Common use of Processes Procedures Architecture Standards and Planning Clause in Contracts

Processes Procedures Architecture Standards and Planning. (a) Service Provider Support. As requested by DIR, Service Provider and without limiting the obligation of the Parties under Section 15.11 shall assist DIR and the appropriate governance committee (as specified in Exhibit 6), on an on-going basis in defining (A) the standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on E xhibits 8 and 1 7 and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the "DIR Standards"). The Parties acknowledge and agree that, as of the Effective Date, Service Provider is fully informed as to the DIR Standards that have been communicated to it in a manner consistent with Section 6.3(a). Service Provider also shall assist DIR on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR and the appropriate governance committee (as specified in Exhibit 6), addressing such issues; (ii) assessments of the then-current DIR Standards at a level of detail sufficient to permit DIR to make informed business decisions; (iii) analyses of the appropriate direction for such DIR Standards; (iv) the provision of information to DIR regarding Service Provider's technology strategies for its own business; (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems; and (vi) the provision of current, historical, and forecasted system capacity, performance and utilization metrics at reasonable requested levels of detail. With respect to each recommendation, Service Provider shall provide the following at a level of detail sufficient to permit DIR to make an informed business decision: (1) the projected cost to DIR and the DIR Customers and cost/benefit analyses; (2) the changes, if any, in the personnel and other resources Service Provider, DIR and/or the DIR Customers shall require to operate and support the changed environment; (3) the resulting impact on the total costs of DIR and the DIR Customers; (4) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules for development and implementation. Any assistance provided by Service Provider under Sections 9.5 shall be at no additional fee or charge beyond the Charges specified in Exhibit 4 for the Services, unless an additional Charge has been approved by DIR.

Processes Procedures Architecture Standards and Planning. (a) Service Provider Support. As requested by DIR, Service Provider and without limiting the obligation of the Parties under Section 15.11 shall assist DIR and the appropriate governance committee (as specified in Exhibit 6), on an on-going basis in defining (A) the standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on E xhibits Exhibits 8 and 1 7 17 and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the "DIR Standards"). The Parties acknowledge and agree that, as of the Effective Date, Service Provider is fully informed as to the DIR Standards that have been communicated to it in a manner consistent with Section 6.3(a). Service Provider also shall assist DIR on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR and the appropriate governance committee (as specified in Exhibit 6), addressing such issues; (ii) assessments of the then-current DIR Standards at a level of detail sufficient to permit DIR to make informed business decisions; (iii) analyses of the appropriate direction for such DIR Standards; (iv) the provision of information to DIR regarding Service Provider's technology strategies for its own business; (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems; and (vi) the provision of current, historical, and forecasted system capacity, performance and utilization metrics at reasonable requested levels of detail. With respect to each recommendation, Service Provider shall provide the following at a level of detail sufficient to permit DIR to make an informed business decision: (1) the projected cost to DIR and the DIR Customers and cost/benefit analyses; (2) the changes, if any, in the personnel and other resources Service Provider, DIR and/or the DIR Customers shall require to operate and support the changed environment; (3) the resulting impact on the total costs of DIR and the DIR Customers; (4) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules for development and implementation. Any assistance provided by Service Provider under Sections 9.5 shall be at no additional fee or charge beyond the Charges specified in Exhibit 4 for the Services, unless an additional Charge has been approved by DIR.

Processes Procedures Architecture Standards and Planning. (a) Service Provider Support. As requested by DIRAllegheny, Service Provider and without limiting the obligation of the Parties under Section 15.11 shall assist DIR and the appropriate governance committee (as specified in Exhibit 6), Allegheny on an on-going basis in defining (A) the information technology, procurement, and/or inventory management and other standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on E xhibits 8 and 1 7 Services and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the "DIR “Allegheny Standards"). The Parties acknowledge and agree that, as of the Effective Date, Service Provider is fully informed as to the DIR Standards that have been communicated to it in a manner consistent with Section 6.3(a”). Service Provider also shall assist DIR Allegheny on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR Allegheny representatives on permanent and the appropriate governance committee (as specified in Exhibit 6), ad hoc committees and working groups addressing such issues; (ii) assessments of the then-current DIR Allegheny Standards at a level of detail sufficient to permit DIR Allegheny to make informed business decisions; (iii) analyses of the appropriate direction for such DIR StandardsAllegheny Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to DIR Allegheny regarding Service Provider's technology ’s technology, business processes and telecommunications strategies for its own business; and (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems; and (vi) the provision of current, historical, and forecasted system capacity, performance and utilization metrics at reasonable requested levels of detail. With respect to each recommendation, Service Provider shall provide the following at a level of detail sufficient to permit DIR Allegheny to make an informed business decision: (1) the projected cost to DIR Allegheny and the DIR Customers Eligible Recipients and cost/benefit analyses; (2) the changes, if any, in the personnel and other resources Service Provider, DIR Allegheny and/or the DIR Customers shall Eligible Recipients will require to operate and support the changed environment; (3) the resulting impact on the total costs of DIR Allegheny and the DIR CustomersEligible Recipients; (4) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules for development and implementation. Any assistance provided by Service Provider under Sections 9.5 this Section 9.5(a), (d) or (e) shall be at no additional fee or charge beyond the Charges specified in Exhibit Schedule 4 for the Services, unless an additional Charge has been approved by DIR***.

Processes Procedures Architecture Standards and Planning. (a) Service Provider Support. As requested by DIR, Service Provider and Provider, without limiting the obligation of the Parties under Section 15.11 15.11, shall assist DIR and the appropriate governance committee (as specified in Exhibit 6), on an on-going basis in defining (A) the standards, policies, practices, processes, procedures procedures, and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on E xhibits Exhibits 8 and 1 7 17 and (B) the associated IT technologies architectures, standards, products products, and systems to be provided, operated, managed, supported supported, and/or used by Service Provider in connection therewith (collectively, the "DIR Standards"). The Parties acknowledge and agree that, as of the Effective Date, Service Provider is fully informed as to the DIR Standards that have been communicated to it in a manner consistent with Section 6.3(a). Service Provider also shall assist DIR on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR and the appropriate governance committee (as specified in Exhibit 6), addressing such issues; (ii) assessments of the then-current DIR Standards at a level of detail sufficient to permit DIR to make informed business decisions; (iii) analyses of the appropriate direction for such DIR Standards; (iv) the provision of information to DIR regarding Service Provider's technology strategies for its own business; (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products products, and systems; and (vi) the provision of current, historical, and forecasted system capacity, performance and utilization metrics at reasonable requested levels of detail. With respect to each recommendation, Service Provider shall provide the following at a level of detail sufficient to permit DIR to make an informed business decision: (1) the projected cost to DIR and the DIR Customers and cost/benefit analyses; (2) the changes, if any, in the personnel and other resources Service Provider, DIR and/or the DIR Customers shall require to operate and support the changed environment; (3) the resulting impact on the total costs of DIR and the DIR Customers; (4) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules for development and implementation. Any assistance provided by Service Provider under Sections 9.5 shall be at no additional fee or charge beyond the Charges specified in Exhibit 4 for the Services, unless an additional Charge has been approved by DIR.:

Processes Procedures Architecture Standards and Planning. (a) Service Provider Support. As requested by DIRTxDOT, Service Provider and without limiting the obligation of the Parties under Section 15.11 shall assist DIR TxDOT and the appropriate governance committee (as specified in Exhibit 6), on an on-going basis in defining (A) the standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on E xhibits Exhibit 8 and 1 7 and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the "DIR TxDOT Standards"). The Parties acknowledge and agree that, as of the Effective Commencement Date, Service Provider is fully informed as to the DIR TxDOT Standards that have been communicated to it in a manner consistent with Section 6.3(a). Service Provider also shall assist DIR TxDOT on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR TxDOT and the appropriate governance committee (as specified in Exhibit 6), addressing such issues; (ii) assessments of the then-current DIR TxDOT Standards at a level of detail sufficient to permit DIR TxDOT to make informed business decisions; (iii) analyses of the appropriate direction for such DIR TxDOT Standards; (iv) the provision of information to DIR TxDOT regarding Service Provider's technology strategies for its own business; (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems; and (vi) the provision of current, historical, and forecasted system capacity, performance and utilization metrics at reasonable requested levels of detail. With respect to each recommendation, Service Provider shall provide the following at a level of detail sufficient to permit DIR TxDOT to make an informed business decision: (1) the projected cost to DIR and the DIR Customers TxDOT and cost/benefit analyses; (2) the changes, if any, in the personnel and other resources Service Provider, DIR and/or the DIR Customers TxDOT shall require to operate and support the changed environment; (3) the resulting impact on the total costs of DIR and the DIR CustomersTxDOT; (4) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules for development and implementation. Any assistance provided by Service Provider under Sections 9.5 shall be at no additional fee or charge beyond the Charges specified in Exhibit 4 for the Services, unless an additional Charge has been approved by DIRTxDOT.