Procedure to claim Service Credits. 7.1 In order to receive a Service Credit under this SLA, you must follow the procedures described below:
Procedure to claim Service Credits Sample Clauses
Related to Procedure to claim Service Credits
Customer Service, Dispute Resolution If you have a question about your XOOM charges or service you may contact XOOM directly by calling 0-000-000-0000 Monday – Friday 8 (eight) a.m. to 11 (eleven)p.m.
Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.
GRIEVANCE PROCEDURE & ARBITRATION 36.01 Any complaint, disagreement or difference of opinion between the Company and the Union, or the employees, which concerns the interpretation, application, operation or alleged violation of the terms and provisions of this Agreement, shall be considered as a grievance.
GRIEVANCE PROCEDURE 7 Section 3.1. - Definition 7 Section 3.2. - Procedure Steps and Time Limits 7 Section 3.3. - Arbitration 7 Section 3.4. - Authority of Arbitrator 8 Section 3.5. - Expenses of Arbitration 8 Section 3.6. - Limitation Periods 8 ARTICLE 4- XXXX OF RIGHTS 8 ARTICLE 5- EMPLOYEE SECURITY 9 Section 5.1. - Standards of Discipline 9 Section 5.2. - Grievance of Discipline 9 ARTICLE 6- PERSONNEL FILES 9 Section 6.1. - Personnel Files 9 Section 6.2. - Inspection 9 Section 6.3. - Notification and Reply 10 Section 6.4. - Employee Additions to Personnel File 10 Section 6.5. - Limitation on Use 10 ARTICLE 7- LIABILITY INSURANCE, VEHICLES & SAFETY 11 ARTICLE 8- PROVISIONS FOR TRAINING & SCHOOL 11 Section 8.1. — Training Hours 11 Section 8.2. - Basic Required Training 12 Section 8.3 – Promotion Requirements 12 ARTICLE 9- JOB SECURITY 12 Section 9.1. - Filling of Vacancies 12 ARTICLE 10 -WAGES 13 ARTICLE 11- HOURS OF WORK 14 Section 11.1. - Hours of Work 14 Section 11.2 - Overlay Shift 15 Section 11.3. - Holiday Standby Assignments and/or Standby Assignments 15 Section 11.4. - Call Out 16 Section 11.5. - Distribution of Scheduled Overtime 16 Section 11.6. - Court Time Pay/Coroner's Inquest Pay 17 ARTICLE 12- SENIORITY 17 ARTICLE 13- HOLIDAYS 17 ARTICLE 14 -VACATIONS/PERSONAL DAYS 18 Section 14.1. - Eligibility and Allowance 18 Section 14.2. - Vacation Pay 19 Section 14.4. - Work During Vacation Period 19 Section 14.5. - Vacation Rights in Case of Layoff or Separation 19 ARTICLE 15- MEDICAL & HOSPITALIZATION 20 Section 15.1. - Medical Coverage/Insurance 20 Section 15.2. - Dental Insurance 20 Section 15.3. - Post Employment Health Plan 20 Section 15.4 - Changes in Medical Coverage/Insurance/Dental Insurance 21 ARTICLE 16- SICK LEAVE 21 Section 16.1. - Allowance 21 Section 16.2. - Sick Leave Accumulation 21 Section 16.3. - Compensation for Unused Accumulated Sick Leave 21 ARTICLE 17- LEAVES OF ABSENCE 22 Section 17.1. - Application for Leave 22 ARTICLE 18- FUNERAL LEAVE 22 Section 18.1. - Family Death 22 ARTICLE 19- CIVIC DUTY LEAVE 23 ARTICLE 00- XXXXX XXXXXXXX XXXXX 23 ARTICLE 21- NO STRIKE COMMITMENT 23 Section 21.1. - No Strike Commitment 23 Section 21.2. - Resumption of Operations 23 Section 21.3. - Union Liability 24 Section 21.4. - Discipline of Strikers 24 Section 21.5. - No Lock Out 24 ARTICLE 22- UNIFORMS & EQUIPMENT 24 Section 22.1. - Equipment 24 ARTICLE 23- DAMAGE TO PERSONAL PROPERTY 25 ARTICLE 24- AMERICANS WITH DISABILITIES ACT 26 ARTICLE 25- SUBSTANCE ABUSE TESTING 26 ARTICLE 26- PUBLIC EMPLOYEE'S DISABILITY ACT 26 ARTICLE 27- DURATION OF AGREEMENT 26 APPENDIX A 28 APPENDIX B 29 MEMORANDUM OF AGREEMENT The parties hereto, Madison County Board and the Madison County Coroner (hereinafter referred to collectively as the "County" or "Employer") and the Policemen's Benevolent Labor Committee (hereinafter referred to as the "Union") recognizing the need for harmonious relations between the Employer and the Employees herewith enter into this Agreement.
GRIEVANCE ARBITRATION PROCEDURE The Grievance-Arbitration Procedure set forth in Sections 16.32 through 16.38 shall be applicable only to disputes arising under Division C of this article.
CENTRAL DISPUTE RESOLUTION PROCESS The following process pertains exclusively to disputes and grievances on central matters that have been referred to the central process. In accordance with the School Board Collective Bargaining Act, 2014 central matters may also be grieved locally, in which case local grievance processes will apply. In the event that central language is being grieved locally, the local parties shall provide the grievance to their respective central agents.
