Common use of Personal Attendance Clause in Contracts

Personal Attendance. Supplier shall determine, in its sole discretion, whether it is necessary for its staff to attend personally at Customer’s premises to perform any of the Support Services. If Customer requests that Supplier staff attend personally at Customer’s premises and Supplier does so attend, Customer shall pay Supplier’s rates set out in the Rate Card for this service. Customer shall provide Supplier with reasonable access to (i) Customer’s premises; and (ii) remote access to the Customer’s IT infrastructure (including access to IT infrastructure provided to the Customer by a third party infrastructure provider, where applicable), in either case to enable the Supplier to perform Support Services.

Personal Attendance. Supplier shall determine, in its sole discretion, whether it is necessary for its staff to attend personally at Customer’s premises to perform any of the Support Services. If Customer requests that Supplier staff attend personally at Customer’s premises and Supplier does so attend, Customer shall pay Supplier’s hourly rates set out in the Rate Card for this service. Customer shall provide Supplier with reasonable access to (i) Customer’s premises; and (ii) remote access to the Customer’s IT infrastructure (including access to IT infrastructure provided to the Customer by a third party infrastructure provider, where applicable), in either case to enable the Supplier to perform Support Services.