Overall Responsibilities. The NSSC transitioned a variety of transactional and administrative activities previously performed at each NASA Center and NASA HQ in FM, HR, ES, PR, and ABS. Key concepts of shared services include increasing operational efficiency, reducing the cost of services, enhancing customer experience, and improving overall customer service. The NSSC operates in a manner that provides for transparency and accountability of costs and services. The following sections define the critical NSSC and customer roles and responsibilities required to successfully support this Agency initiative.
Appears in 2 contracts
Overall Responsibilities. The NSSC transitioned a variety of transactional and administrative activities previously performed at each NASA Center and NASA HQ in FM, HR, ESEnterprise Services, PR, and ABS. Key concepts of shared services include increasing operational efficiency, reducing the cost of services, enhancing customer experience, and improving overall customer service. The NSSC operates in a manner that provides for transparency and accountability of costs and services. The following sections define the critical NSSC and customer roles and responsibilities required to successfully support this Agency initiative.
Appears in 1 contract
Samples: Service Level Agreement
Overall Responsibilities. The NSSC has transitioned a variety of transactional and administrative activities previously performed at each NASA Center and NASA HQ in FM, HR, ES, PRIT, and ABSPR. Key concepts of shared services include increasing operational efficiency, reducing the cost of services, enhancing customer experience, and improving overall customer service. The NSSC operates in a manner that provides for transparency and accountability of costs and services. The following sections define the critical NSSC and customer roles and responsibilities required to successfully support this Agency initiative.
Appears in 1 contract
Samples: Service Level Agreement