Plan Coverage Coverage Basic Services Premium Services Elite Services Help Desk via Email. Portal Support (standard support hours) X X X Email Access via Email/Portal Support (standard support hours) X X X Training (one on one training: maximum 4 hours/month) X Post Implementation Development X ($225/hour) X ($175/hour) X ($150/hour) Telephone support from 8:00 am – 5:00 pm (local time zone) X Telephone support—24/7 dedicated phone line for all hub users. X Travel—if training not provided virtually X (charged at cost) 10 Trusted Partners engaged, trained, on boarded, and supported once contract provided per year. X
Plan Coverage Coverage Basic Services Premium Services Elite Services Help Desk via Email. Portal Support (standard support hours) X X X Email Access via Email/Portal Support (standard support hours) X X X Training (one on one training: maximum 4 hours/month) X Post Implementation Development X ($200/hour) X ($175/hour) X ($150/hour) Telephone support from 8:00 am 5:00 pm (local time zone) X Telephone support 24/7 dedicated phone line for all hub users. X Travel if training not provided virtually X (charged at cost)
