Phone. For incident reports with priority level 1 or 2, d.velop also offers telephone support (currently at +00- 0000-0000-0000) within the defined service hours (see below). Incident reports that reach d.velop by phone are transferred to the ticket system, where they are then processed and answered.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Phone. For incident reports with priority level 1 or 2, d.velop also offers telephone support (currently at +00- 0000-0000-0000) within the defined service hours (see below). Incident reports that reach d.velop x.xxxxx by phone are transferred to the ticket system, where they are then processed and answered.
Appears in 1 contract
Samples: Service Level Agreement