed-upon performance standards within a given month. Typically, this clause outlines the specific metrics or service levels that must be maintained, such as uptime or response times, and details the calculation method for credits, often as a percentage of the monthly fee. Its core function is to incentivize consistent service quality and provide a clear remedy for customers when service levels are not met, thereby allocating risk and ensuring accountability.
Monthly Service Credit. Service Credits issued in any month for a Port under this SLA will not exceed the monthly recurring charges for the affected Port.
Monthly Service Credit. The combined cumulative total of all Service Credits issued for a specific calendar month for SIP Services will not exceed the total monthly recurring charges for your affected SIP Services invoiced during such specific calendar month.
Monthly Service Credit. Service Credits issued in any month under any SLA will not exceed Eligible Customer’s total monthly recurring charges for the affected
Monthly Service Credit. The combined cumulative total of all Service Credits issued for a specific calendar month for SIP Voice for Microsoft Teams Services will not exceed the total monthly recurring charges for your affected SIP Voice for Microsoft Teams Services invoiced during such specific calendar month.
Monthly Service Credit. Service Credits issued in any month for a Port under this or any other IP performance guarantee under this Agreement will not exceed 10% of the monthly recurring charges for the affected Port.
Monthly Service Credit. Service Credits issued in any calendar month will not exceed 100% of Customer’s total monthly recurring charges for the affected circuit(s).
Monthly Service Credit. Service Credits issued in any month for an Access Port under this SLA will not exceed the MRC for the affected Access Port.