Common use of Professional Expectations Clause in Contracts

Professional Expectations. The interpreter shall be the utmost courteous and professional when interpreting or conversing with the Purchasers and/or the clients. In addition to the certification or qualifications requirements, interpreter must also have attained the following skills through verifiable credentials or experience. 1) The interpreter must introduce themselves to the Purchaser and the client using their first name and ID number. 2) The interpreters shall respect cultural, political, socio-economic and any differences between the interpreters, Purchasers and clients. 3) The interpreters shall not have any additional or side conversations with the clients, unless directed otherwise by the Purchasers. 4) The interpreters shall refrain from entering into any disagreement with the Purchasers and/or the clients while providing Interpreter Services. 5) The interpreters shall remain neutral, and shall not interpret conversations in a manner that will direct a certain result or convey interpreter advice, position or opinion, unless prompted by the Purchaser with additional instructions. 6) In addition to the certification or qualifications requirements, interpreter must also have attained the following skills through verifiable credentials or experience: ▪ Customer service and professionalism, ▪ Cultural sensitivity and awareness, ▪ Safeguarding client information as required through federal and state law, as well as Purchaser policies when identified and requested: o Protected Health Information (PHI) o Personally Identifiable Information (PII) o Health Insurance Portability and Accountability Act (HIPAA), and ▪ Where applicable or requested by Purchaser, topic specific expertise: Standard medical, specialized medical, court or legal, social service, corrections, and workers’ compensation.

Professional Expectations. The interpreter shall be the utmost courteous and professional when interpreting or conversing with the Purchasers and/or the clients. In addition to the certification or qualifications requirements, interpreter must also have attained the following skills through verifiable credentials or experience. 1) The interpreter must introduce themselves to the Purchaser and the client using their first name and ID number. 2) The interpreters shall respect cultural, political, socio-economic and any differences between the interpreters, Purchasers and clients. 3) The interpreters shall not have any additional or side conversations with the clients, unless directed otherwise by the Purchasers. 4) The interpreters shall refrain from entering into any disagreement with the Purchasers and/or the clients while providing Interpreter Services. 5) The interpreters shall remain neutral, and shall not interpret conversations in a manner that will direct a certain result or convey interpreter advice, position or opinion, unless prompted by the Purchaser with additional instructions. 6) In addition to the certification or qualifications requirements, interpreter must also have attained the following skills through verifiable credentials or experience: ▪ Customer service and professionalism, ▪ Cultural sensitivity and awareness, ▪ Safeguarding client information as required through federal and state law, as well as Purchaser policies when identified and requested: o Protected Health Information (PHI) o Personally Identifiable Information (PII) o Health Insurance Portability and Accountability Act (HIPAA), and ▪ Where applicable or requested by Purchaser, topic specific expertise: Standard medical, specialized medical, court or legal, social service, corrections, and workers’ compensation.