Protection Planning. Where we provide advice on protection we consider protection products such as term assurance, income protection and critical illness cover from a range of insurers. Alternative finance options You should note that where we provide services in relation to increased borrowing on an existing mortgaged property there may be alternative options available to you that may be more appropriate. For example: • You may be able to obtain a further advance from your existing lender or obtain an unsecured loan for the additional funds. • Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and • Where your existing mortgage is a second charge a first charge loan may be available. Our charges All actual charges and fees (in pounds and xxxxx) will be agreed with you before we do any work and we will explain your payment options too. First Service Financial Limited is not registered for VAT. Service description Charges We will advise and make a recommendation for you after we have assessed your needs for a mortgage product This service includes: An initial discussion to find out more about you Agreeing your financial goals and objectives Establishing your attitude to mortgage risk Reviewing your current arrangements Undertaking research to identify appropriate products Providing a personalised report and recommendations Discussing our recommendations Implementation of agreed recommendations A fee of £495.00 payable on production of an offer to enable the purchase of a property or to re-mortgage. In addition, we will also be paid commission from the lender. For product transfers, there will be a minimum charge of £495.00. The procuration fee from the lender would be deducted from this amount, with the remaining fee payable by invoice. Or A fee of 2% (but with a minimum of £1250.00) of the loan amount for a complex mortgage arrangement (eg. impaired credit, right to buy). Here are examples of how our charges could apply: If you took out a straight forward mortgage for £50,000.00, you would incur a Total Fee of £495.00 (minimum fee) If you took out a complex mortgage for £100,000.00, you would incur a fee of £2,000.00 i.e. £100,000.00 x 2% = Total Fee £2,000.00 Please note: In the event of your offer expiring and a replacement offer being required, a charge of £250.00 will become payable in order to cover the additional work. We will advise and make a recommendation for you after we have assessed your needs for a protection product (Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Family Income Benefit, Home Insurance) No fee – we will be paid by commission from the provider. Payment options Charges can be paid in a number of ways: • Cheque, card or electronic transfer (unfortunately, we cannot accept payments by cash). • We may receive a procuration fee or commission from a lender in relation to a product we have arranged for you. We’ll tell you the amount before we carry out business for you. There may be additional costs and charges related to the mortgage product we recommend. You’ll receive a Key Facts Illustration / European Standardised Information Sheet when considering a particular mortgage which will tell you about any fees relating to it. If we charge you a fee but your mortgage does not go ahead, you will receive: • No refund if we have carried out credit searches/research/ product options and sourced a suitable provider or obtained an offer. Services agreed Service Tick to confirm Details of agreed fee Mortgage advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Protection planning advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Other – specify details of work Pay by commission Y / N £ Declaration • I/We acknowledge that the client agreement will come into effect once it has been signed by all parties and will remain in force until terminated. • This agreement is governed by and shall be interpreted in accordance with English law and both parties shall submit to the exclusive jurisdiction of the English Courts. Client 1 Client 2 Client name(s): Client signature(s): Date: Signed on behalf of First Service Financial Limited Adviser name Adviser signature: Date: Useful Information About Our Services Who authorises us to advise you? • We are authorised and regulated by the Financial Conduct Authority (FCA), 00 Xxxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. xxx.xxx.xxx.xx. Our firm reference number is 479175. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. • You can check our details on the Financial Services Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxx/xxxxxxx-xxxxxxxxx/xxxxxxxx or by contacting the FCA on 0800 111 6768. What if things go wrong? • If you are unhappy with our advice or any aspect of our services, we encourage you to contact us as soon as possible. We’ll do our best to resolve your concerns. Telephone: 00000 000000 Email: xxxxxx@xxxxxxxxxxxxxxxxxxxxx.xx.xx Website: xxx.xxxxxxxxxxxxxxxxxxxxx.xx.xx • In writing: Xxxxxxx Xxxxx, Director, First Service Financial Limited, 000 Xxxxx Xxxx, Loughborough, Leicestershire, LE11 3AG • We have a complaints procedure and we can provide further details on request. If you do have a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Additional peace of mind • The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. • You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as a guide: - Mortgages – advising and arranging is covered up to a maximum limit of £85,000. - Insurance - in the majority of cases, eligible claims about the advising and arranging of protection products are covered for 90% of the claim, without any upper limit. • Further information is available from the FSCS at xxx.xxxx.xxx.xx. Benefits we may receive • Under the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status. • From time to time we may attend training events funded and /or delivered by product providers. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation to act in your best interests. Please ask us if you want further details. Financial crime • We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime. • We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file but it will not affect your credit rating. Best execution Where we send mortgage applications on your behalf to third parties (e.g. for initial assessment), we’ll take all reasonable steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’. We have a best execution policy. If you want to see a copy of it please ask us. Conflict of interests Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent before we carry out business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly. We have a conflicts of interest policy. If you want to see a copy of it please ask us. Ending this agreement • We may terminate this agreement by giving you at least 10 business days’ written notice. • You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect from the date of receipt. • Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. • You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. Product cancellation rights Full details of any financial products we recommend to you will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties. Please note that there is no right to cancel a mortgage product once it has been concluded. Accuracy of information. You confirm that the information which you provide to us is correct at the time of completion of the Fact Find. If there is any change in your circumstances which may affect your financial position or objectives, you must inform us immediately. You should not rely upon any advice which we give you if your circumstances change or if there is any delay between the giving of that advice and your acting upon it. We will not be held responsible for the information held on your file becoming inaccurate due to your change of circumstances if you fail to inform us of those changes. To avoid possible disputes, we require that you give us instructions in writing. This may be by way of a proposal or application form but in certain circumstances we will accept oral instructions provided that they are subsequently confirmed in writing. Should you take out an ongoing service with us, we will revisit the fact find information with you to ensure that it remain accurate. The updated information may result in us advising you to buy new investments or sell or hold existing investments. In any of these circumstances we will provide you with a written suitability report to confirm our advice.
Appears in 2 contracts
Samples: Client Agreement, Client Agreement
Protection Planning. Where we provide advice on protection we consider protection products such as term assurance, income protection and critical illness cover from a range of insurers. Alternative finance options You should note that where we provide services in relation to increased borrowing on an existing mortgaged property there may be alternative options available to you that may be more appropriate. For example: • You may be able to obtain a further advance from your existing lender or obtain an unsecured loan for the additional funds. • Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and • Where your existing mortgage is a second charge a first charge loan may be available. Our charges All actual charges and fees (in pounds and xxxxx) will be agreed with you before we do any work and we will explain your payment options too. First Service Financial Limited is not registered for VAT. Service description Charges We will advise and make a recommendation for you after we have assessed your needs for a mortgage product This service includes: An initial discussion to find out more about you Agreeing your financial goals and objectives Establishing your attitude to mortgage risk Reviewing your current arrangements Undertaking research to identify appropriate products Providing a personalised report and recommendations Discussing our recommendations Implementation of agreed recommendations A fee of £495.00 495 payable on production of an offer to enable the purchase of a property or to re-mortgage. In addition, we will also be paid commission from the lender. For product transfers, there will be a minimum charge of £495.00. The procuration fee from the lender would be deducted from this amount, with the remaining fee payable by invoice. Or A fee of 2% (but with a minimum of £1250.001250) of the loan amount for a complex mortgage arrangement (eg. impaired credit, right to buy). Here are examples of how our charges could apply: If you took out a straight forward mortgage for £50,000.0050,000, you would incur a Total Fee of £495.00 495 (minimum fee) If you took out a complex mortgage for £100,000.00100,000, you would incur a fee of £2,000.00 2,000 i.e. £100,000.00 100,000 x 2% = Total Fee £2,000.00 2,000 Please note: In the event of your offer expiring and a replacement offer being required, a charge of £250.00 250 will become payable in order to cover the additional work. We will advise and make a recommendation for you after we have assessed your needs for a protection product (Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Family Income Benefit, Home Insurance) No fee – we will be paid by commission from the provider. Payment options Charges can be paid in a number of ways: • Cheque, card or electronic transfer (unfortunately, we cannot accept payments by cash). • We may receive a procuration fee or commission from a lender in relation to a product we have arranged for you. We’ll tell you the amount before we carry out business for you. There may be additional costs and charges related to the mortgage product we recommend. You’ll receive a Key Facts Illustration / European Standardised Information Sheet when considering a particular mortgage which will tell you about any fees relating to it. If we charge you a fee but your mortgage does not go ahead, you will receive: • No refund if we have carried out credit searches/research/ product options and sourced a suitable provider or obtained an offer. Services agreed Service Tick to confirm Details of agreed fee Mortgage advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Protection planning advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Other – specify details of work Pay by commission Y / N £ Declaration • I/We acknowledge that the client agreement will come into effect once it has been signed by all parties and will remain in force until terminated. • This agreement is governed by and shall be interpreted in accordance with English law and both parties shall submit to the exclusive jurisdiction of the English Courts. Client 1 Client 2 Client name(s): Client signature(s): Date: Signed on behalf of First Service Financial Limited Adviser name Adviser signature: Date: Useful Information About Our Services Who authorises us to advise you? • We are authorised and regulated by the Financial Conduct Authority (FCA), 00 Xxxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. xxx.xxx.xxx.xx. Our firm reference number is 479175. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. • You can check our details on the Financial Services Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxx/xxxxxxx-xxxxxxxxx/xxxxxxxx or by contacting the FCA on 0800 111 6768. What if things go wrong? • If you are unhappy with our advice or any aspect of our services, we encourage you to contact us as soon as possible. We’ll do our best to resolve your concerns. • Telephone: 00000 000000 • Email: xxxxxx@xxxxxxxxxxxxxxxxxxxxx.xx.xx Website: xxx.xxxxxxxxxxxxxxxxxxxxx.xx.xx • In writing: Xxxxxxx Xxxxxxxxx Xxxxx, Director, First Service Financial Limited, 000 Xxxxx XxxxXxxxxxxxx Xxxxx, Loughborough00 Xxxxxxxxx Xxxxx, LeicestershireXxxxx, LE11 3AG Xxxxxxxxxxxxxx, XX00 0XX • We have a complaints procedure and we can provide further details on request. If you do have a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. • If your complaint relates to products or services you have bought from us online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at xxxx://xx.xxxxxx.xx/odr. Additional peace of mind • The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. • You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as a guide: - Mortgages – advising and arranging is covered up to a maximum limit of £85,000. - Insurance - in the majority of cases, eligible claims about the advising and arranging of protection products are covered for 90% of the claim, without any upper limit. • Further information is available from the FSCS at xxx.xxxx.xxx.xx. Benefits we may receive • Under the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status. • From time to time we may attend training events funded and /or delivered by product providers. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation to act in your best interests. Please ask us if you want further details. Financial crime • We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime. • We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file but it will not affect your credit rating. Best execution Where we send mortgage applications on your behalf to third parties (e.g. for initial assessment), we’ll take all reasonable steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’. We have a best execution policy. If you want to see a copy of it please ask us. Conflict of interests Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent before we carry out business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly. We have a conflicts of interest policy. If you want to see a copy of it please ask us. Ending this agreement • We may terminate this agreement by giving you at least 10 business days’ written notice. • You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect from the date of receipt. • Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. • You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. Product cancellation rights Full details of any financial products we recommend to you will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties. Please note that there is no right to cancel a mortgage product once it has been concluded. Accuracy of information. You confirm that the information which you provide to us is correct at the time of completion of the Fact Find. If there is any change in your circumstances which may affect your financial position or objectives, you must inform us immediately. You should not rely upon any advice which we give you if your circumstances change or if there is any delay between the giving of that advice and your acting upon it. We will not be held responsible for the information held on your file becoming inaccurate due to your change of circumstances if you fail to inform us of those changes. To avoid possible disputes, we require that you give us instructions in writing. This may be by way of a proposal or application form but in certain circumstances we will accept oral instructions provided that they are subsequently confirmed in writing. Should you take out an ongoing service with us, we will revisit the fact find information with you to ensure that it remain accurate. The updated information may result in us advising you to buy new investments or sell or hold existing investments. In any of these circumstances we will provide you with a written suitability report to confirm our advice.
Appears in 1 contract
Samples: Client Agreement
Protection Planning. Where we provide advice on Our advised protection we consider protection planning services are suitable if you are looking for the best way to protect you, your family or your business through products such as term assurance, income protection and critical illness cover from a range of insurerscover, health insurance and life cover. Alternative finance options You should note that where we provide Charges for advised protection services in relation to increased borrowing on an existing mortgaged property there may be alternative options available to you that may be more appropriate. For example: • You may be able to obtain a further advance from your existing lender or obtain an unsecured loan for the additional funds. • Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and • Where your existing mortgage is a second charge a first charge loan may be available. Our charges All actual charges and fees (in pounds and xxxxx) will be agreed with you before we do any work and we will explain your payment options too. First Service Financial Limited is not registered for VAT. Service description Charges We will advise and make a recommendation for you after we have assessed your needs for a mortgage product This service includes: An initial discussion to find out more about you Agreeing your financial goals and objectives Establishing your attitude to mortgage risk Reviewing your current arrangements Undertaking research to identify appropriate products Providing a personalised report and recommendations Discussing our recommendations Implementation of agreed recommendations A fee of £495.00 payable on production of an offer to enable the purchase of a property or to re-mortgage. In addition, we will also be paid commission from the lender. For product transfers, there will be a minimum charge of £495.00. The procuration fee from the lender would be deducted from this amount, with the remaining fee payable by invoice. Or A fee of 2% (but with a minimum of £1250.00) of the loan amount for a complex mortgage arrangement (eg. impaired credit, right to buy). Here are examples of how our charges could apply: If you took out a straight forward mortgage for £50,000.00, you would incur a Total Fee of £495.00 (minimum fee) If you took out a complex mortgage for £100,000.00, you would incur a fee of £2,000.00 i.e. £100,000.00 x 2% = Total Fee £2,000.00 Please note: In the event of your offer expiring and a replacement offer being required, a charge of £250.00 will become payable in order to cover the additional work. We will advise and make a recommendation for you after we have assessed your needs for a protection product (Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Family Income Benefit, Home Insurance) No fee – we will be paid by commission from the provider. Payment options Charges can be paid in a number of different ways: • ChequeAn initial fee (calculated on the hourly rates quoted in the ‘Our Initial Fees’ section) Commission (where available) which is payable by the product provider, card or electronic transfer which is a percentage of the annual policy premium A combination of initial fee and commission (unfortunatelywhereby any commission we receive from the provider can be used to offset the initial fee) We will always present you with a personalised quote before undertaking any work that may be charged for, and will allow you to choose your preferred payment method. Where we are to be paid by commission, we cannot accept payments by cash). • We may receive a procuration fee or commission from a lender in relation to a product we have arranged for you. We’ll will tell you the amount before we carry out the business proceeds. An example costing is shown below – please note this is for youillustrative purposes only to help you understand how our initial fees are built. There The fee quoted may be additional costs and charges related higher or lower depending on the complexity of the case. Advice Provided Hours Involved Total Cost Protection recommendation (Term assurance policy) 0.5 hours adviser 2 hours paraplanner 2 hour administrator £788 Multiple Personal Policies 1 hour adviser 4 hours paraplanner 4 hours administrator £2,400 Please note if you choose to the mortgage product we recommend. You’ll receive cover a Key Facts Illustration / European Standardised Information Sheet when considering a particular mortgage which will tell you about any fees relating to it. If we charge you a protection fee but your mortgage does not go ahead, you will receive: • No refund if we have carried out credit searches/research/ product options and sourced a suitable provider or obtained an offer. Services agreed Service Tick to confirm Details of agreed fee Mortgage advice Pay by commission Y / N £ Total agreed fee to and then subsequently cancel your policy, the commission will be paid directly by you (if applicable) £ Protection planning advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Other – specify details of work Pay by commission Y / N £ Declaration • I/We acknowledge that the client agreement will come into effect once it has been signed by all parties and will remain in force until terminatedclawed back from us. • This agreement is governed by and shall be interpreted in accordance with English law and both parties shall submit to the exclusive jurisdiction of the English Courts. Client 1 Client 2 Client name(s): Client signature(s): Date: Signed on behalf of First Service Financial Limited Adviser name Adviser signature: Date: Useful Information About Our Services Who authorises us to advise you? • We are authorised and regulated by the Financial Conduct Authority (FCA), 00 Xxxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. xxx.xxx.xxx.xx. Our firm reference number is 479175. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. • You can check our details on the Financial Services Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxx/xxxxxxx-xxxxxxxxx/xxxxxxxx or by contacting the FCA on 0800 111 6768. What if things go wrong? • If you are unhappy with our advice or any aspect of our servicesIn such circumstances, we encourage you reserve the right to contact us as soon as possiblerecover this fee by way of initial fee payment. We’ll do our best to resolve your concerns. Telephone: 00000 000000 Email: xxxxxx@xxxxxxxxxxxxxxxxxxxxx.xx.xx Website: xxx.xxxxxxxxxxxxxxxxxxxxx.xx.xx • In writing: Xxxxxxx Xxxxx, Director, First Service Financial Limited, 000 Xxxxx Xxxx, Loughborough, Leicestershire, LE11 3AG • We have a complaints procedure and we can provide further details on request. If you do have a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are CORPORATE GROUP SCHEMES A separate charging structure is available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Additional peace of mind • The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. • You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as covering any advice offered in this area. Such work would typically involve a guide: - Mortgages – advising number of meetings with the employer to decide on what level of service/input they require and arranging is covered up the level of contact with staff. Full implementation would be undertaken by Five Wealth. OUR OBLIGATIONS Recommendations We will confirm to a maximum limit of £85,000. - Insurance - you in writing the majority of cases, eligible claims about the advising and arranging of protection products are covered for 90% of the claim, without any upper limit. • Further information is available from the FSCS at xxx.xxxx.xxx.xx. Benefits we may receive • Under the rules basis of our regulator, recommendations along with details of any special risks associated with the FCA, as a firm providing independent adviceproducts recommended. Before making any recommendations, we will carry out a suitability assessment so that we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status. • From time to time we may attend training events funded and /or delivered by product providers. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation able to act in your best interests. Please ask us if Where we agree to provide you want further details. Financial crime • We are obliged to put in place controls to prevent our business from being used for money laundering and other forms with a service that includes an ongoing review of financial crime. • We’ll verify your identity before undertaking any business with youthe suitability of the investments we have recommended, we will carry out this review at least annually. To do this we may use electronic identity verification systems will need to contact you to assess whether the information we hold about you remains accurate and we may conduct these checks from time up to time throughout date. We will issue you with a report setting out the results of our relationshipassessment and, if relevant, any updated recommendations. We may, where appropriate, recommend that some, or all, of your investments are managed by a Discretionary Fund Manager (DFM), a professional investment manager appointed to monitor your portfolio and make investment decisions on your behalf. A DFM operates on a discretionary basis which means that your consent is not just at the beginningrequired where a change to your portfolio is made. The check may leave DFM must ensure that any changes made are within the investment mandate agreed with us. By signing this document, you are appointing us as your agent and providing us with the authority to appoint a ‘footprint’ DFM to act in partnership with Five Wealth to manage some or all of your investments on a discretionary basis. Where we enter into an agreement with you on this basis our responsibilities are: Collecting information on your credit file but it will not affect financial and personal circumstances including your credit ratingrisk profile, ability to bear losses and investment objectives Recommending a suitable product and/or service Assessing the suitability of the DFM service Monitoring the investment decisions of the DFM. The DFMs responsibilities are: Ensuring your investments are managed on a discretionary basis in line with your agreed risk profile, investment objectives and the agreed investment mandate Best execution Where we send mortgage investment applications on your behalf to third parties (e.g. for initial assessmentto put an investment into force), we’ll take all reasonable sufficient steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’. We have a best execution policy. If you want to see a copy of it please ask us. Conflict of interests Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent before we carry out business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly. We have a conflicts of interest policy. If you want to see a copy of it please ask us. Ending this agreement • If we identify any conflict of interest relevant to your position we will inform you of this. Communicating with you We may terminate this agreement communicate with you by giving telephone, post, e-mail or in person. In certain circumstances, we may ask you at least 10 business days’ written notice. • You may terminate this agreement at to confirm any time, without penalty. Notice of termination must be given instructions in writing and will take effect from the date of receiptprior to implementation. • Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. • You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. Product cancellation rights Full details of any financial products we recommend to All our communications with you will be provided in English. YOUR OBLIGATIONS Our advice will be based on the relevant product information that you will receivegive so it’s important that you provide us with accurate and up to date information when we request details about your circumstances and objectives. This will include information about any product cancellation rights along allow us to provide you with any other early termination rights and penaltiessuitable advice. Please note that there is no right to cancel a mortgage product once it has been concluded. Accuracy of information. You confirm that If the information which you provide is inaccurate or if you limit the information provided this could affect the suitability of the advice we give. Any insurance / protection cover is based upon the information you provide to us is correct at the time of completion of the Fact Findinsurance company. If there is any change in your circumstances which may affect your financial position or objectivesWhere you are buying insurance as an individual, this means that you must inform us immediatelytake ‘reasonable care’ to answer all questions asked by the insurer fully and accurately. You should not rely upon any advice which we give you if Failure to provide accurate and up to date information may invalidate your circumstances change or if there is any delay between the giving of insurance cover and mean that advice and your acting upon it. We will a claim may not be held responsible for the information held on your file becoming inaccurate due to your change of circumstances if you fail to inform us of those changes. To avoid possible disputes, we require that you give us instructions in writing. This may be by way of a proposal or application form but in certain circumstances we will accept oral instructions provided that they are subsequently confirmed in writing. Should you take out an ongoing service with us, we will revisit the fact find information with you to ensure that it remain accurate. The updated information may result in us advising you to buy new investments or sell or hold existing investments. In any of these circumstances we will provide you with a written suitability report to confirm our advicepaid.
Appears in 1 contract
Samples: fivewealth.co.uk
Protection Planning. Where we provide advice on protection we consider protection products such as term assurance, income protection and critical illness cover from a range of insurers. Alternative finance options You should note that where we provide services in relation to increased borrowing on an existing mortgaged property there may be alternative options available to you that may be more appropriate. For example: • You may be able to obtain a further advance from your existing lender or obtain an unsecured loan for the additional funds. • Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and • Where your existing mortgage is a second charge a first charge loan may be available. Our charges All actual charges and fees (in pounds and xxxxx) will be agreed with you before we do any work and we will explain your payment options too. First Service Financial Limited is not registered for VAT. Service description Charges We will advise and make a recommendation for you after we have assessed your needs for a mortgage product This service includes: An initial discussion to find out more about you Agreeing your financial goals and objectives Establishing your attitude to mortgage risk Reviewing your current arrangements Undertaking research to identify appropriate products Providing a personalised report and recommendations Discussing our recommendations Implementation of agreed recommendations A fee of £495.00 495 payable on production of an offer to enable the purchase of a property or to re-mortgage. In addition, we will also be paid commission from the lender. For product transfers, there will be a minimum charge of £495.00. The procuration fee from the lender would be deducted from this amount, with the remaining fee payable by invoice. Or A fee of 2% (but with a minimum of £1250.001250) of the loan amount for a complex mortgage arrangement (eg. impaired credit, right to buy). Here are examples of how our charges could apply: If you took out a straight forward mortgage for £50,000.0050,000, you would incur a Total Fee of £495.00 495 (minimum fee) If you took out a complex mortgage for £100,000.00100,000, you would incur a fee of £2,000.00 2,000 i.e. £100,000.00 100,000 x 2% = Total Fee £2,000.00 2,000 Please note: In the event of your offer expiring and a replacement offer being required, a charge of £250.00 250 will become payable in order to cover the additional work. We will advise and make a recommendation for you after we have assessed your needs for a protection product (Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Family Income Benefit, Home Insurance) No fee – we will be paid by commission from the provider. Payment options Charges can be paid in a number of ways: • Cheque, card or electronic transfer (unfortunately, we cannot accept payments by cash). • We may receive a procuration fee or commission from a lender in relation to a product we have arranged for you. We’ll tell you the amount before we carry out business for you. There may be additional costs and charges related to the mortgage product we recommend. You’ll receive a Key Facts Illustration / European Standardised Information Sheet when considering a particular mortgage which will tell you about any fees relating to it. If we charge you a fee but your mortgage does not go ahead, you will receive: • No refund if we have carried out credit searches/research/ product options and sourced a suitable provider or obtained an offer. Services agreed Service Tick to confirm Details of agreed fee Mortgage advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Protection planning advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Other – specify details of work Pay by commission Y / N £ Declaration • I/We acknowledge that the client agreement will come into effect once it has been signed by all parties and will remain in force until terminated. • This agreement is governed by and shall be interpreted in accordance with English law and both parties shall submit to the exclusive jurisdiction of the English Courts. Client 1 Client 2 Client name(s): Client signature(s): Date: Signed on behalf of First Service Financial Limited Adviser name Adviser signature: Date: Useful Information About Our Services Who authorises us to advise you? • We are authorised and regulated by the Financial Conduct Authority (FCA), 00 Xxxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. xxx.xxx.xxx.xx. Our firm reference number is 479175. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. • You can check our details on the Financial Services Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxx/xxxxxxx-xxxxxxxxx/xxxxxxxx or by contacting the FCA on 0800 111 6768. What if things go wrong? • If you are unhappy with our advice or any aspect of our services, we encourage you to contact us as soon as possible. We’ll do our best to resolve your concerns. - Telephone: 00000 000000 - Email: xxxxxx@xxxxxxxxxxxxxxxxxxxxx.xx.xx - Website: xxx.xxxxxxxxxxxxxxxxxxxxx.xx.xx • In writing: Xxxxxxx Xxxxx, Director, First Service Financial Limited, 000 Xxxxx Xxxx, Loughborough, Leicestershire, LE11 3AG • We have a complaints procedure and we can provide further details on request. If you do have a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Additional peace of mind • The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. • You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as a guide: - Mortgages – advising and arranging is covered up to a maximum limit of £85,000. - Insurance - in the majority of cases, eligible claims about the advising and arranging of protection products are covered for 90% of the claim, without any upper limit. • Further information is available from the FSCS at xxx.xxxx.xxx.xx. Benefits we may receive • Under the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status. • From time to time we may attend training events funded and /or delivered by product providers. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation to act in your best interests. Please ask us if you want further details. Financial crime • We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime. • We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file but it will not affect your credit rating. Best execution Where we send mortgage applications on your behalf to third parties (e.g. for initial assessment), we’ll take all reasonable steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’. We have a best execution policy. If you want to see a copy of it please ask us. Conflict of interests Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent before we carry out business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly. We have a conflicts of interest policy. If you want to see a copy of it please ask us. Ending this agreement • We may terminate this agreement by giving you at least 10 business days’ written notice. • You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect from the date of receipt. • Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. • You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. Product cancellation rights Full details of any financial products we recommend to you will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties. Please note that there is no right to cancel a mortgage product once it has been concluded. Accuracy of information. You confirm that the information which you provide to us is correct at the time of completion of the Fact Find. If there is any change in your circumstances which may affect your financial position or objectives, you must inform us immediately. You should not rely upon any advice which we give you if your circumstances change or if there is any delay between the giving of that advice and your acting upon it. We will not be held responsible for the information held on your file becoming inaccurate due to your change of circumstances if you fail to inform us of those changes. To avoid possible disputes, we require that you give us instructions in writing. This may be by way of a proposal or application form but in certain circumstances we will accept oral instructions provided that they are subsequently confirmed in writing. Should you take out an ongoing service with us, we will revisit the fact find information with you to ensure that it remain accurate. The updated information may result in us advising you to buy new investments or sell or hold existing investments. In any of these circumstances we will provide you with a written suitability report to confirm our advice.
Appears in 1 contract
Samples: Client Agreement
Protection Planning. Where Non-investment protection contracts - we provide offer advice on protection we consider regarding non-investment protection products such as term assurance, income protection and critical illness cover from a range of insurers. We will provide you with advice and arrange the contract on your behalf after an assessment of your personal needs and circumstances. General Insurance Contracts - we offer buildings & contents insurance, accident, sickness & unemployment (ASU) from a range of insurers. We will provide you with advice and arrange the contract on your behalf after we have assessed your demands and needs for a particular type of insurance. Mortgage advice We advise on mortgages for business and non-business purposes and first charge and second charge loans. We advise on a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. Our advice will be based on the most suitable mortgage product included within the range available to intermediary firms. Alternative finance options You should note that where we provide services in relation to increased borrowing on an existing mortgaged property there may be alternative options available to you that may be more appropriate. For example: • You may be able to obtain a further advance from your existing lender lender, or obtain an unsecured loan for the additional funds. • Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and • Where your existing mortgage is a second charge a first charge loan may be available. Our charges All actual charges and fees (in pounds and xxxxx) will be agreed with you before The way we do any work and we will explain your payment options too. First Service Financial Limited is not registered are paid for VAT. Service description Charges We will advise and make a recommendation for you after we have assessed your needs for a mortgage product This service includes: An initial discussion to find out more about you Agreeing your financial goals and objectives Establishing your attitude to mortgage risk Reviewing your current arrangements Undertaking research to identify appropriate products Providing a personalised report and recommendations Discussing our recommendations Implementation of agreed recommendations A fee of £495.00 payable on production of an offer to enable the purchase of a property or to re-mortgage. In addition, we will also be paid commission from the lender. For product transfers, there will be a minimum charge of £495.00. The procuration fee from the lender would be deducted from this amount, with the remaining fee payable by invoice. Or A fee of 2% (but with a minimum of £1250.00) of the loan amount for a complex mortgage arrangement (eg. impaired credit, right to buy). Here are examples of how our charges could apply: If you took out a straight forward mortgage for £50,000.00, you would incur a Total Fee of £495.00 (minimum fee) If you took out a complex mortgage for £100,000.00, you would incur a fee of £2,000.00 i.e. £100,000.00 x 2% = Total Fee £2,000.00 Please note: In the event of your offer expiring and a replacement offer being required, a charge of £250.00 will become payable in order to cover the additional work. We will advise and make a recommendation for you after we have assessed your needs for a protection product (Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Family Income Benefit, Home Insurance) No fee – we will be paid by commission from the provider. Payment options Charges can be paid in a number of ways: • Cheque, card or electronic transfer (unfortunately, we cannot accept payments by cash). • We services may receive a procuration fee or commission from a lender in relation to a product we have arranged for you. We’ll tell you the amount before we carry out business for you. There may be additional costs and charges related to the mortgage product we recommend. You’ll receive a Key Facts Illustration / European Standardised Information Sheet when considering a particular mortgage which will tell you about any fees relating to it. If we charge you a fee but your mortgage does not go ahead, you will receive: • No refund if we have carried out credit searches/research/ product options and sourced a suitable provider or obtained an offer. Services agreed Service Tick to confirm Details of agreed fee Mortgage advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Protection planning advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Other – specify details of work Pay by commission Y / N £ Declaration • I/We acknowledge that the client agreement will come into effect once it has been signed by all parties and will remain in force until terminated. • This agreement is governed by and shall be interpreted in accordance with English law and both parties shall submit to the exclusive jurisdiction of the English Courts. Client 1 Client 2 Client name(s): Client signature(s): Date: Signed on behalf of First Service Financial Limited Adviser name Adviser signature: Date: Useful Information About Our Services Who authorises us to advise you? • We are authorised and regulated by the Financial Conduct Authority (FCA), 00 Xxxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. xxx.xxx.xxx.xx. Our firm reference number is 479175. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. • You can check our details on the Financial Services Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxx/xxxxxxx-xxxxxxxxx/xxxxxxxx or by contacting the FCA on 0800 111 6768. What if things go wrong? • If you are unhappy with our advice or any aspect of our services, we encourage you to contact us as soon as possible. We’ll do our best to resolve your concerns. Telephone: 00000 000000 Email: xxxxxx@xxxxxxxxxxxxxxxxxxxxx.xx.xx Website: xxx.xxxxxxxxxxxxxxxxxxxxx.xx.xx • In writing: Xxxxxxx Xxxxx, Director, First Service Financial Limited, 000 Xxxxx Xxxx, Loughborough, Leicestershire, LE11 3AG • We have a complaints procedure and we can provide further details on request. If you do have a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Additional peace of mind • The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. • You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business advice given. Retirement (Pension Planning)/Investment business: Our initial charge/s are payable once we’ve completed our agreed work and must be settled on the circumstances day that our recommendations are made, if you are paying the charges yourself directly as opposed to having the initial charge deducted from your Pension/Investment plan/s. Alternatively, if you prefer you can have the agreed charge taken from your Pension/Investment fund at outset, in which case the chosen provider/s will facilitate making this payment to ourselves shortly after the completion of the claimyour business. We can provide more specific information on request, but as a guide: - Mortgages – advising and arranging is covered up to a maximum limit of £85,000. - Insurance - in the majority of cases, eligible claims about the advising and arranging of protection products are covered for 90% of the claim, without any upper limit. • Further information is available You may pay our adviser charges via deductions from the FSCS at xxx.xxxx.xxx.xx. Benefits we may receive • Under financial product(s) that you might invest in, where the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status. • From time to time we may attend training events funded and /or delivered by product providers. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation to act in your best interests. Please ask us if you want further details. Financial crime • We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime. • We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file but it will not affect your credit rating. Best execution Where we send mortgage applications on your behalf to third parties (e.g. for initial assessment), we’ll take all reasonable steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’. We have a best execution policy. If you want to see a copy of it please ask us. Conflict of interests Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent before we carry out business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly. We have a conflicts of interest policy. If you want to see a copy of it please ask us. Ending this agreement • We may terminate this agreement by giving you at least 10 business days’ written notice. • You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect from the date of receipt. • Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. • You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. Product cancellation rights Full details of any financial products we recommend to you will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties/platform provider allows this. Please note that there is no right if you choose to cancel pay by deduction from a mortgage financial product once this will reduce the amount left for investment and may, depending on your circumstances, have other consequences. If you select this option we will discuss the implications of using this payment method with you prior to putting it has been concludedin place. Accuracy of information. You confirm that the information which If your Pension/Investments are held on a platform you provide may choose to us is correct at the time of completion pay our adviser charges out of the Fact Findfunds held with the platform cash account (where the platform provider offers this facility). If there this method is any change selected it is important that sufficient funds are maintained in your circumstances which may affect your financial position or objectives, you must inform us immediately. You should not rely upon any advice which we give you if your circumstances change or if there is any delay between the giving of that advice account to cover our adviser charges as and your acting upon itwhen they become payable. We will discuss the implications of using this payment option with you prior to putting it in place. Alternatively you may prefer to make a separate payment by cheque rather than have the agreed fee deducted from your Pension/Investment Plan. Please note a minimum charge may be applied if you choose not be held responsible for the information held to invest in a product once work has been carried out on your file becoming inaccurate due behalf. We reserve the right to your change of circumstances charge you for services provided if you fail choose not to inform us proceed with any recommendations made. • Insurance business: commission payable by the insurance provider, which is a percentage of those changes. To avoid possible disputes, we require that you give us instructions in writing. This may be by way of a proposal or application form but in certain circumstances we will accept oral instructions provided that they are subsequently confirmed in writing. Should you take out an ongoing service with us, we will revisit the fact find information with you to ensure that it remain accurate. The updated information may result in us advising you to buy new investments or sell or hold existing investments. In any of these circumstances we will provide you with a written suitability report to confirm our advice.total annual premium
Appears in 1 contract
Samples: dagfinancialsolutions.co.uk
Protection Planning. Where Non-investment protection contracts - we provide offer advice on protection we consider regarding non-investment protection products such as term assurance, income protection and critical illness cover from a range of insurers. We will provide you with advice and arrange the contract on your behalf after an assessment of your personal needs circumstances Mortgage advice We advise on mortgages for business and non-business purposes and first charge and second charge loans. We advise on a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. Our advice will be based on the most suitable mortgage product included within the range available to intermediary firms. Alternative finance options You should note that where we provide services in relation to increased borrowing on an existing mortgaged property there may be alternative options available to you that may be more appropriate. For example: • You may be able to obtain a further advance from your existing lender lender, or obtain an unsecured loan for the additional funds. • Where your existing mortgage is a first charge against the property, a second charge mortgage may be available and • Where your existing mortgage is a second charge a first charge loan may be available. Our charges All The way we are paid for our services may depend on the type of advice given. Typically, this will be: Investment business: fees agreed and paid by you Protection business: commission payable by the insurance provider, which is a percentage of the total annual premium Mortgage business: fees paid by the lender and / or fees agreed and paid by you More details on these options and how they are paid is found in the following sections on initial and ongoing charges. Our charges fall into the following categories: Initial charges: these are the upfront costs of our services. We offer several types of initial service depending on your needs. Ongoing charges: once your financial plan is in place it is important to keep it under review so it can be adapted, where necessary, as your circumstances change. Our ongoing services are designed to do this. Our actual charges and fees (in pounds and xxxxx) will be agreed with you before we do any work and we will we’ll explain your payment options too. First Service Financial Limited is not registered for VAT. Service description Charges We will advise and make a recommendation for you after we have assessed your needs for a mortgage product This service includes: An initial discussion to find out more about you Agreeing your financial goals and objectives Establishing your attitude to mortgage risk Reviewing your current arrangements Undertaking research to identify appropriate products Providing a personalised report and recommendations Discussing our recommendations Implementation of agreed recommendations A fee of £495.00 payable on production of an offer to enable the purchase of a property or to re-mortgage. In addition, we will also be paid commission from the lender. For product transfers, there will be a minimum charge of £495.00. The procuration fee from the lender would be deducted from this amount, with the remaining fee payable by invoice. Or A fee of 2% (but with a minimum of £1250.00) of the loan amount for a complex mortgage arrangement (eg. impaired credit, right to buy). Here are examples of how our charges could apply: If you took out a straight forward mortgage for £50,000.00, you would incur a Total Fee of £495.00 (minimum fee) If you took out a complex mortgage for £100,000.00, you would incur a fee of £2,000.00 i.e. £100,000.00 x 2% = Total Fee £2,000.00 Please note: In the event of your offer expiring and a replacement offer being required, a charge of £250.00 will become payable in order to cover the additional work. We will advise and make a recommendation for you after we have assessed your needs for a protection product (Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Family Income Benefit, Home Insurance) No fee – we will be paid by commission from the provider. Payment options Charges can be paid in a number of ways: • Cheque, card or electronic transfer (unfortunately, we cannot accept payments by cash). • We may receive a procuration fee or commission from a lender in relation to a product we have arranged for you. We’ll tell you the amount before we carry out business for you. There may be additional costs and charges related to the mortgage product we recommend. You’ll receive a Key Facts Illustration / European Standardised Information Sheet when considering a particular mortgage which will tell you about any fees relating to it. If we charge you a fee but your mortgage does not go ahead, you will receive: • No refund if we have carried out credit searches/research/ product options and sourced a suitable provider or obtained an offer. Services agreed Service Tick to confirm Details of agreed fee Mortgage advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Protection planning advice Pay by commission Y / N £ Total agreed fee to be paid directly by you (if applicable) £ Other – specify details of work Pay by commission Y / N £ Declaration • I/We acknowledge that the client agreement will come into effect once it has been signed by all parties and will remain in force until terminated. • This agreement is governed by and shall be interpreted in accordance with English law and both parties shall submit to the exclusive jurisdiction of the English Courts. Client 1 Client 2 Client name(s): Client signature(s): Date: Signed on behalf of First Service Financial Limited Adviser name Adviser signature: Date: Useful Information About Our Services Who authorises us to advise you? • We are authorised and regulated by the Financial Conduct Authority (FCA), 00 Xxxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. xxx.xxx.xxx.xx. Our firm reference number is 479175. Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. • You can check our details on the Financial Services Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxx/xxxxxxx-xxxxxxxxx/xxxxxxxx or by contacting the FCA on 0800 111 6768. What if things go wrong? • If you are unhappy with our advice or any aspect of our services, we encourage you to contact us as soon as possible. We’ll do our best to resolve your concerns. Telephone: 00000 000000 Email: xxxxxx@xxxxxxxxxxxxxxxxxxxxx.xx.xx Website: xxx.xxxxxxxxxxxxxxxxxxxxx.xx.xx • In writing: Xxxxxxx Xxxxx, Director, First Service Financial Limited, 000 Xxxxx Xxxx, Loughborough, Leicestershire, LE11 3AG • We have a complaints procedure and we can provide further details on request. If you do have a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx. Additional peace of mind • The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business. • You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. We can provide more specific information on request, but as a guide: - Mortgages – advising and arranging is covered up to a maximum limit of £85,000. - Insurance - in the majority of cases, eligible claims about the advising and arranging of protection products are covered for 90% of the claim, without any upper limit. • Further information is available from the FSCS at xxx.xxxx.xxx.xx. Benefits we may receive • Under the rules of our regulator, the FCA, as a firm providing independent advice, we are unable to accept or retain payments or benefits from other firms (e.g. product providers) as this would conflict with our independent status. • From time to time we may attend training events funded and /or delivered by product providers. These events are designed to enhance our knowledge and enhance the quality of service we provide to our clients. As such this doesn’t affect our obligation to act in your best interests. Please ask us if you want further details. Financial crime • We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime. • We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file but it will not affect your credit rating. Best execution Where we send mortgage applications on your behalf to third parties (e.g. for initial assessment), we’ll take all reasonable steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’. We have a best execution policy. If you want to see a copy of it please ask us. Conflict of interests Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent before we carry out business for you. We’ll also let you know the steps we’ll take where any fees are subject to make sure you are treated fairlyVAT. We have a conflicts of interest policy. If you want to see a copy of it please ask us. Ending this agreement • We may terminate this agreement by giving you at least 10 business days’ written notice. • You may terminate this agreement at any time, without penalty. Notice of termination must be given in writing and will take effect from the date of receipt. • Any transactions already initiated will be completed according to this agreement unless otherwise agreed in writing. • You will be liable to pay for any services we have provided before cancellation and any outstanding fees, if applicable. Product cancellation rights Full details of any financial products we recommend to you will be provided in the relevant product information you will receive. This will include information about any product cancellation rights along with any other early termination rights and penalties. Please note that there is no right to cancel a mortgage product once it has been concluded. Accuracy of information. You confirm that the information which you provide to us is correct at the time of completion of the Fact Find. If there is any change in your circumstances which may affect your financial position or objectives, you must inform us immediately. You should not rely upon any advice which we give you if your circumstances change or if there is any delay between the giving of that advice and your acting upon it. We will not be held responsible for the information held on your file becoming inaccurate due to your change of circumstances if you fail to inform us of those changes. To avoid possible disputes, we require that you give us instructions in writing. This may be by way of a proposal or application form but in certain circumstances we will accept oral instructions provided that they are subsequently confirmed in writing. Should you take out an ongoing service with us, we will revisit the fact find information with you to ensure that it remain accurate. The updated information may result in us advising you to buy new investments or sell or hold existing investments. In any of these circumstances we will provide you with a written suitability report to confirm our advice.Initial charges
Appears in 1 contract
Samples: static1.squarespace.com
