Periods of Soft Outage. Interruptions for which no Trouble Ticket was opened.
Appears in 5 contracts
Samples: Managed Wan Service Level Agreement (Sla), Managed Wan Service Level Agreement (Sla), Managed Wan Service Level Agreement (Sla)
Periods of Soft Outage. Interruptions for which no Trouble Ticket trouble ticket was opened.
Appears in 2 contracts
Samples: Managed Wan Service Level Agreement, Managed Wan Service Level Agreement
Periods of Soft Outage. Interruptions for which no Trouble trouble ticketTrouble Ticket was opened.
Appears in 1 contract