Program Benefits. 1. Utility will apply the Benefit Amount based on the Benefit Type as specified in Exhibit A. HEA Program Terminology (Note: These terms most often do not appear with an initial cap in Exhibit B or other program documents due to the frequency with which these terms are used; nevertheless, unless the context otherwise requires, these terms have the following meanings regardless of the case of the first letter.) Account Number- the unique identifier associated with a utility account that associates it with a particular service or meter. Active Customer: At the time of application, the client must have an account with the utility that is open and can accept the program benefits All-Electric- a Household that uses only electricity for heating and cooling, i.e., the Household does not use propane or Natural Gas for either heating or cooling. Applicant- a) an individual who applies for services on behalf of a Household or alternatively b) the Household who has applied for services. Applicant and Household may be used interchangeably unless the context otherwise requires. Approved / Approved Application - an Applicant who is approved after having applied and being determined as eligible to participate in an HEA program. To be Approved does not mean that Applicant will receive a benefit. An Approved Applicant is eligible to either placed into a SLOT when it becomes available or be provided another available benefit. (See definitions of Enrolled and Enrollment.) Base Load- a Household that uses a fuel source other than electricity for heating. For example, the Household may have a furnace that uses Natural Gas or propane as the heat source. Client- refers to an individual who seeks help with home energy needs from an Operating Organization. Customer- refers to an individual who is a utility customer. Denial / Denied Application- the process of denying an application because the Applicant is ineligible. For example, an Applicant may be above the income level allowed for the HEA program. Enrolled / Enrollee- a status that indicates a Household’s utility account has been assigned to a SLOT, pledge voucher or some other mechanism by which they will receive a benefit. Enrollment- the process of placing Household into a position where they will receive a benefit, i.e., to be enrolled. An example would be an Applicant that has been placed into a SLOT after having been on a waitlist. Expired – an Application that is not carried over from one program year to the next. Example: An application may be approved and placed onto a waitlist, but because no SLOT was available, the application “expires” and is purged from the waitlist prior to the new program year. Household- a individual person or group of people who live together and share a utility service, energy source, water or sewer connection (i.e., utility account). The people in a Household may not necessarily be related. Individual- a person who lives in a Household. This person may or may not be the Applicant. Initial Enrollment Date – The Date is determined by taking the cutoff date provided by the utilities to ensure the first month’s credit can be applied to the client’s account and an adequate number of days prior to ensure timely file exchanges. Management Auditor – a organization selected by the Commission to perform a management audit. Participant- a Household who a) has been Enrolled and b) is receiving or has received a program benefit. A Household whose utility account has been assigned to a SLOT, pledge voucher or other benefit mechanism. Same as Enrolled or Enrollee. Pending Application- an Application that has started, but has not been completed. This may occur if the Applicant has not provided adequate eligibility documentation, utility account information or similar. Applications will remain in Pending status until either Approved or the Pending Application Period has expired. Pending Application Period- the time period that an Applicant’s Application may remain in Pending status before being automatically denied. The default application period is 5 calendar days. An Applicant whose Application is automatically denied during the pending period may re-apply. Percent of Poverty- Percent of Poverty (POP) refers to the U.S. Federal Poverty Guidelines published by the United States Department of Health and Human Services (HHS). Priority- the ranking of Applicants based on a calculation. Applicants who are on a waitlist are selected for SLOTS based on their priority points. Removed- a status that indicates a Household who was Enrolled has been unenrolled. This may occur when a Household closes an account or moves out of a service territory. Typically occurs because of a utility action. Recertification- the process of a) retaining an Enrollee/Participant from one period to the next, b) automatically or semi-automatically re-enrolling a Participant based on prior participation in a program. Withdrawn- A status that indicates a Household has opted to leave an HEA program. This is usually assumed to be voluntary. This may occur when a Household closes an account or moves out of a service territory. Waitlist- A list of Households or utility accounts, who have applied and been determined to be eligible for a “SLOT”. Applicants on a waitlist are prioritized. Applicants are selected and placed in a SLOT based on their Priority (see above definition). Rejected- An applicant that was approved based on eligibility and submitted to a utility but was not accepted or rejected for enrollment into a benefit program. This may occur when an Applicant was placed onto a waitlist and then their account closed. Void / Voided Application- The status of an Application. Typically, an Application is Void or Voided because it contains an error and is “voided” so that it can be replaced with another Application. Agreement Between Utility and Community Action Kentucky, Inc. Exhibit C – Waiver/Release AUTHORIZATION TO RELEASE INFORMATION AND WAIVER OF CLAIMS (“AUTHORIZATION”) Purpose of this Authorization: To be eligible for the (“Program”) , _ (“Utility”), Community Action Kentucky, Inc. (“CAK”) and your Community Action Agency (“CAA”) (collectively, the “Parties”) must share, exchange and use certain Information (defined below) about applicants and participants. We refer to the process of sharing, exchanging, and using Information as a “release” of Information. This release of Information may take place on paper or electronically. The purpose of this Authorization is to: a) get your permission for the Parties to release Information about you in connection with the Program; b) get your promise not to make a claim against the Parties arising from a release of Information; and c) ensure you understand that giving permission for the release of your Information does not guarantee your selection for or continued enrollment in the Program.
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