Portal Support Sample Clauses

Portal Support. Portal support services will be available 100% of the time on each workday between 08:00a.m and 5:00p.m. Coverage during other periods will be provided as identified below. Liaison support services with Portal Operations supplied by ITD at the MITC are available 100% of the time each workday. All feedback comments and questions received from the public as well as internal sources will be tracked and forwarded to the appropriate agency contact. Agency Liaisons requesting services for posting content in the HHS/Xxxx.xxx Portal should complete a “Content Submission request form,” attach content and e-mail to HHS WEB Services mailbox at xxxxxxxxxxxxx@xxxxx.xx.xx. Content Submission forms can be found at xxxx://xxxxxxxxx.xxx.xxxx.xxxxx.xx.xx/eohhs/eohhs_web_intranet.htm. All requests must comply with the stated legal statutes and internal policies set forth by Xxxx.xxx and HHS with regard to ADA Compliance and all other relevant content development guidelines. Category Hours Notes Normal Business Day 8:00 AM to 5:00 PM Monday thru Friday. Holiday Coverage None On Call could be utilized if funding exists Off-Hours(Non-business hours, and weekends) Coverage On Call Coverage will be provided only for HHS Statewide emergencies Inclement Weather Coverage 8:00 AM to 5:00 PM Monday thru Friday. Skeleton staffing will be available if possible. The table below identifies specific responsibilities and availability for various services related to the HHS Portal Support. Service ITS Responsibilities Availability Business Responsibilities Standard Portal Service Includes: • Content update availability • Ensures integrity of Info Architecture • Liaise with ITD for Portal availability/performance • Usage statistics furnished on request • Public Feedback referrals Normal Business Hours as described above. Portal availability 24/7 Compliance with HHS & ITD standards.; Timely notice of malfunctions or defects in the environment. Timely removal of broken links, orphan files, or non-compliant content formats Agency Liaison Administration Portal Team availability for: • Answering Questions • Presentations to agency SMEs • Creating Feature Stories Normal Business Hours as described above Agency appoints a Portal Liaison to work with agency content creators and provide single point of contact for Portal Team Consulting and Training Respond to requests for consultations about content creation, information architecture re-design, agency communications strategies Normal Business Hours a...
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Portal Support. In event DynTek ceases to conduct business or is unable to provide ongoing access to the portal due to financial constraints or other factors, CST is hereby granted the perpetual right to receive, use and operate the portal server application and intellectual property rights as necessary for the limited purpose of operating the portal in support of the licenses purchased under the Sale Agreement.
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Portal Support. 13.1 RBWM IT Services must be contacted if support is required or problems arise when using RBWM Portals. Examples include being unable to Login; being unable to use the authentication token; or not being able to access applications on the Portal. Contact Information Information Technology Services Royal Borough of Windsor and Maidenhead Town Hall, St. Ives Road, Maidenhead SL6 1RF Tel. 00000 000000. RESTRICTED RELATED STANDARDS, POLICIES AND PROCEDURES • Supplier and Third-Party IT Acceptable Usage Policy • Reporting security incidents policy. • The Computer Misuse Act 1990. • UK Data Protection Act 2018. • Human Rights Act 1998. • The Freedom of Information Act 2000. • Information Security Management Standard ISO/IEC 27001:2013. • NIST SP800-63.3 standards Document Name Secure Portal Access Agreement Document Author Xxxxx Xxxxxx Document owner Xxxxx Xxxxx Accessibility File location Destruction date How this document was created Version 1 18/10/2010 Xxxxx Xxxxxx Version 2 23/10/2014 Xxxxx Xxxxxx Version 3 25/06/2020 Xxxxx Xxxxxx Circulation restrictions Review date 25/06/2021 RESTRICTED APPENDICES Royal Borough Windsor & Maidenhead Secure Portal Access Agreement Form RESTRICTED SECTION 1 (completed by the RBWM Manager)
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Portal Support. The portal application is supported during normal business hours. System user understands that portal issues occurring outside of normal business hours will be addressed by IT the following business day, during normal business hours.
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Portal Support 
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Related to Portal Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Additional Support Under this Agreement, there shall be: (check one) ☐ - NO ADDITIONAL SUPPORT. Neither Spouse is obligated to pay Additional Support other than the Child Support in this Agreement. ☐ - DEFERRED additional support to the local court or Child Support Services Department in the State of (“Additional Support”).

  • Product Support Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement. Pricing and payment If Customer orders from a Partner, the Partner will set Customer’s pricing and payment terms for that order, and Customer will pay the amount due to the Partner. Pricing and payment terms related to orders placed by Customer directly with Microsoft are set by Microsoft, and Customer will pay the amount due as described in this section.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support During the term of this Addendum, State Street agrees to provide the support services set out in Attachment D to this Addendum.

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