Prioritization. All reported incidents receive a priority number based on the impact and urgency of the service interruption. Impact is determined based on the number of people/departments/buildings that are affected by the interruption or outage. Life-Safety issues are taken into consideration for assessing and assigning priorities. Urgency is based on the acceptable delay to restore the service. Urgency can be critical or high and is determined based on the nature of the service outage. UNM IT may prioritize incoming incident requests as P1 or P2 priority if it meets one or more of the following criteria: Significant number of people affected; The level to which work is impaired for individuals; Academic and Administrative Calendar deadlines; Significant impact on the delivery of instruction; Significant risk to safety, law, rule, or policy compliance.
Appears in 22 contracts
Samples: Department Web Hosting Service Level Agreement, Department Web Hosting Service Level Agreement, Service Level Agreement
Prioritization. All reported incidents receive a priority number based on the impact and urgency of the service interruption. Impact is determined based on the number of people/departments/buildings that are affected by the interruption or outage. Life-Safety issues are taken into consideration for assessing and assigning priorities. Urgency is based on the acceptable delay to restore the service. Urgency can be critical or high and is determined based on the nature of the service outage. UNM IT may prioritize incoming incident requests as P1 or P2 priority if it meets one or more of the following criteria: • Significant number of people affected; • The level to which work is impaired for individuals; • Academic and Administrative Calendar deadlines; • Significant impact on the delivery of instruction; • Significant risk to safety, law, rule, or policy compliance.
Appears in 18 contracts
Samples: Department Web Hosting Service Level Agreement, Service Desk, Network Access Services Service Level Agreement
Prioritization. All reported incidents receive a priority number based on the impact and urgency of the service interruption. Impact is determined based on the number of people/departments/buildings that are affected by the interruption or outage. Life-Safety issues are taken into consideration for assessing and assigning priorities. Urgency is based on the acceptable delay to restore the service. Urgency can be critical or high and is determined based on the nature of the service outage. UNM IT may prioritize incoming incident requests as P1 or P2 priority if it meets one or more of the following criteria: • Significant number of people affected; • The level to which work is impaired for individuals; • Academic and Administrative Calendar deadlines; • Significant impact on the delivery of instruction; • Significant risk to safety, law, rule, or policy compliance.compliance.
Appears in 6 contracts
Samples: Management Services Service Level Agreement, Management Services Service Level Agreement, Loboalerts Emergency
Prioritization. All reported incidents receive a priority number based on the impact and urgency of the service interruption. Impact is determined based on the number of people/departments/buildings that are affected by the interruption or outage. Life-Safety issues are taken into consideration for assessing and assigning priorities. Urgency is based on the acceptable delay to restore the service. Urgency can be critical or high and is determined based on the nature of the service outage. UNM IT may prioritize incoming incident requests as P1 or P2 priority if it meets one or more of the following criteria: • Significant number of people affected; • The level to which work is impaired for individuals; • Academic and Administrative Calendar deadlines; • Significant impact on the delivery of instruction; • Significant risk to safety, law, rule, or policy compliance.
Appears in 5 contracts
Samples: Service Level Agreement, Department Web Hosting Service Level Agreement, Information Security Assessments Service Level Agreement
Prioritization. All reported incidents receive a priority number based on the impact and urgency of the service interruption. Impact is determined based on the number of people/departments/buildings that are affected by the interruption or outage. Life-Safety issues are taken into consideration for assessing and assigning priorities. Urgency is based on the acceptable delay to restore the service. Urgency can be critical or high and is determined based on the nature of the service outage. UNM IT may prioritize incoming incident requests as P1 or P2 priority if it meets one or more of the following criteria: • Significant number of people affected; • The level to which work is impaired for individuals; • Academic and Administrative Calendar deadlines; • Significant impact on the delivery of instruction; • Significant risk to safety, law, rule, or policy compliance. 7 Maintenance and Service Changes This section intentionally left blank.
Appears in 3 contracts
Samples: it.unm.edu, it.unm.edu, discuss.unm.edu
Prioritization. All reported incidents receive a priority number based on the impact and urgency of the service interruption. Impact is determined based on the number of people/departments/buildings that are affected by the interruption or outage. Life-Safety issues are taken into consideration for assessing and assigning priorities. Urgency is based on the acceptable delay to restore the service. Urgency can be critical or high and is determined based on the nature of the service outage. UNM IT may prioritize incoming incident requests as P1 or P2 priority if it meets one or more of the following criteria: Significant number of people affected; The level to which work is impaired for individuals; Academic and Administrative Calendar deadlines; Significant impact on the delivery of instruction; Significant risk to safety, law, rule, or policy compliance. 7 Maintenance and Service Changes This section intentionally left blank.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
