Production/System Support Sample Clauses

Production/System Support. GBO Business Group Systems teams will be the primary contact for Computer operations on both online and batch components to the GBO system. The call list is maintained by GBO on the Mainframe Call List on TSO. In cases where the call individual is not available, follow instructions in each respective call list. The GBO clients will contact the GBO Systems team prior to calling the TechLine for system problems during normal business hours (8:00 a.m. - 5:00 p.m. Eastern Standard Time).