Problem Response. InterCept shall respond to each reported problem promptly based on the severity of the problem and its effect on Customer’s operations. InterCept shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s operations will carry-over to the next business day, InterCept will provide Customer with a status report for the problem and an estimate of the resolution time and course, if possible.
Appears in 2 contracts
Samples: Item Processing Services Order (Chino Commercial Bancorp), Data Processing Services Order (Chino Commercial Bancorp)
Problem Response. InterCept shall respond to each reported problem promptly ---------------- based on the severity of the problem and its effect on Customer’s 's operations. InterCept shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s 's personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s 's operations will carry-over to the next business day, InterCept will provide Customer with a status report for the problem and an estimate of the resolution time and course, if possible.
Appears in 1 contract
Samples: Master Agreement for Provision of Hardware, Software and/or Services (Ucb Financial Group Inc)
Problem Response. InterCept shall respond to each reported problem ----------------- promptly based on the severity of the problem and its effect on Customer’s 's operations. InterCept shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s 's personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s 's operations will carry-over to the next business day, InterCept will provide Customer with a status report for the problem and an estimate of the resolution time and course, if possible.
Appears in 1 contract
Samples: Data Processing Services Renewal Order (Cherokee Banking Co)
Problem Response. InterCept shall respond to each reported problem ---------------- promptly based on the severity of the problem and its effect on Customer’s 's operations. InterCept shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s 's personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s 's operations will carry-over to the next business day, InterCept will provide Customer with a status xxxxx report for the problem and an estimate of the resolution time and course, if possible.
Appears in 1 contract
Samples: Master Agreement for Provision of Hardware, Software and/or Services (Ucb Financial Group Inc)
Problem Response. InterCept shall respond to each reported problem ----------------- promptly based on the severity of the problem and its effect on Customer’s 's operations. InterCept shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s 's personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s 's operations will carry-over to the next business day, InterCept will provide Customer with a status report for the problem and an estimate of the resolution time and course, if possible.. 3 of 8 IP Outsource Terms CONFIDENTIAL_________INITIAL
Appears in 1 contract
Samples: Data Processing Services Renewal Order (Cherokee Banking Co)
