Professional Expectations. Interpreters shall conduct themselves in the utmost courteous and professional manner when interpreting or conversing with Purchaser and/or clients. In addition to the certification or qualifications requirements, Interpreter shall also have attained the following skills through verifiable credentials or experience: (1) Interpreters shall respect cultural, political, socio-economic, and any differences between Interpreters, Purchaser, and clients. (2) Interpreters shall not have any additional or side conversations with clients, unless directed otherwise by Purchaser. (3) Interpreters shall refrain from entering into any disagreement with Purchaser and/or clients while providing Interpreter services. (4) Interpreters shall remain neutral, and shall not interpret conversations in a manner that will direct a certain result or convey Interpreter advice, position or opinion, unless prompted by Purchaser with additional instructions. (5) In addition to the certification or qualification requirements, Interpreter also shall have attained the following skills through verifiable credentials or experience: ▪ Customer service and professionalism, ▪ Cultural sensitivity and awareness, ▪ Safeguarding client information as required through federal and state law, as well as Purchaser policies when identified and requested: o Protected Health Information (PHI) o Personally Identifiable Information (PII) o Health Insurance Portability and Accountability Act (HIPAA), and ▪ Where applicable or requested by Purchaser, topic specific expertise - i.e., standard medical, specialized medical, court or legal, social service, corrections, and workers’ compensation.
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Samples: Statewide Contract, Statewide Contract, Statewide Contract
Professional Expectations. Interpreters shall conduct themselves in the utmost courteous and professional manner when interpreting or conversing with Purchaser and/or clients. In addition to the certification or qualifications requirements, Interpreter shall also have attained the following skills through verifiable credentials or experience:
(1) Interpreters shall respect cultural, political, socio-economic, and any differences between Interpreters, Purchaser, and clients.
(2) Interpreters shall not have any additional or side conversations with clients, unless directed otherwise by Purchaser.
(3) Interpreters shall refrain from entering into any disagreement with Purchaser and/or clients while providing Interpreter services.
(4) Interpreters shall remain neutral, and shall not interpret conversations in a manner that will direct a certain result or convey Interpreter advice, position or opinion, unless prompted by Purchaser with additional instructions.
(5) In addition to the certification or qualification requirements, Interpreter also shall have attained the following skills through verifiable credentials or experience: ▪ Customer service and professionalism, ▪ Cultural sensitivity and awareness, ▪ Safeguarding client information as required through federal and state law, as well as Purchaser policies when identified and requested: o Protected Health Information (PHI) o Personally Identifiable Information (PII) o Health Insurance Portability and Accountability Act (HIPAA), and ▪ Where applicable or requested by Purchaser, topic specific expertise - i.e., standard medical, specialized medical, court or legal, social service, corrections, and workers’ compensation.
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