Common use of Public Complaints Clause in Contracts

Public Complaints. 14.1.1 Student, parent, or citizen complaints concerning a unit member shall be made directly by the complainant to the person against whom the complaint is lodged except as provided herein. Complainants shall be encouraged to orally resolve concerns with the unit member personally. 14.1.1.1 An administrator receiving a complaint about a unit member shall inform the employee of the complaint and attempt to facilitate direct communication between the unit member and the complainant. An administrator or other CHARTER SCHOOL employee designated by the administrator may be present to assist in facilitating the meeting. 14.1.1.2 If the complaint is not resolved at this level, the complainant may submit the complaint in writing to the administration. 14.1.1.3 Unless otherwise required by the gravity of the complaint, within ten (10) duty days following the receipt of a public complaint, an administrator shall notify the employee of a complaint which would be reasonably expected to result in discipline of the employee or placed in the unit member’s personnel file. 14.1.1.4 The unit member shall have five (5) duty days from his/her receipt of the written complaint to submit a written response. A copy of the written response shall be attached to the complaint if the complaint is filed in the unit member’s personnel file. 14.1.2 Information or proceedings regarding a complaint shall be kept confidential by the CHARTER SCHOOL unless otherwise required by law.

Appears in 6 contracts

Samples: Collective Bargaining Agreement, Collective Bargaining Agreement, Collective Bargaining Agreement

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Public Complaints. 14.1.1 Student, parent, or citizen complaints concerning a unit member shall be made directly by the complainant to the person against whom the complaint is lodged except as provided herein. Complainants shall be encouraged to orally resolve concerns with the unit member personally. 14.1.1.1 An administrator receiving a complaint about a unit member shall inform the employee of the complaint and attempt to facilitate direct communication between the unit member and the complainant. An administrator or other CHARTER SCHOOL OCSA employee designated by the administrator may be present to assist in facilitating the meeting. 14.1.1.2 If the complaint is not resolved at this level, the complainant may submit the complaint in writing to the administration. 14.1.1.3 Unless otherwise required by the gravity of the complaint, within ten (10) duty days following the receipt of a public complaint, an administrator shall notify the employee of a complaint which would be reasonably expected to result in discipline of the employee or placed in the unit member’s personnel file. 14.1.1.4 The unit member shall have five (5) duty days from his/her receipt of the written complaint to submit a written response. A copy of the written response shall be attached to the complaint if the complaint is filed in the unit member’s personnel file. 14.1.2 Information or proceedings regarding a complaint shall be kept confidential by the CHARTER SCHOOL OCSA unless otherwise required by law.

Appears in 1 contract

Samples: Collective Bargaining Agreement

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